10 Essentials for High Performance Quality in the 21st Century

Synopsis

As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.

Copyright:

2012

Book Details

Book Quality:

Publisher Quality

Book Size:

360 Pages

ISBN-13:

9781439876015

Related ISBNs:

9781466551251, 9781439876015, 9781466539914, 9781315300283, 9781315300283, 9781439876008, 9781439876008, 9781439876008, 9781315300283

Publisher:

Taylor and Francis

Date of Addition:

03/29/20

Copyrighted By:

N/A

Adult content:

No

Language:

English

Has Image Descriptions:

No

Categories:

Nonfiction, Business and Finance, Technology

Submitted By:

Bookshare Staff

Usage Restrictions:

This is a copyrighted book.