A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
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- Synopsis
- Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
- Copyright:
- 2001
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 497 Pages
- ISBN-13:
- 9781482280753
- Related ISBNs:
- 9780080514413, 9780429079597, 9781578200948, 9781578200948, 9781138412545, 9781138412545
- Publisher:
- CRC Press
- Date of Addition:
- 06/08/20
- Copyrighted By:
- N/A
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Computers and Internet, Technology, Communication
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
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- by Andrew Waite
- in Nonfiction
- in Computers and Internet
- in Technology
- in Communication