Service Level Manager: Careers in IT service management (Bcs Guides To It Roles Ser.)
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- Synopsis
- The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
- Copyright:
- 2017
Book Details
- Book Quality:
- Publisher Quality
- Book Size:
- 152 Pages
- ISBN-13:
- 9781780172965
- Related ISBNs:
- 9781780172958, 9781780172972, 9781780172941
- Publisher:
- BCS Learning & Development Limited
- Date of Addition:
- 11/09/21
- Copyrighted By:
- BCS Learning & Development Limited
- Adult content:
- No
- Language:
- English
- Has Image Descriptions:
- No
- Categories:
- Nonfiction, Computers and Internet, Business and Finance
- Submitted By:
- Bookshare Staff
- Usage Restrictions:
- This is a copyrighted book.