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Usability Engineering (Interactive Technologies)

by Jakob Nielsen

Written by the author of the best-selling HyperText & HyperMedia, this book is an excellent guide to the methods of usability engineering. The book provides the tools needed to avoid usability surprises and improve product quality. Step-by-step information on which method to use at various stages during the development lifecycle are included, along with detailed information on how to run a usability test and the unique issues relating to international usability.* Emphasizes cost-effective methods that developers can implement immediately* Instructs readers about which methods to use when, throughout the development lifecycle, which ultimately helps in cost-benefit analysis. * Shows readers how to avoid the four most frequently listed reasons for delay in software projects.* Includes detailed information on how to run a usability test.* Covers unique issues of international usability.* Features an extensive bibliography allowing readers to find additional information.* Written by an internationally renowned expert in the field and the author of the best-selling HyperText & HyperMedia.

Usability für Kids: Ein Handbuch zur ergonomischen Gestaltung von Software und Websites für Kinder (Schriften zur Medienproduktion)

by Janine Liebal Markus Exner

Janine Liebal und Markus Exner liefern, basierend auf umfangreichen analytischen und empirischen Untersuchungen, einen Katalog von 110 Gestaltungsempfehlungen sowie sinnvolle Tipps und Techniken zur Einbindung von Kindern als Informanten, Nutzer, Design-Partner und Tester in den Entwicklungsprozess von Software und Websites für Kinder.

Usability in Government Systems: User Experience Design for Citizens and Public Servants

by Elizabeth Buie Dianne Murray

As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens’ privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.Covers both public-facing systems and internal systems run by governmentsDetails usability and user experience approaches specific to government websites, intranets, complex systems, and applicationsProvides practical material that allows you to take the information and immediately use it to make a difference in your projects

Usability of Complex Information Systems: Evaluation of User Interaction

by Michael Albers Brian Still

Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry

Usability Testing Essentials: Ready, Set...Test!

by Carol M. Barnum

Usability Testing Essentials provides readers with the tools and techniques needed to begin usability testing or to advance their knowledge in this area. The book begins by presenting the essentials of usability testing, which include focusing on the user and not the product; knowing when to conduct small or large studies; and thinking of usability as hill climbing. It then reviews testing options and places usability testing into the context of a user-centered design (UCD). It goes on to discuss the planning, preparation, and implementation of a usability test. The remaining chapters cover the analysis and reporting of usability test findings, and the unique aspects of international usability testing. This book will be useful to anyone else involved in the development or support of any type of product, such as software or web developers, engineers, interaction designers, information architects, technical communicators, visual or graphic designers, trainers, user-assistance specialists, and instructional technologists.Provides a comprehensive, step-by-step guide to usability testing, a crucial part of every product’s developmentThe fully updated four-color edition now features important usability issues such as international testing, persona creation, remote testing, and accessibilityFollow-up to Usability Testing and Research (9780205315192, Longman, 2001), winner of the highest-level award from the Society for Technical Communication

Usability Testing Essentials: Ready, Set... Test!

by Carol M. Barnum

Usability Testing Essentials presents a practical, step-by-step approach to learning the entire process of planning and conducting a usability test. It explains how to analyze and apply the results and what to do when confronted with budgetary and time restrictions. This is the ideal book for anyone involved in usability or user-centered design—from students to seasoned professionals.Filled with new examples and case studies, Usability Testing Essentials, Second Edition is completely updated to reflect the latest approaches, tools and techniques needed to begin usability testing or to advance in this area. - Provides a comprehensive, step-by-step guide to usability testing, a crucial part of every product's development - Discusses important usability issues such as international testing, persona creation, remote testing, and accessibility - Presents new examples covering mobile devices and apps, websites, web applications, software, and more - Includes strategies for using tools for moderated and unmoderated testing, expanded content on task analysis, and on analyzing and reporting results

Usability Testing for Survey Research

by Emily Geisen Jennifer Romano Bergstrom

Usability Testing for Survey Research provides researchers with a guide to the tools necessary to evaluate, test, and modify surveys in an iterative method during the survey pretesting process. It includes examples that apply usability to any type of survey during any stage of development, along with tactics on how to tailor usability testing to meet budget and scheduling constraints. The book's authors distill their experience to provide tips on how usability testing can be applied to paper surveys, mixed-mode surveys, interviewer-administered tools, and additional products. Readers will gain an understanding of usability and usability testing and why it is needed for survey research, along with guidance on how to design and conduct usability tests, analyze and report findings, ideas for how to tailor usability testing to meet budget and schedule constraints, and new knowledge on how to apply usability testing to other survey-related products, such as project websites and interviewer administered tools. - Explains how to design and conduct usability tests and analyze and report the findings - Includes examples on how to conduct usability testing on any type of survey, from a simple three-question survey on a mobile device, to a complex, multi-page establishment survey - Presents real-world examples from leading usability and survey professionals, including a diverse collection of case studies and considerations for using and combining other methods - Discusses the facilities, materials, and software needed for usability testing, including in-lab testing, remote testing, and eye tracking

Usability von Produkten und Anleitungen im digitalen Zeitalter: Handbuch für Entwickler, IT-Spezialisten und technische Redakteure

by Gertrud Grünwied

Technische Produkte können nur erfolgreich sein, wenn die Gebrauchstauglichkeit, die Usability, frühzeitig im Entwicklungsprozess geplant und in allen Produktphasen verankert wird. Dies betrifft smarte Geräte, Softwareprodukte, Webanwendungen und Apps genauso wie komplexe und umfangreich dokumentierte Maschinen, Fahrzeuge und Systeme. In ihrem Buch vermittelt Gertrud Grünwied eine ganzheitliche Sicht auf intuitiv bedienbare Produkte und deren Anleitungen. Sie bietet das relevante Know-how zu User-Centered Design und eine Übersicht zur Auswahl von Usability-Methoden. Usability-Maßnahmen beschreibt sie schrittweise von der Planung, der Durchführung und Auswertung bis zur Optimierung von Produkt und Anleitung. Der Praxisteil präsentiert Fallstudien für Anleitungen mit und ohne Produkt sowie für eine Dienste-App im Internet, außerdem eine Betrachtung zu Kosten, Nutzen und Implementierungszeitpunkt von Usability-Methoden. Die dargestellten Usability-Maßnahmen erstrecken sich nicht nur auf das technische Produkt selbst, sondern auch auf die Nutzungssituation und die smarte Benutzerinformation, zum Beispiel das Nachschlagen in der Bedienungsanleitung zur Fehlerbehebung, Dokumentations-Apps zum Kennenlernen von Systemfunktionen oder das Üben und Lernen anhand einer Produktsimulation per Video-Tutorial oder Animation. Damit richtet sich das Buch an alle Mitarbeiter produzierender Unternehmen und ihrer Dienstleister, die an Usability-Aspekten beteiligt sind - Produktmanager, Entwickler, IT-Spezialisten, Designer, Technische Redakteure und Mitarbeiter in Schulung und Service, aber auch an Studierende der Informatik und Ingenieurwissenschaften einschließlich Technischer Redaktion und Kommunikation. Inhalt: Anforderungen an Usability von Produkten und Anleitungen "4.0" - Prozesse und Planung - Nutzer- und Nutzungsforschung - Gestaltung - Evaluation - Anwenden der Methoden und ihre Wirtschaftlichkeit - Fallstudien - Software-Tools und Normen

Usability von Produkten und Anleitungen im digitalen Zeitalter: Handbuch für Entwickler, IT-Spezialisten und technische Redakteure

by Gertrud Grünwied

Technische Produkte können nur erfolgreich sein, wenn die Gebrauchstauglichkeit, die Usability, frühzeitig im Entwicklungsprozess geplant und in allen Produktphasen verankert wird. Dies betrifft smarte Geräte, Softwareprodukte, Webanwendungen und Apps genauso wie komplexe und umfangreich dokumentierte Maschinen, Fahrzeuge und Systeme. In ihrem Buch vermittelt Gertrud Grünwied eine ganzheitliche Sicht auf intuitiv bedienbare Produkte und deren Anleitungen. Sie bietet das relevante Know-how zu User-Centered Design und eine Übersicht zur Auswahl von Usability-Methoden. Usability-Maßnahmen beschreibt sie schrittweise von der Planung, der Durchführung und Auswertung bis zur Optimierung von Produkt und Anleitung. Der Praxisteil präsentiert Fallstudien für Anleitungen mit und ohne Produkt sowie für eine Dienste-App im Internet, außerdem eine Betrachtung zu Kosten, Nutzen und Implementierungszeitpunkt von Usability-Methoden. Die dargestellten Usability-Maßnahmen erstrecken sich nicht nur auf das technische Produkt selbst, sondern auch auf die Nutzungssituation und die smarte Benutzerinformation, zum Beispiel das Nachschlagen in der Bedienungsanleitung zur Fehlerbehebung, Dokumentations-Apps zum Kennenlernen von Systemfunktionen oder das Üben und Lernen anhand einer Produktsimulation per Video-Tutorial oder Animation. Damit richtet sich das Buch an alle Mitarbeiter produzierender Unternehmen und ihrer Dienstleister, die an Usability-Aspekten beteiligt sind - Produktmanager, Entwickler, IT-Spezialisten, Designer, Technische Redakteure und Mitarbeiter in Schulung und Service, aber auch an Studierende der Informatik und Ingenieurwissenschaften einschließlich Technischer Redaktion und Kommunikation. Inhalt: Anforderungen an Usability von Produkten und Anleitungen "4.0" - Prozesse und Planung - Nutzer- und Nutzungsforschung - Gestaltung - Evaluation - Anwenden der Methoden und ihre Wirtschaftlichkeit - Fallstudien - Software-Tools und Normen

The Use and Abuse of Power

by Annette Y. Lee-Chai John A. Bargh

A compilation of works from prominent researchers, promoting both a panoramic and multilevel understanding of this complex construct, with focus on power as a cause of social ills and remedies to prevent corruption and abuse.

The Use and Abuse of Power

by Annette Y. Lee-Chai John Bargh

A compilation of works from prominent researchers, promoting both a panoramic and multilevel understanding of this complex construct, with focus on power as a cause of social ills and remedies to prevent corruption and abuse.

The Use and Misuse of the Experimental Method in Social Psychology: A Critical Examination of Classical Research

by Augustine Brannigan

This book critically examines the work of a number of pioneers of social psychology, including legendary figures such as Kurt Lewin, Leon Festinger, Muzafer Sherif, Solomon Asch, Stanley Milgram, and Philip Zimbardo. Augustine Brannigan argues that the reliance of these psychologists on experimentation has led to questions around validity and replication of their studies. The author explores new research and archival work relating to these studies and outlines a new approach to experimentation that repudiates the use of deception in human experiments and provides clues to how social psychology can re-articulate its premises and future lines of research. Based on the author’s 2004 work The Rise and Fall of Social Psychology, in which he critiques the experimental methods used, the book advocates for a return to qualitative methods to redeem the essential social dimensions of social psychology. Covering famous studies such as the Stanford Prison Experiment, Milgram’s studies of obedience, Sherif's Robbers Cave, and Rosenhan's exposé of psychiatric institutions, this is essential and fascinating reading for students of social psychology, and the social sciences. It’s also of interest to academics and researchers interested in engaging with a critical approach to classical social psychology, with a view to changing the future of this important discipline.

The Use and Misuse of the Experimental Method in Social Psychology: A Critical Examination of Classical Research

by Augustine Brannigan

This book critically examines the work of a number of pioneers of social psychology, including legendary figures such as Kurt Lewin, Leon Festinger, Muzafer Sherif, Solomon Asch, Stanley Milgram, and Philip Zimbardo. Augustine Brannigan argues that the reliance of these psychologists on experimentation has led to questions around validity and replication of their studies. The author explores new research and archival work relating to these studies and outlines a new approach to experimentation that repudiates the use of deception in human experiments and provides clues to how social psychology can re-articulate its premises and future lines of research. Based on the author’s 2004 work The Rise and Fall of Social Psychology, in which he critiques the experimental methods used, the book advocates for a return to qualitative methods to redeem the essential social dimensions of social psychology. Covering famous studies such as the Stanford Prison Experiment, Milgram’s studies of obedience, Sherif's Robbers Cave, and Rosenhan's exposé of psychiatric institutions, this is essential and fascinating reading for students of social psychology, and the social sciences. It’s also of interest to academics and researchers interested in engaging with a critical approach to classical social psychology, with a view to changing the future of this important discipline.

Use and Misuse of the United States Census: The Role of Data in the Incarceration of Japanese Americans During World War II

by Margo Anderson William Seltzer

The U.S. government conducts a population census every 10 years, adds up the counts by geographic location, and uses the resulting numbers in formulas to allocate seats in the House of Representative and Electoral College, and to make public funding and tax decisions. It has served as an essential tool of representative democracy since 1790. The raw data from the census also serve as a decennial snapshot of the nation, a very long list, organized by household, ideally of all people resident on census day, with additional information on the name, age, race, sex, geographic location, and other characteristics for each individual. Americans recognized early in their history that the raw data, the list, could serve additional governmental functions, and over the centuries, erected guardrails to prevent improper use. They are encapsulated in the presidential proclamations announcing the upcoming census. The information collected from individual households is for aggregated use only, and cannot be used for the “taxation, regulation, or investigation” of individual persons or businesses. Americans have heeded the call to “stand up and be counted.” They also engage in an ongoing conversation to make sure that the information is used properly and ethically, that the census serves as a tool of representative democracy and advances the rights – including human rights -- of all Americans. The record, however, reveals that there have been failures to meet this goal and that as a result the information provided by the responding public sometimes has been misused, causing considerable harm to vulnerable individuals, groups and entities. Today, as governments and social media are suspect for their exploitation of data about individuals, the experience of Americans of Japanese ancestry in the United States during World War II provides a chilling example of such misuse of census data. This book reveals how census officials stepped beyond their normal roles as unobtrusive monitors of American demographic life and helped justify and administer the relocation and incarceration program. Census officials mobilized the substantial administrative and technical resources of the 1940 census, to map the neighbourhoods where Japanese-Americans lived, and planned their systematic removal. The officials then built “census-like” data systems to track the “evacuees” for the duration of the war, monitor their lives in the camps, and certify which “loyal” evacuees might be released from the camps for military or civilian service. After the war, census officials drafted an official history of their activities, but did not publish it. This book has lessons for policy makers and ordinary Americans alike, as we confront the new digital world in which we live. And it speaks to two of the great issues of our time: distrust in the institutions ofgovernment and the victimization of minorities.

Use Of Models Soc Science

by Lyndhurst Collins

This book deals with the philosophy of model use; focuses on the role of models in the natural sciences; and introduces a new paradigm to the social sciences, catastrophe model. It outlines the role of models concerned with conflict problems, particularly problems of military strategy.

User-Centered Design Stories: Real-World UCD Case Studies (Interactive Technologies)

by Carol Righi Janice James

User-Centered Design Stories is the first user-centered design casebook with cases covering the key tasks and issues facing UCD practitioners today. Intended for both students and practitioners, this book follows the Harvard Case study method, where the reader is placed in the role of the decision-maker in a real-life professional situation. In this book, the reader is asked to analyze dozens of UCD work situations and propose solutions for the problem set. The problems posed in the cases cover a wide variety of key tasks and issues faced by practitioners, including those related to organizational/managerial topics, UCD methods and processes, and technical/ project issues. The benefit of the casebook and its organization is that it offers new practitioners (as well as experienced practitioners working in new settings) valuable practice in decision-making that cannot be obtained by simply reading a book or attending a seminar.The first User-Centered Design Casebook, with cases covering the key tasks and issues facing UCD practitioners today.Each chapter based on real world cases with complex problems, giving readers as close to a real-world experience as possible.Offers "the things you don't learn in school," such as innovative and hybrid solutions that were actually used on the problems discussed.

User-Centered Interaction Paradigms for Universal Access in the Information Society: 8th ERCIM Workshop on User Interfaces for All, Vienna, Austria, June 28-29, 2004. Revised Selected Papers (Lecture Notes in Computer Science #3196)

by Christian Stary Constantine Stephanidis

The 8th ERCIM Workshop “User Interfaces for All” was held in Vienna, Austria, on 28–29 June 2004, building upon the results of the seven previous workshops held in Heraklion, Crete, Greece, 30–31 October 1995; Prague, Czech Republic, 7–8 Nov- ber 1996; Obernai, France, 3–4 November 1997; Stockholm, Sweden, 19–21 October 1998; Dagstuhl, Germany, 28 November – 1 December 1999; Florence, Italy, 25–26 October 2000; and Paris (Chantilly), France, 24–25 October 2002. The concept of “User Interfaces for All” targets a proactive realization of the “- signforall”principleinthe?eldofhuman-computerinteraction(HCI),andinvolvesthe developmentof user interfaces to interactiveapplicationsand e-services, which provide universalaccess andusabilityto potentiallyall users. In thetraditionofits predecessors, the 8th ERCIM Workshop “User Interfaces for All” aimed to consolidate recent work and to stimulate further discussion on the state of the art in “User Interfaces for All” and its increasing range of applications in the upcoming Information Society. The emphasis of the 2004 event was on “User-Centered Interaction Paradigms for Universal Access in the Information Society. ” The requirement for user-centered u- versal access stems from the growing impact of the fusion of the emerging techno- gies and from the different dimensions of diversity that are intrinsic to the Information Society. These dimensions become evident when considering the broad range of user characteristics, the changing nature of human activities, the variety of contexts of use, the increasing availability and diversi?cation of information, knowledge sources and e-services, the proliferation of technological platforms, etc.

User Community Discovery (Human–Computer Interaction Series)

by Georgios Paliouras Symeon Papadopoulos Dimitrios Vogiatzis Yiannis Kompatsiaris

This book redefines community discovery in the new world of Online Social Networks and Web 2.0 applications, through real-world problems and applications in the context of the Web, pointing out the current and future challenges of the field. Particular emphasis is placed on the issues of community representation, efficiency and scalability, detection of communities in hypergraphs, such as multi-mode and multi-relational networks, characterization of social media communities and online privacy aspects of online communities.User Community Discovery is for computer scientists, data scientists, social scientists and complex systems researchers, as well as students within these disciplines, while the connections to real-world problem settings and applications makes the book appealing for engineers and practitioners in the industry, in particular those interested in the highly attractive fields of data science and big data analytics.

User Experience Design: A Practical Introduction (Basics Design)

by Gavin Allanwood Peter Beare

Applicable to a wide spectrum of design activity, this book offers an ideal first step, clearly explaining fundamental concepts and methods to apply when designing for the user experience.Covering essential topics from user research and experience design to aesthetics, standards and prototyping, User Experience Design explains why user-centered methods are now essential to ensuring the success of a wide range of design projects.This second edition includes important new topics including; digital service standards, onboarding and scenario mapping. There are now 12 hands-on activities designed to help you start exploring basic UX tasks such as visualising the user journey and recognising user interface patterns.Filled with straightforward explanations and examples from around the world, this book is an essential primer for students and non-designers needing an introduction to contemporary UX thinking and common approaches. Designed specifically for newcomers to UX Design, the companion website offers extra material for hands-on activities, templates, industry interviews, contributor notes and sources of guidance for those seeking to start a career in the industry.

User Experience Design: A Practical Introduction (Basics Design)

by Gavin Allanwood Peter Beare

Applicable to a wide spectrum of design activity, this book offers an ideal first step, clearly explaining fundamental concepts and methods to apply when designing for the user experience.Covering essential topics from user research and experience design to aesthetics, standards and prototyping, User Experience Design explains why user-centered methods are now essential to ensuring the success of a wide range of design projects.This second edition includes important new topics including; digital service standards, onboarding and scenario mapping. There are now 12 hands-on activities designed to help you start exploring basic UX tasks such as visualising the user journey and recognising user interface patterns.Filled with straightforward explanations and examples from around the world, this book is an essential primer for students and non-designers needing an introduction to contemporary UX thinking and common approaches. Designed specifically for newcomers to UX Design, the companion website offers extra material for hands-on activities, templates, industry interviews, contributor notes and sources of guidance for those seeking to start a career in the industry.

User Experience Design: A Practical Playbook to Fuel Business Growth

by Satyam Kantamneni

Igniting business growth through UX In an increasingly digital world, users are rewarding products and services that provide them with a good experience and punishing those that don’t — with their wallets. Organizations realize they need to adapt quickly but don’t know how or where to start. In User Experience Design: A Practical Playbook to Fuel Business Growth, UXReactor co-Founder Satyam Kantamneni distills 25 years of industry experience into a pragmatic approach to help organizations advance in the highly competitive and rapidly changing digital world. You’ll discover: Why putting users at the center of strategy leads to an almost unfair competitive advantage Ways to build an organizational system that delivers a superior user experience that is replicable, consistent, and scalable Common shortfalls that prevent organizations from reaping the value of experience design 27 proven “plays” from the UXReactor playbook to put concepts into practice Game planning examples to execute at different levels of an organization A comprehensive and practical book for everyone involved in the transformation — business leaders, design leaders, product managers, engineers, and designers — User Experience Design: A Practical Playbook to Fuel Business Growth is also an ideal blueprint for current and prospective UX practitioners seeking to improve their skills and further their careers.

User Experience Design: A Practical Playbook to Fuel Business Growth

by Satyam Kantamneni

Igniting business growth through UX In an increasingly digital world, users are rewarding products and services that provide them with a good experience and punishing those that don’t — with their wallets. Organizations realize they need to adapt quickly but don’t know how or where to start. In User Experience Design: A Practical Playbook to Fuel Business Growth, UXReactor co-Founder Satyam Kantamneni distills 25 years of industry experience into a pragmatic approach to help organizations advance in the highly competitive and rapidly changing digital world. You’ll discover: Why putting users at the center of strategy leads to an almost unfair competitive advantage Ways to build an organizational system that delivers a superior user experience that is replicable, consistent, and scalable Common shortfalls that prevent organizations from reaping the value of experience design 27 proven “plays” from the UXReactor playbook to put concepts into practice Game planning examples to execute at different levels of an organization A comprehensive and practical book for everyone involved in the transformation — business leaders, design leaders, product managers, engineers, and designers — User Experience Design: A Practical Playbook to Fuel Business Growth is also an ideal blueprint for current and prospective UX practitioners seeking to improve their skills and further their careers.

User Experience Design: Mit erlebniszentrierter Softwareentwicklung zu Produkten, die begeistern (X.media.press)

by Christian Moser

Funktionalität allein reicht bei Internet- oder Desktop-Anwendungen heute nicht aus, das Benutzererlebnis ist zunehmend ein Schlüsselfaktor für den Markterfolg. Ein positives Benutzererlebnis entsteht aber nur dann, wenn im Entwicklungsprozess Benutzeranalyse, Verständnis für das Business und Design perfekt aufeinander abgestimmt sind. Das Buch bietet einen kompakten Einstieg in die Thematik und führt durch den gesamten Prozess: vom Design und der Businessanalyse bis zur Produkteinführung. Relevante Methoden werden einfach und verständlich erklärt.

User Experience im E-Commerce: Messung von Emotionen bei der Nutzung interaktiver Anwendungen (Business - Innovation - High Tech)

by Oliver Gast

Emotionale Reaktionen von Nutzern auf Stimuli einer interaktiven Anwendung gelten als zentrale Indikatoren für positive oder negative User Experience. Oliver Gasts Untersuchung stellt ein Verfahren vor, das die Messung und Interpretation der Emotionen bei der Nutzung interaktiver Anwendungen ermöglicht. Denn der Erfolg von webbasierten Applikationen, wie z. B. Online-Shops, hängt in sehr hohem Maße von der Erfüllung der Erwartungen des einzelnen Nutzers ab. Mit den Ergebnissen seiner Untersuchung hat der Autor ein Modell erstellt und evaluiert, welches die relevanten Indikatoren für Mimik basierte Emotionsbewertung umfassend aufzeigt.

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