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Service-Oriented Computing - ICSOC 2007: Fifth International Conference, Vienna, Austria, September 17-20, 2007, Proceedings (Lecture Notes in Computer Science #4749)

by Bernd Krämer Kwei-Jay Lin Priya Narasimhan

This book constitutes the refereed proceedings of the Fifth International Conference on Service-Oriented Computing, ICSOC 2007. The 30 revised full papers and 14 short papers are organized in topical sections on service deployment, business process design, service discovery, quality of service support, testing and validation, service assembly, service properties, service modeling, SOA composition/experience/runtime/governance and QoS and composite service support.

Service-Oriented Computing - ICSOC 2007 Workshops: ICSOC 2007 International Workshops, Vienna, Austria, September 17, 2007, Revised Selected Papers (Lecture Notes in Computer Science #4907)

by Matei Ripeanu

This volume includes the proceedings of all the ?ve workshops that were held as part of the International Conference on Service-Oriented Systems 2007 (ICSOC 2007): – Mashups 2007: First International Workshop on Web APIs and Services Mashups – NFPSLA-SOC 2007: Workshop on Non-Functional Properties and Service Level Agreements in Service-Oriented Computing – SeMSoc 2007: Second International SeMSoC Workshop Business-Oriented Aspects Concerning Semantics and Methodologies in Service-Oriented Computing – TSOA 2007: First International Workshop on Telecom Service-Oriented Architectures – WESOA2007:ThirdInternationalWorkshoponEngineeringService-Oriented Applications: Analysis, Design and Composition These workshops o?ered interesting presentations and discussions on a wide rangeofhottopicsinservice-orientedcomputing:developmentofmashups,m- agement of non-functional properties and service level agreements, engineering approaches, and semantic methodologies. Also, the crucial application domain of telecom services and service architectures was investigated. The ?ve workshops were selected out of eight submissions. During the - lection process we encouraged the merging of workshop proposals with similar scope. We are grateful to all workshop organizers. Without their valuable ideas and support the workshop sessions at ICSOC as well as this volume would not have been possible. We also thank all authors for their active participation in the events, for the quality of their papers, and for being patient with us during the long process of compilation of this volume.

Service-Oriented Computing - ICSOC 2008: 6th International Conference, Sydney, Australia, December 1-5, 2008, Proceedings (Lecture Notes in Computer Science #5364)

by Athman Bouguettaya Ingolf Krüger Tiziana Margaria

This book constitutes the refereed proceedings of the 6th International Conference on Service-Oriented Computing, ICSOC 2008, held in Sydney, Australia, in December 2008. The 32 revised full papers and 20 short papers of the research track presented together with 6 industrial papers, 6 demonstration papers of the industrial track, and the abstracts of 4 keynote lectures were carefully reviewed and selected from a total of 184 submissions. The papers present original research in the field of service oriented computing, from theoretical and foundational results to empirical evaluations as well as practical and industrial experiences. Topics addressed include services foundations, business service modelling, integrating systems of systems using services, service engineering, service assembly, service management, SOA runtime, quality of service, service applications (grid, e-science, government, etc.), as well as business and economical aspects of services.

Service-Oriented Computing - ICSOC 2008 Workshops: ICSOC 2008, International Workshops, Sydney, Australia, December 1st, 2008. Revised Selected Papers. (Lecture Notes in Computer Science #5472)

by George Feuerlicht Winfried Lamersdorf

This book constitutes the thoroughly refereed papers presented at five international workshops held in conjunction with the 6th International Conference on Service-Oriented Computing, ICSOC 2008, in Sydney, Australia, in December 2008. The volume contains 41 reviewed and improved papers presented at the 4th International Workshop on Engineering Service-Oriented Applications (WESOA 2008), the Second International Workshop on Web APIs and Services Mashups (Mashups 2008), the First International Workshop on Quality-of-Service Concerns in Service Oriented Architectures (QoSCSOA 2008), the First Workshop on Enabling Service Business Ecosystems (ESBE 2008), and the Third International Workshop on Trends in Enterprise Architecture Research (TEAR 2008). The papers offer a wide range of hot topics in service-oriented computing: management and analysis of SOA processes; development of mashups; QoS and trust models in service-oriented multi-agent systems; service ecosystems, service standardization, and evolutionary changes of Web services; governance aspects of SOA, enterprise models and architectures.

Service-Oriented Computing - ICSOC 2011 Workshops: ICSOC 2011, International Workshops WESOA, NFPSLAM-SOC, and Satellite Events, Paphos, Cyprus, December 5-8, 2011. Revised Selected Papers (Lecture Notes in Computer Science #7221)

by George Pallis Sonia Ben Mokhtar Yücel Karabulut Mohamed Jmaiel Anis Charfi Sven Graupner Sam Guinea Florian Rosenberg Michael Sheng Cesare Pautasso

This book constitutes the thoroughly refereed proceedings of the 2011 ICSOC Workshops consisting of 5 scientific satellite events, organized in 4 tracks: workshop track (WESOA 2011; NFPSLAM-SOC 2011), PhD symposium track, demonstration track, and industry track; held in conjunction with the 2011 International Conference on Service-Oriented Computing (ICSOC), in Paphos, Greece, December 2011. The 39 revised papers presented together with 2 introductory descriptions address topics such as software engineering services; the management of service level agreements; Web services and service composition; general or domain-specific challenges of service-oriented computing and its transition towards cloud computing; architecture and modeling of services; workflow management; performance analysis as well as crowdsourcing for improving service processes and for knowledge discovery.

Service-Oriented Computing--ICSOC 2013 Workshops: CCSA, CSB, PASCEB, SWESE, WESOA, and PhD Symposium, Berlin, Germany, December 2-5, 2013. Revised Selected Papers (Lecture Notes in Computer Science #8377)

by Alessio Lomuscio Surya Nepal Fabio Patrizi Boualem Benatallah Ivona Brandi

This book constitutes the revised selected papers of the workshops of the 11th International Conference on Service-Oriented Computing (ICSOC 2013), held in Berlin, Germany, in December 2013. The conference hosted the following five workshops: 3rd International Workshop on Cloud Computing and Scientific Applications (CCSA'13); 1st International Workshop on Cloud Service Brokerage (CSB'13); 1st International Workshop on Pervasive Analytical Service Clouds for the Enterprise and Beyond (PASCEB'13); 9th International Workshop on Semantic Web Enabled Software Engineering (SWESE'13); 9th International Workshop on Engineering Service-Oriented Applications (WESOA'13); and a PhD Symposium, with best papers also being included in this book. The 54 papers included in this volume were carefully reviewed and selected from numerous submissions. They address various topics in the service-oriented computing domain and its emerging applications.

Service-Oriented Computing - ICSOC 2014 Workshops: WESOA; SeMaPS, RMSOC, KASA, ISC, FOR-MOVES, CCSA and Satellite Events, Paris, France, November 3-6, 2014, Revised Selected Papers (Lecture Notes in Computer Science #8954)

by Farouk Toumani Barbara Pernici Daniela Grigori Djamal Benslimane Jan Mendling Nejib Ben Hadj-Alouane Brian Blake Olivier Perrin Iman Saleh Moustafa Sami Bhiri

This book constitutes the revised selected papers of the 12th International Conference on Service-Oriented Computing, ICSOC 2014, held in Paris, France, in November 2014. The conference hosted the following seven workshops: 10th International Workshop in Engineering Service-Oriented Applications, WESOA 2014; First Workshop on Resource Management in Service-Oriented Computing, RMSOC 2014; First International Workshop on Knowledge Aware Service Oriented Applications, Performance Assessment and Auditing in Service Computing, KASA 2014; Workshop on Intelligent Service Clouds, ISC 2014; Third International Workshop on Self-Managing Pervasive Service Systems, SeMaPS 2014; First International Workshop on Formal Modeling and Verification of Service-Based Systems, FOR-MOVES 2014; 4th International Workshop on Cloud Computing and Scientific Applications, CCSA 2014. The papers included in this volume were carefully reviewed and selected from numerous submissions. They address various topics in the service-oriented computing domain and its emerging applications.

Service-Oriented Computing - ICSOC Workshops 2012: ICSOC 2012, International Workshops ASC, DISA, PAASC, SCEB, SeMaPS, and WESOA, and Satellite Events, Shanghai, China, November 12-15, 2012, Revised Selected Papers (Lecture Notes in Computer Science #7759)

by Aditya Ghose Huibiao Zhu Qi Yu Alex Delis Quan Z. Sheng Olivier Perrin Jianmin Wang Yan Wang

This book constitutes the thoroughly refereed proceedings of the 2012 ICSOC Workshops consisting of 6 scientific satellite events, organized in 3 main tracks including workshop track (ASC, DISA. PAASC, SCEB, SeMaPS and WESOA 2012), PhD symposium track, demonstration track; held in conjunction with the 10th International Conference on Service-Oriented Computing (ICSOC), in Shanghai, China, November 2012. The 53 revised papers presents a wide range of topics that fall into the general area of service computing such as business process management, distributed systems, computer networks, wireless and mobile computing, grid computing, networking, service science, management science, and software engineering.

Service-Oriented Crowdsourcing: Architecture, Protocols and Algorithms (SpringerBriefs in Computer Science)

by Daniel Schall

At a fundamental level, service-oriented crowdsourcing applies the principles of service-oriented architecture (SOA) to the discovery, composition and selection of a scalable human workforce. Service-Oriented Crowdsourcing: Architecture, Protocols and Algorithms provides both an analysis of contemporary crowdsourcing systems, such as Amazon Mechanical Turk, and a statistical description of task-based marketplaces. The book also introduces a novel mixed service-oriented computing paradigm by providing an architectural description of the Human-Provided Services (HPS) framework and the application of social principles to human coordination and delegation actions. Finally, it examines previously investigated concepts and applies them to business process management integration, including the extension of XML-based industry standards and the instantiation of flexible processes in crowdsourcing environments. Service-Oriented Crowdsourcing is intended for researchers and other academics as an in-depth guide to developing new applications based on crowdsourcing platforms and evaluating various selection and ranking algorithms. Practitioners and other industry professionals will also find this book invaluable.

The Service-Oriented Enterprise: Learn Enterprise Architecture and Its Viable Services

by Tom Graves

A service-oriented architecture is fundamental to many new IT applications, from web development to social software and cloud computing. The same principles can be applied to every aspect of the service-oriented enterprise – not just in IT. In this book, you’ll explore how an enterprise architecture and viable services can link together to create a simpler yet far more powerful view of the enterprise, as a dynamic, unified whole. You can use the ideas, principles and methods described here in business transformation, workflow mapping, system design and much else besides, in every type of enterprise - including those in which there may be little or no IT at all. Step by step, you’ll walk through the basics of service-oriented architectures, the four key categories of services and how they connect, and how all of this comes together in real-world service design, implementation and operations. From this, you’ll discover how to identify and describe the different types of services that you need for your enterprise, and how to distinguish between the services that you can safely outsource, versus those that you do need to keep in-house. By the end of this book, you’ll learn how to construct function models and service models of your enterprise as a base for service-mapping, and how to pinpoint and map the information flows you need for service-management and service-performance, to keep everything on-track to purpose. What You'll LearnSee how an enterprise architecture can work as a literal architecture Understand Stafford Beer’s "Viable System Model" and adapt it as a robust modelStudy how a Viable Services Model provides a template for service design that covers functionals, non-functionals and operational governance for servicesWho This Book Is ForEnterprise architects, Business architects, Service designers, Workflow designers

Service Oriented Enterprises

by Setrag Khoshafian

Extending beyond the technical architecture to the very philosophy of how a business should operate, the Service Orientation approach establishes fluidity across boundaries to provide agility, transparency, and fundamental competitive advantage. Service Oriented Enterprises brings the concept of service orientation from the IT department to the boardroom, applying the precepts of service oriented technology to the underlying dynamics of how a business operates. Implementing a technological concept as a cultural paradigm, the SOE succeeds by combining the best features from virtual, extended, real-time, and resilient enterprises to serve not just its customers, but also its trading partners, shareholders and employees. Building primarily on the success of the Internet and the automation of business policies and processes, the Service Oriented Enterprise (SOE) is defined by three essential layers: the enterprise performance layer, the business process management layer, and the underlying service oriented architecture. This book focuses primarily on layers two and three and how the fundamental dynamics of a business can be altered when these concepts are applied to both architecture and culture. Beginning with an overview of the emerging SOE culture, the text contrasts the new service-oriented methodologies with traditional waterfall and iterative methodologies. Emphasizing Web Service strategies for description, discovery, and deployment techniques, the author goes deeper into service-oriented concepts describing the business process management suite as the central core of the SOE, and introducing the Enterprise Service Bus as the backbone for integration. The text describe how modeling, executing, and continuously improving the business process and business policies lends to the development of a common language between business and IT. The book concludes by expanding on these concepts and delving into the societal and behavioral aspects of the Service Oriented Enterprise. The reality of business is no longer one where change is an unusual phenomenon; today change is the norm and the capacity for consumer-sensitive, fluid transition is vital to business survival. Service Oriented Enterprises provides the key concepts to facilitate that change.

Service Oriented, Holonic and Multi-Agent Manufacturing Systems for Industry of the Future: Proceedings of SOHOMA 2022 (Studies in Computational Intelligence #1083)

by Theodor Borangiu Damien Trentesaux Paulo Leitão

The scientific theme of the book is “Virtualisation – a multifaceted key enabler of Industry 4.0 from holonic to cloud manufacturing” which is addressed in the framework of cyber-physical system development. The book approaches cyber-physical systems for manufacturing with emergent digital technologies: Internet of Things, digital twins (based on the virtualization of production models embedded in the design, virtual commissioning, optimization and resilience of processes and fault tolerance of resources), big data, cloud control and computing, machine learning and cobots, that are applied in the book’s chapters to industry and service sectors such as manufacturing, energy, logistics, construction and health care. The novelty of this approach consists in interpreting and applying the characteristics of RAMI4.0—the reference architecture model of the Industry 4.0 framework—as combinations of virtualized cyber-physical system elements and IT components in life cycle value stream models. The general scope of the book is to foster innovation in smart and sustainable manufacturing and logistics systems and in this context to promote concepts, methods and solutions for the digital transformation of manufacturing through service orientation in holonic and agent-based control with distributed intelligence. The book’s readership is comprised by researchers and engineers working in the manufacturing value chain area who develop and use digital control solutions in the “Industry of the Future” vision. The book also addresses to master’s and Ph.D. students enrolled in Engineering Sciences programs.

Service Oriented, Holonic and Multi-agent Manufacturing Systems for Industry of the Future: Proceedings of SOHOMA 2019 (Studies in Computational Intelligence #853)

by Theodor Borangiu Damien Trentesaux Paulo Leitão Adriana Giret Boggino Vicente Botti

This proceedings book presents selected peer-reviewed papers from the 9th International Workshop on ‘Service Oriented, Holonic and Multi-agent Manufacturing Systems for the Industry of the Future’ organized by Universitat Politècnica de València, Spain, and held on October 3–4, 2019. The SOHOMA 2019 Workshop aimed to foster innovation in the digital transformation of manufacturing and logistics by promoting new concepts and methods and solutions through service orientation in holonic and agent-based control with distributed intelligence. The book provides insights into the theme of the SOHOMA’19 Workshop – ‘Smart anything everywhere – the vertical and horizontal manufacturing integration, ’ addressing ‘Industry of the Future’ (IoF), a term used to describe the 4th industrial revolution initiated by a new generation of adaptive, fully connected, analytical and highly efficient robotized manufacturing systems. This global IoF model describes a new stage of manufacturing, that is fully automatized and uses advanced information, communication and control technologies such as industrial IoT, cyber-physical production systems, cloud manufacturing, resource virtualization, product intelligence, and digital twin, edge and fog computing. It presents the IoF interconnection of distributed manufacturing entities using a ‘system-of-systems’ approach, discussing new types of highly interconnected and self-organizing production resources in the entire value chain; and new types of intelligent decision-making support based on from real-time production data collected from resources, products and machine learning processing. This book is intended for researchers and engineers working in the manufacturing value chain, and specialists developing computer-based control and robotics solutions for the ‘Industry of the Future’. It is also a valuable resource for master’s and Ph.D. students in engineering sciences programs.

Service Oriented, Holonic and Multi-agent Manufacturing Systems for Industry of the Future: Proceedings of SOHOMA 2021 (Studies in Computational Intelligence #1034)

by Theodor Borangiu Damien Trentesaux Paulo Leitão Olivier Cardin Laurent Joblot

This volume gathers the peer reviewed papers presented at the 11th edition of the International Workshop on Service-oriented, Holonic and Multi-Agent Manufacturing Systems for the Industry of the Future, SOHOMA’21, organized on 18-19 November, 2021 by the Arts et Métiers Institute of Technology of Cluny, France in collaboration with University Politehnica of Bucharest (the CIMR Research Centre in Computer Integrated Manufacturing and Robotics), Polytechnic University Hauts-de-France (the LAMIH Laboratory of Industrial and Human Automation Control, Mechanical Engineering and Computer Science) and Polytechnic Institute of Bragança (the CeDRI Research Centre in Digitalization and Intelligent Robotics).

Service Oriented, Holonic and Multi-Agent Manufacturing Systems for Industry of the Future: Proceedings of SOHOMA 2020 (Studies in Computational Intelligence #952)

by Theodor Borangiu Damien Trentesaux Paulo Leitão Olivier Cardin Samir Lamouri

The scientific theme of the book concerns “Manufacturing as a Service (MaaS)” which is developed in a layered cloud networked manufacturing perspective, from the shop floor resource sharing model to the virtual enterprise collaborative model, by distributing the cost of the manufacturing infrastructure - equipment, software, maintenance, networking - across all customers.MaaS is approached in terms of new models of service-oriented, knowledge-based manufacturing systems optimized and reality-aware, that deliver value to customer and manufacturer via Big data analytics, Internet of Things communications, Machine learning and Digital twins embedded in Cyber-Physical System frameworks. From product design to after-sales services, MaaS relies on the servitization of manufacturing operations such as: Design as a Service, Predict as a Service or Maintain as a service.The general scope of the book is to foster innovation in smart and sustainable manufacturing and logistics systems and in this context to promote concepts, methods and solutions for the digital transformation of manufacturing through service orientation in holonic and agent-based control with distributed intelligence.The book’s readership is comprised by researchers and engineers working in the manufacturing value chain area who develop and use digital control solutions in the ‘Industry of the Future’ vision. The book also addresses to master and Ph.D. students enrolled in Engineering Sciences programs.

Service Oriented, Holonic and Multi-Agent Manufacturing Systems for Industry of the Future: Proceedings of SOHOMA LATIN AMERICA 2021 (Studies in Computational Intelligence #987)

by Damien Trentesaux Theodor Borangiu Paulo Leitão Jose-Fernando Jimenez Jairo R. Montoya-Torres

This book approaches its subject matter by promoting concepts, methods and solutions for the digital transformation of manufacturing through service orientation in holonic and agent-based control with distributed intelligence. The scientific theme of the book concerns “Manufacturing as a Service”, developed by virtualizing and encapsulating manufacturing resources, activities and controls into cloud networked services in an open perspective that spans models from shop floor resource allocation to enterprise infrastructure sharing. The papers included in the application space have a profound human dedication and aim at solving societal needs serving the partnership of the future—people and industry in the era of Society 5.0. The book’s readership includes researchers and engineers working in manufacturing, supply chains and logistics areas who innovate, develop and use digital control solutions and students enrolled in Engineering and Service Science programs.

Service Oriented Infrastructures and Cloud Service Platforms for the Enterprise: A selection of common capabilities validated in real-life business trials by the BEinGRID consortium

by Theo Dimitrakos Josep Martrat Stefan Wesner

Service-Oriented Infrastructures including Grid and Cloud Computing are technologies in a critical transition to wider adoption by business. Their use may enable enterprises to achieve optimal IT utilization, including sharing resources and services across enterprises and on-demand utilization of those made available by business partners over the network. This book is an essential reference for researchers and practitioners in service-oriented IT. It analyses a selection of common capabilities (services capturing reusable functionality of IT solutions) that have been applied to tackle challenging business problems and were validated by the BEinGRID consortium in real-life business trials covering most European market sectors.

Service-Oriented Mapping: Changing Paradigm in Map Production and Geoinformation Management (Lecture Notes in Geoinformation and Cartography)

by Jürgen Döllner Markus Jobst Peter Schmitz

This book gathers various perspectives on modern map production. Its primary focus is on the new paradigm of “sharing and reuse,” which is based on decentralized, service-oriented access to spatial data sources. Service-Oriented Mapping is one of the main paradigms used to embed big data and distributed sources in modern map production, without the need to own the sources. To be stable and reliable, this architecture requires specific frameworks, tools and procedures. In addition to the technological structures, organizational aspects and geographic information system (GIS) capabilities provide powerful tools to make modern geoinformation management successful. Addressing a range of aspects, including the implementation of the semantic web in geoinformatics, using big data for geospatial visualization, standardization initiatives, and the European spatial data infrastructure, the book offers a comprehensive introduction to decentralized map production..

Service-Oriented Perspectives in Design Science Research: 6th International Conference, DESRIST 2011, Milwaukee, WI, USA, May 5-6, 2011, Proceedings (Lecture Notes in Computer Science #6629)

by Hemant Jain Atish P. Sinha Padmal Vitharana

This book constitutes the refereed proceedings of the 6th International Conference on Service-Oriented Perspectives in Design Science Research, DERIST 2011, held in Milwaukee, WI, USA, in May 2011. The 29 revised full papers presented together with 5 revised short papers were carefully reviewed and selected from 50 submissions. The papers are organized in topical sections on design theory, design science research strategies, design methods and techniques, design evaluation, design guidelines, service-oriented perspectives in design science, process design, neuroscience in design research, and designing for social media.

Service-orientierte Architekturen mit Web Services: Konzepte - Standards - Praxis

by Ingo Melzer

Service-orientierte Architektur: Modewort oder ernstzunehmende Entwicklung? Dieses Buch möchte den Mythos entzaubern, indem es die grundlegenden Aspekte und Eigenschaften erläutert, die hinter SOA und Web Services stecken. Service-orientierte Architekturen mit Web Services wurde unter Beachtung der Anforderungen von Architekten und Entwicklern geschrieben. Es bietet sowohl für IT-Experten und Manager als auch für Studenten eine fundierte Basis. Ziel ist es, bleibende Grundlagen zu vermitteln – es handelt sich daher nicht um ein Programmierhandbuch. Möchten Sie jedoch besser verstehen, was eine Service-orientierte Architektur ausmacht, wird Ihnen dieses Buch wertvolle „Dienste" leisten.

Service Parts Planning with mySAP SCM™: Processes, Structures, and Functions

by Jörg T. Dickersbach

The Service Parts Planning (SPP) solution was developed by SAP in a joint effort with Caterpillar and Ford, to address the specific planning problems of service parts. This book explains the processes, structures, and functions of this new solution and is targeted for project members and project managers who are involved in an implementation of SAP SPP or for users who want to gain a better understanding of the software.

Service Parts Planning with SAP SCM™: Processes, Structures, and Functions (Management for Professionals)

by Jörg Thomas Dickersbach Michael F. Passon

This book focusses on the after sales business and presents the Service Parts Planning (SPP) solution which was developed by SAP in a joint effort with Caterpillar and Ford in order to address the specific planning problems of service parts. The book explains the processes, structures, and functions of this solution and is targeted at decision makers, project members and project managers who are involved in an implementation of SAP Service Parts Planning or for users who want to gain a better understanding of the state of art in spare parts planning and the SAP Service Parts Planning software.

Service Placement in Ad Hoc Networks (SpringerBriefs in Computer Science)

by Georg Wittenburg Jochen Schiller

Service provisioning in ad hoc networks is challenging given the difficulties of communicating over a wireless channel and the potential heterogeneity and mobility of the devices that form the network. Service placement is the process of selecting an optimal set of nodes to host the implementation of a service in light of a given service demand and network topology. The key advantage of active service placement in ad hoc networks is that it allows for the service configuration to be adapted continuously at run time. Service Placement in Ad Hoc Networks proposes the SPi service placement framework as a novel approach to service placement in ad hoc networks. The SPi framework takes advantage of the interdependencies between service placement, service discovery and the routing of service requests to minimize signaling overhead. The work also proposes the Graph Cost / Single Instance and the Graph Cost / Multiple Instances placement algorithms.

Service Providers: ASPs, ISPs, MSPs, and WSPs (Technology Briefs Series #21)

by Mary Helen Gillespie

A strategic guide to mastering service provider relationships Well-known business management consultant and Boston Globe columnist Mary Helen Gillespie helps business and IT managers navigate through the confusing technology-driven landscape of service providers. Offering insight into the points of view for both the service provider and client, Gillespie guides readers through available services, from Internet access and applications service providers, to wireless and networking services and IT management services. Readers will find business models, overviews of the enabling technologies, coverage of economic and management issues, and clear descriptions of service offerings within each provider type. Most importantly, decision makers will be able to choose the right service provider to meet their needs and develop strategic partnerships when outsourcing non-core business functions.

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