Trusted: The Human Approach To Building Outstanding Client Relationships In A Digitised World (PDF)
By: and
Sign Up Now!
Already a Member? Log In
You must be logged into UK education collection to access this title.
Learn about membership options,
or view our freely available titles.
- Synopsis
- In a world of increasingly digitised interactions it’s more essential than ever for businesses to connect with their customers and staff on a human level. Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the ‘credibility thief’ is damaging that trust and, ultimately, your profits. Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors’ work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company’s ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.
- Copyright:
- 2017
Book Details
- Book Quality:
- Excellent
- ISBN-13:
- 9781910056554
- Publisher:
- Practical Inspiration Publishing
- Date of Addition:
- 07/19/18
- Copyrighted By:
- The Authors
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Self-Help, Business and Finance, Psychology
- Submitted By:
- Teresa Battey
- Proofread By:
- N/A
- Usage Restrictions:
- This is a copyrighted book.
Reviews
Other Books
- by Lyn Bromley
- by Donna Whitbrook
- in Nonfiction
- in Self-Help
- in Business and Finance
- in Psychology