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The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness
by Karyn RossKindness and leadership aren’t often synonymous. Ask someone to describe "good leadership" to you and you will hear many adjectives used: authentic, bold, challenging, charismatic, decisive, empowering, fearless, goal-oriented, humble, inspiring, original, passionate, role-model, strategic and transparent, to name of a few. And though there are many more that come to mind, kindness isn’t one of them. And here’s the problem with that. Leaders lead. And the way a leader leads – how they do what they do – influences those they lead. From the president of the country, to the president of a company, from middle managers, right down to front-line supervisors, what a leader models – how they think, speak and act – influences the people they lead. Leaders who think, speak and act unkindly give legitimacy and permission to those they lead to think, speak, and act in exactly the same unkind ways. Today, in a world where a leaders’ words and actions travel quickly through social media channels such as Twitter, their influence – unkind or kind – is amplified through repeated views and sharing. In an increasingly fragmented, polarized and divided world, we need leaders who will bring people together not divide them. Leaders who value and model cooperation and collaboration over competition. And who model ways to think kindly, speak kindly and act kindly. We need kindness to become synonymous with good leadership. So that when someone is asked to describe the traits of a good leader, kindness will be the first word that comes to mind. Essentially, the purpose of this book is to teach leaders how to lead with kindness so they can influence the people they lead to create kinder workplaces, organizations and the world. Each chapter contains a mixture of theory, case studies and reflections from leaders and the people they influence. As well, the book follows the fictional stories of Kay’La Janson and Kevin Landrell, as they become leaders in a failing organization that is ultimately turned around through kind leadership. Between chapters there are a series of practical exercises based on concepts presented in the previous chapter with space to record outcomes and reflections on the practice process. This book gives you a deep theoretical understanding of the importance of leading with kindness and also provides practical exercises for you to use to turn theory into practice. Because "change means doing things differently," and because we only really "learn by doing" to create kinder organizations, kinder communities and a kinder world, leaders must be able to begin practicing kindness right away. By the time you finish the book, you will feel confident in your ability to lead with kindness and also to address organizational problems at work, at home and in the community, with kindness.
The Routledge Companion to Art in the Public Realm (Routledge Art History and Visual Studies Companions)
by Cameron CartiereThis multidisciplinary companion offers a comprehensive overview of the global arena of public art.It is organised around four distinct topics: activation, social justice, memory and identity, and ecology, with a final chapter mapping significant works of public and social practice art around the world between 2008 and 2018. The thematic approach brings into view similarities and differences in the recent globalisation of public art practices, while the multidisciplinary emphasis allows for a consideration of the complex outcomes and consequences of such practices, as they engage different disciplines and communities and affect a diversity of audiences beyond the existing 'art world'. The book will highlight an international selection of artist projects that illustrate the themes.This book will be of interest to scholars in contemporary art, art history, urban studies, and museum studies.
Adverse Impact Analysis: Understanding Data, Statistics, and Risk
by Scott B. Morris Eric M. DunleavyCompliance with federal equal employment opportunity regulations, including civil rights laws and affirmative action requirements, requires collection and analysis of data on disparities in employment outcomes, often referred to as adverse impact. While most human resources (HR) practitioners are familiar with basic adverse impact analysis, the courts and regulatory agencies are increasingly relying on more sophisticated methods to assess disparities. Employment data are often complicated, and can include a broad array of employment actions (e.g., selection, pay, promotion, termination), as well as data that span multiple protected groups, settings, and points in time. In the era of "big data," the HR analyst often has access to larger and more complex data sets relevant to employment disparities. Consequently, an informed HR practitioner needs a richer understanding of the issues and methods for conducting disparity analyses.This book brings together the diverse literature on disparity analysis, spanning work from statistics, industrial/organizational psychology, human resource management, labor economics, and law, to provide a comprehensive and integrated summary of current best practices in the field. Throughout, the description of methods is grounded in the legal context and current trends in employment litigation and the practices of federal regulatory agencies. The book provides guidance on all phases of disparity analysis, including: How to structure diverse and complex employment data for disparity analysis How to conduct both basic and advanced statistical analyses on employment outcomes related to employee selection, promotion, compensation, termination, and other employment outcomes How to interpret results in terms of both practical and statistical significance Common practical challenges and pitfalls in disparity analysis and strategies to deal with these issues
The Routledge Handbook of Family Communication (ISSN)
by Anita L. VangelistiThis third edition again brings together interdisciplinary contributions to provide a comprehensive and multifaceted resource that reflects the breadth and depth of research on family communication and family relationships.Chapters continue to address theoretical and methodological issues influencing current conceptions of family and cover communication occurring in a variety of family forms and across social, cultural, and physical contexts.This third edition includes key updates, such as: The use and influence of social media and technology in families Parenting and communication in culturally and structurally diverse families Communication and physical health of family members Managing personal information about difficult topics in families The influence of the COVID-19 pandemic on family members This handbook is ideal for students and researchers interested in interpersonal and family communication, relationships, and family therapy within the disciplines of communication, social psychology, clinical psychology, sociology, and family studies.
Conflict, Power, and Organizational Change (ISSN)
by Deborah A. ColwillA capacity for learning, adapting, and changing is an important facet of organizational resilience. What is involved in generative organizational change? Is it an event, a process, or constantly ongoing? What makes organizational change "good" for the organization? Who has the power to decide what is "good" for the organization and its members? How is it decided? What if there is strong disagreement or conflict? How is that handled? What is the role of organizational members and leaders in these discussions? As these questions demonstrate, the triad of change, power and conflict are intimately linked. The purpose of this book is to explore the topics of change, power and conflict as they relate to the experiences of everyday organizational life. It will provide readers the opportunity to reflect critically on their own local experience and involvement in organizations and to glean actionable wisdom for meaningful engagement and impactful contributions to their organization(s) in the present and future.Conflict, Power, and Organizational Change will be of interest to students, researchers, academics and professional colleagues interested in the fields of business and organizational studies, especially those wanting to get acquainted with the concepts of change, power and conflict in contemporary organizational settings.
Service Science: Analysis and Improvement of Business Processes
by John MaleyeffTo remain relevant in today’s world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job.Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process "DNA," while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes.Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields.Online resources include Excel files that act as templates to help with quantitative analysis routines.
Ethical Decision-Making in Management: Perspectives of the Philosopher, the Sociologist and the Manager (Routledge Studies in Business Ethics)
by Matej Drašček Dana Mesner Andolšek Adriana Rejc BuhovacMoral pragmatism has been largely ignored in Business Ethics, despite its natural attraction and the fact that it is prominent in philosophy and socio-economic theories. The main premise of the book is that the complexity of today’s business world does not permit a grand ethical theory, notwithstanding the different attempts made by scientists. Moral pragmatism is the ‘go-to’ approach where the ethical decision-making of managers varies dependent on different circumstances but it always integrates moral considerations. Ethical decision-making is no longer based simply on known rules, but entails the constant dynamic interaction of circumstances, the development of new rules, managers’ past experiences, their knowledge concerning ethics, and skills of moral reasoning.This book interweaves the postmodern approach to management studies and, based on its innovative research, reintroduces moral pragmatism in Business Ethics. The combination of decision-making theories, philosophy and postmodernism paves the way for future novel research in Business Ethics, making it an excellent resource for researchers, academics, and advanced students in the field of Business Ethics. Practitioners, on the other hand, will benefit by improving their skills in ethical decision-making and leadership.
Classical and Contemporary Social Theory: Investigation and Application
by Tim DelaneyThe second edition of Classical and Contemporary Social Theory provides wraparound coverage of the classical social theorists and influential sociological schools of thought in the contemporary period.Explained carefully and clearly throughout, Tim Delaney reviews the key concepts and contributions from brilliant classical social thinkers and recent sociological thought, spanning over 500 years of source material. He weaves together profiles of leading theorists, thorough descriptions of major academic and intellectual perspectives, and discussion of prevailing themes of interest that have concerned theorists and sociologists throughout time and will likely continue to do so in the future. The book emphasizes methods of investigation and application in its overview of the field by challenging readers to think about problems critically and in relation to key sociological theories and to also apply their sociological understanding to real, everyday events.In this new edition, Delaney revisits the classical period and highlights the special contributions of American social theorists and their impact on the diversity of thought leading into the contemporary era. He attends to later schools of thought and weaves in important updates related to critical race theory and globalization. With updated context and further applications, the second edition of Classical and Contemporary Social Theory is a perfect addition to combined courses in social theory.
Human Service Program Planning Through a Social Justice Lens
by Irwin NesoffHuman Service Program Planning Through a Social Justice Lens provides a foundation in social justice to students while developing practical skills and knowledge about the steps and tasks involved in planning social programs.Through the "parallel process" of contextualizing social issues while teaching the process of program planning, students will develop a perspective on the need for social justice planning and its impact on marginalized communities and populations. The textbook explores current concepts and approaches to understanding social issues and involving impacted communities and individuals. These include: Intersectionality, Appreciative Inquiry, Participatory Planning and Visioning, which serve to challenge preconceptions while coupling these with the step-by-step approach to planning using the Logic Model.Utilizing meaningful examples to demonstrate how social justice planning can be implemented, Human Service Program Planning Through a Social Justice Lens is appropriate for students of social work as well as practitioners in human services, public administration and public health.
Critical Reflections on Teacher Education: Why Future Teachers Need Educational Philosophy
by Howard WoodhouseCritical Reflections on Teacher Education argues that educational philosophy can improve the quality of teacher education programs in Canada, the United States, and the United Kingdom. The book documents the ways in which the market model of education propagated by governments and outside agencies hastens the decline of philosophy of education and turns teachers into technicians in hierarchical school systems. A grounding in educational philosophy, however, enables future teachers to make informed and qualified judgements defining their professional lives. In a clear and accessible style, Howard Woodhouse uses a combination of reasoned argument and narrative to show that educational philosophy, together with Indigenous knowledge systems, forms the basis of a climate change education capable of educating future teachers and their students about the central issue of our time.
Machine Learning for Business Analytics: Real-Time Data Analysis for Decision-Making
by Hemachandran K. Sayantan Khanra Raul V. Rodriguez Juan R. JaramilloMachine Learning is an integral tool in a business analyst’s arsenal because the rate at which data is being generated from different sources is increasing and working on complex unstructured data is becoming inevitable. Data collection, data cleaning, and data mining are rapidly becoming more difficult to analyze than just importing information from a primary or secondary source. The machine learning model plays a crucial role in predicting the future performance and results of a company. In real-time, data collection and data wrangling are the important steps in deploying the models. Analytics is a tool for visualizing and steering data and statistics. Business analysts can work with different datasets -- choosing an appropriate machine learning model results in accurate analyzing, forecasting the future, and making informed decisions. The global machine learning market was valued at $1.58 billion in 2017 and is expected to reach $20.83 billion in 2024 -- growing at a CAGR of 44.06% between 2017 and 2024. The authors have compiled important knowledge on machine learning real-time applications in business analytics. This book enables readers to get broad knowledge in the field of machine learning models and to carry out their future research work. The future trends of machine learning for business analytics are explained with real case studies. Essentially, this book acts as a guide to all business analysts. The authors blend the basics of data analytics and machine learning and extend its application to business analytics. This book acts as a superb introduction and covers the applications and implications of machine learning. The authors provide first-hand experience of the applications of machine learning for business analytics in the section on real-time analysis. Case studies put the theory into practice so that you may receive hands-on experience with machine learning and data analytics. This book is a valuable source for practitioners, industrialists, technologists, and researchers.
Caring for Place: Community Development in Rural England (ISSN)
by Patsy HealeyThis book draws on preeminent planning theorist Patsy Healey’s personal experiences as a resident of a small rural town in England, to explore what place and community mean in a particular context, and how different initiatives struggle to get a stake in the wider governance relations while maintaining their own focus and ways of working. Throughout the book, Healey assesses the public value generated by community initiatives and the impact of such activity on wider governance dynamics.Healey explores the power which small communities are able to mobilise through self-organisation and grassroots activism. Through the lens of Wooler and Glendale as a micro-society, the book centres on a community experiencing an economic and demographic transition. It focuses on three initiatives developed and led by local people – a small community development trust, an informal attentionmobilising network, and a Neighbourhood Plan project which uses an opportunity provided within the formal planning system. It examines how, in such civil society activism, people came together to promote local development in a place and community neglected by the dominant political economy.The book details the power and force of community initiative and its potential for transforming both the future possibilities for the place and community itself, as well as wider governance relations. Overall, it seeks to enrich academic and policy discussion about how the relations between formal government and civil society energy could evolve in more productive and progressive directions.
Sustainability Accounting, Management Control and Reporting: A European Perspective (Business for Society)
by Pierre BaretSustainability Accounting, Management Control and Reporting: A European Perspective traces a picture of innovative performance measurement tools and approaches to drive organizations to implement their shared value and sustainability strategy, considering different perspectives around accounting, managerial control and reporting. In recent years, organizations managing their responsible approach with relevance and pressure from stakeholders and regulations has proven to be a major challenge. During the first two decades of the 21st century, many companies have reached a real maturity in this area and have deployed coherent responsible approaches that are integrated into their overall strategy. It is now a matter of steering these responsible approaches from an accounting and managerial standpoint, but also of reporting on them. It requires the simultaneous use of comprehensive accounting, controlling and reporting tools. This book provides an innovative perspective on sustainable management control, comprehensive accounting and integrated reporting, presenting the most recent proposals and the main critical issues. Aimed at researchers, academics, managers, business leaders and advanced students, the book will be especially valuable to those in the fields of corporate social responsibility, strategic management, and accounting.
Learner Choice, Learner Voice: A Teacher’s Guide to Promoting Agency in the Classroom
by Ryan L Schaaf Becky Zayas Ian JukesLearner Choice, Learner Voice offers fresh, forward-thinking supports for teachers creating an empowered, student-centered classroom. Learner agency is a major topic in today’s schools, but what does it mean in practice, and how do these practices give students skills and opportunities they will need to thrive as citizens, parents, and workers in our ever-shifting climate? Showcasing authentic activities and classrooms, this book is full of diverse instructional experiences that will motivate your students to take an agile, adaptable role in their own learning. This wealth of pedagogical ideas – from specific to open-ended, low-tech to digital, self-expressive to collaborative, creative to critical – will help you discover the transformative effects of providing students with ownership, agency, and choice in their learning journeys.
Excellence in Operational Resilience: How to Lead, Follow and Guide the Way
by Michael W. JankoProviding essential guidance to thrive in a complex environment, this book showcases tools to take the leadership role in the process of building resilience in any organization in a timely, effective, and practical way for today’s risks and tomorrow’s challenges.All organizations seek to be resilient, yet most do not have a clear definition of what that means for them, or a plan to manage the journey to attain it. This resilience playbook includes the right combination of technical knowledge, team structure, leadership support, and behavioral competencies, all based on a clear “Lead, Follow, Guide” framework. Based on the author’s three decades of successfully implementing resilience-based strategies at Goodyear and other major firms, this book offers road-tested advice and techniques to bring quick wins and long-term success in organizational resilience.With this book to assist, risk-savvy executive leaders and professionals working in business continuity, risk management, security, IT, supply chain, operations management, and process improvement will maintain a constant pulse on their journey towards resilience, keep the right people engaged, and create a team-based approach to reach their goals.
Urban Planning and Real Estate Transformations for the Future: A Built Environment Bricolage
by John Ratcliffe Michael StubbsThis book presents fresh ways of thinking about the future for all those involved in conceiving, planning, designing, funding, constructing, occupying and managing the built environment, to face the challenges, and grasp the opportunities, that lie ahead over the next few decades. Four major themes form the basis of the volume:(1) Future Awareness and a New Sense of Place.(2) Global Governance and Anticipatory Leadership. (3) Innovation, Reform and Exemplars. (4) Urban Planning and Real Estate Transformations. Within these structural themes are a diverse range of 'Discourses' addressing many of the big questions and driving forces that face us, together with a proposed methodology (Strategic Foresight) and an array of practical illustrations viewing what can be done today – whether by organisations, individuals, cities or communities – to positively shape a preferred future and manipulate us towards achieving it. It will be important reading for students, practitioners, agencies and corporations across the built environment, especially in the fields of urban planning, real estate development, architecture, civil engineering and construction.
The Handbook of Impression Formation: A Social Psychological Approach
by Emily Balcetis Gordon B. MoskowitzPresenting diverse perspectives from eminent scholars and contemporary researchers, The Handbook of Impression Formation contextualizes current and future areas of research in the social psychology of impression formation within a rich historic framework. Affirming that impression formation is at the core of human experience, chapters explore how and why people form snap judgments about others and when those impressions update. They examine the processes through which people infer the reasons for the events they encounter, allowing people to plan for appropriate behavioral responses to social contexts. The research reviewed is informed by the foundational theory of unconscious automatic processes involved in making judgements of other people, pioneered by Professor Jim Uleman who contributes a chapter that suggests important new directions, and concludes the volume by reflecting on the state of the field more broadly. The book explores how certain attributes stimulate categorization, examining current issues around implicit bias, stereotypes, and social media. Chapters cover a range of approaches, featuring personal narratives, presentation of new data and discoveries, comprehensive literature reviews, and contemplations on where the field must go and what questions require focus for progress to be made, calling for even the most advanced scholars to contribute more to the collective investigation of impression formation.This fascinating work provides a solid foundation from which all researchers can build a new and unique program of research, and arms the reader with the intellectual tools they need to chart new theoretical territory and discover aspects of the human experience we have yet to even wonder about. It is essential reading for students and academics in social psychology, and the social sciences more broadly.
Decolonizing Constitutionalism: Beyond False or Impossible Promises (Epistemologies of the South)
by de Sousa Santos, Boaventura Sara Araújo Orlando Aragón AndradeThe modern state, law, and constitution result from a legal canon that (re)produces the abyssal lines dividing the world that is validated from the world whose humanity and epistemological validity are denied. This book aims to contribute to a post-abyssal reflection on law and constitutionalism by considering the structural axes of power that are constitutive of modern law “capitalism, colonialism, and heteropatriarchy” alongside the legal plurality of the world. Is it possible to decolonize, decommodify, and depatriarchalize the constitution? The authors speak from multiple geographies, raise different questions, resort to differentiated theoretical approaches, and reveal varying levels of optimism about the possibilities of transforming constitutions. The readers are confronted with critical perspectives on the Eurocentric legal canon, as well as with the recognition of anti-capitalist, anti-colonial, and anti-patriarchal legal experiences. The horizon of this publication is the expansion of the possibilities of legal and political imagination.
Human-Machine Interface Technology Advancements and Applications (Materials, Devices, and Circuits)
by Ravichander Janapati, Usha Desai, Shrirang Ambaji Kulkarni, and Shubham TayalHuman–Machine Interface Technology Advancements and Applications focuses on analysis, design, and evaluation perspectives in HMI technological breakthroughs and applications. It covers a wide range of ideas, methodologies, approaches, and instruments to give the reader a thorough understanding of the field's current academic and industry practice and debate. Physical, cognitive, social, and emotional factors are all considered in the work, which is exemplified by key application fields such as aerospace, automobile, medicine, and defense. This book covers AI and machine learning methodologies as well as biological signals and HMI applications. Nanotechnology, user interface design, and interactive systems are also featured. The MATLAB approach to signal processing applications is also included.This book discusses advances in the field of human–machine interfaces and provides practical knowledge in biomedical signal processing, AI, and machine learning. It discusses augmented reality/virtual reality-based HMI applications. It examines advances in nanotechnology, user interface design, and interactive systems.This book is intended to serve as a research guide that will both inform readers about the fundamentals of HMI from academic and industrial perspectives and provide a glimpse into how human-centered designers, such as engineers and human factors specialists, will attempt to design and develop human–machine systems in the future.
Strategic Negotiation: A Roadmap to Harnessing The Power of Alignment
by Joshua Gordon Gary FurlongEmpowering organizations to thrive, this book provides a clear diagnostic framework with specific approaches and processes that leaders can use to build a negotiation function that will succeed each and every time.Negotiation is a required skill and a core competency, but most organizations focus exclusively on individual negotiation skills and abilities and pay little attention to the internal culture and environment that shapes and guides these individuals. This book takes a dramatically different approach to building success in each and every negotiation, producing results that align with organizational strategy at all levels.Professionals in sales, procurement and supply chain, human resources, change management, mergers and acquisitions, contracts, start-ups, construction partnering, and training consultants and students of business and law will value a text that understands how to build negotiation skills and capability across the organization by aligning individual skills with an evidence-based approach that actually works.
Coastal Architectures and Politics of Tourism: Leisurescapes in the Global Sunbelt
by Sibel BozdoǧanThis volume offers a critical and complicated picture of how leisure tourism connected the world after the World War II, transforming coastal lands, traditional societies, and national economies in new ways.The 21 chapters in this book analyze selected case studies of architectures and landscapes around the world, contextualizing them within economic geographies of national development, the geopolitics of the Cold War, the legacies of colonialism, and the international dynamics of decolonization. Postwar leisure tourism evokes a rich array of architectural spaces and altered coastal landscapes, which is explored in this collection through discussions of tourism developments in the Mediterranean littoral, such as Greece, Turkey, and southern France, as well as compelling analyses of Soviet bloc seaside resorts along the Black Sea and Baltic coasts, and in beachscapes and tourism architectures of western and eastern hemispheres, from Southern California to Sri Lanka, South Korea, and Egypt. This collection makes a compelling argument that "leisurescapes," far from being supra-ideological and apolitical spatial expressions of modernization, development, and progress, have often concealed histories of conflict, violence, social inequalities, and environmental degradation. It will be of interest to architectural and urban historians, architects and planners, as well as urban geographers, economic and environmental historians.
Toxic Leadership: Research and Cases (Routledge Studies in Leadership Research)
by Steven M. Walker Daryl WatkinsToxic Leadership: Research and Cases presents research and cases on toxic leadership that emerged from qualitative research on the followers of toxic leaders. The goal is to help students, researchers, and academics understand how toxic leadership emerges, how leaders can spot toxic leadership within their organizations, and discuss what they can do to stop toxic leaders from destroying organizational value.The book pulls together various theories, models, and names (e.g., bad leadership, destructive leadership) for toxic leadership. The authors cover how power, culture, personality disorders, and followers contribute to the toxic leadership phenomenon. Readers will learn how toxic leaders impact organizations, the types of toxic leaders, signs of toxic leaders, and the environments they create. The authors share case studies for each toxic leader type to illustrate themes, coping strategies, and organizational outcomes. Each case is accompanied by a series of questions for reflection, study, and leadership development.This book will be useful for students, researchers, and academics to help uncover signs of toxic leaders that are often hidden from upper management. It will also be helpful for leaders to develop organizational strategies and for followers to develop coping strategies.
Literary Multilingualism in the Borderlands: The Challenge of Trieste (ISSN)
by Marianna DeganuttiThis book focuses on literary multilingualism and specifically on the challenging condition of writing in Trieste, a key European borderland located at the intersection between the Latin, Germanic and Slav civilisations.By focusing on some of the most representative modern writers operating in the area, such as Italo Svevo, Boris Pahor, Claudio Magris and James Joyce, this work offers a wide-ranging discussion of multilingual practices deriving from the different language choices made by these writers. Along with the most common manifest strategies, such as code-switching and hybridisations, Deganutti highlights how Triestine writers found innovative latent practices to engage with multilingualism, such as writing in an analogical way or exploiting internal linguistic stratifications. Moreover, she shows how they provided answers to the several linguistic, cultural and even political challenges they were subjected to, with the result of redefining linguistic boundaries that clearly separate different tongues.This book will be of interest to graduate students, researchers and academics interested in literary multilingualism in the fields of sociolinguistics, borderland studies and comparative literature.
Strategy Discovery: Achieving Business Resilience, Engagement and Performance
by Graham KennyPersonal, useful, actionable and grounded in research, this book will shift your thinking from "strategy development" to "strategy discovery" to enable you to deal with today’s business challenges, engage your staff and boost your business performance. Management teams and boards are facing disruption on all sides, from morphing customer preferences to the COVID pandemic to climate change. At the same time they are floundering in strategy confusion with too many concepts and not enough clarity. In this book, strategy expert and regular Harvard Business Review author Graham Kenny releases managers and directors from their strategy haze. His simple and effective framework allows managers to navigate the current maze of ideas and approaches and maximize their competitive advantage. Kenny’s readable style is equally effective: each chapter begins with an engaging story, then builds on this with cases, client examples, sidebars and more, ending with a series of action points to provide a pathway to success. CEOs, senior-level and middle managers across all functions and sectors, including private, public and not-for-profit organizations, who discuss and set strategy for their organization or business unit will appreciate the articulated framework, illustrative anecdotes and positive encouragement this book offers.
Ethical Artificial Intelligence from Popular to Cognitive Science: Trust in the Age of Entanglement
by Jordan Richard SchoenherrThis book offers a unique interdisciplinary perspective on the ethics of 'artificial intelligence' – autonomous, intelligent, (and connected) systems, or AISs, applying principles of social cognition to understand the social and ethical issues associated with the creation, adoption, and implementation of AISs.As humans become entangled in sociotechnical systems defined by human and artificial agents, there is a pressing need to understand how trust is created, used, and abused. Compounding the difficulty in answering these questions, stakeholders directly or indirectly affected by these systems differ in their motivations, understanding, and values. This volume provides a comprehensive resource to help stakeholders understand ethical issues of designing and implementing AISs using an ethical sensemaking approach. Starting with the general technical affordances of AIS, Dr. Jordan Richard Schoenherr considers the features of system design relating data integrity, selection and interpretation of algorithms, and the evolution processes that drive AISs innovation as a sociotechnological system. The poles of technophobia (algorithmic aversion) and technophilia (algorithmic preference) in the public perception of AISs are then described and considered against existing evidence, including issues ranging from the displacement and re-education needs of the human workforce, the impact of use of technology on interpersonal accord, and surveillance and cybersecurity. Ethical frameworks that provide tools for evaluating the values and outcomes of AISs are then reviewed, and how they can be aligned with ethical sensemaking processes identified by psychological science is explored. Finally, these disparate threads are brought together in a design framework.Also including sections on policies and guideline, gaming and social media, and Eastern philosophical frameworks, this is fascinating reading for students and academics in psychology, computer science, philosophy, and related areas, as well as professionals such as policy makers and those working with AI systems.