Call Centres and Human Resource Management: A Cross-National Perspective (2004)
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- Synopsis
- This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
- Copyright:
- 2004
Book Details
- Book Quality:
- Publisher Quality
- ISBN-13:
- 9780230288805
- Related ISBNs:
- 9781403913043
- Publisher:
- Palgrave Macmillan UK, London
- Date of Addition:
- 12/07/20
- Copyrighted By:
- N/A
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.
- Edited by:
- S. Deery
- Edited by:
- N. Kinnie