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Vertrauensfallen im internationalen Management: Hintergründe - Beispiele - Strategien
by Robert Münscher Julia HormuthOhne Vertrauen kommt man im beruflichen Alltag nicht weit. Doch im internationalen Management drohen Vertrauensfallen: Aufgrund kultureller Unter-schiede bleibt man misstrauisch, Vertrauen entwickelt sich viel zu langsam oder man verliert es gar – obwohl es eigentlich keinen Grund gibt, nicht zuvertrauen. Wie man solche Fallen vermeiden und die Vertrauensentwicklung fördern kann, lässt sich aber lernen. Dieses Buch erläutert die wichtigsten Vertrauensfallen und zeigt, wie man erfolgreich mit ihnen umgeht.
Vertrieb und Marketing in der digitalen Welt: So schaffen Unternehmen die Business Transformation in der Praxis
by Hartmut Biesel Hartmut HameDie Digitalisierung von Wirtschaft und Gesellschaft ist das Top-Thema in einer zunehmend global agierenden Welt. Diese Entwicklungen haben auch Konsequenzen für den Vertrieb und das Marketing in Unternehmen. Das Buch beschreibt den Stand der heutigen digitalen Anwendungen in Vertrieb und Marketing und liefert Ideen, wie Unternehmen sich aufstellen können, um künftig zu den Gewinnern im digitalen Wandel zu zählen. Die Autoren sind Experten für Markt- und Kundenmanagement sowie für digitale Geschäftsmodelle und bringen jahrzehntelange Erfahrung in der Wirtschaft und in der Beratung mit. Sie zeigen insbesondere, wie sich kleinere und mittelständische Unternehmen angesichts des digitalen Wandels transformieren können. So erläutern sie, wie Unternehmen durch das richtige Datenmanagement gesellschaftliche Trends erkennen, um schneller als bisher Märkte mit genau darauf abgestimmten Produkten und Dienstleistungen zu begeistern. In weiteren Kapiteln diskutieren sie, inwieweit Vertriebsorganisationen neu ausgerichtet werden müssen, um die Mitarbeiter für den notwendigen Wandel zu begeistern oder wie Content-Marketing-Strategien aussehen, die Interesse für das Unternehmen generieren. Wie sollten Kundenmanagement und Vertriebsstrategie angepasst werden und welche digitalen Werkzeuge stehen dafür zur Verfügung? Diese und weitere Themen greifen die Autoren in dem Buch auf und analysieren sie anhand konkreter Beispiele. Checklisten erleichtern Lesern die Umsetzung der Ideen in der Praxis.Das Buch richtet sich an Unternehmer und an Fachkräfte für Marketing und Vertrieb in kleinen und mittelgroßen Unternehmen.
Vertriebserfolg durch kundenzentrierte Kommunikation: Darstellung und empirische Analyse im Filialvertrieb am Beispiel verschiedener Sparkassen (BestMasters)
by Heinz-Jörg ReichmannDie persönliche Beratung ist für Sparkassen Kern ihres Geschäftsmodells. Die kundenzentrierte Kommunikation hat dabei einen positiven Einfluss auf das Vertrauen und die Zufriedenheit der Kunden und führt nachweislich zu höherer Loyalität. Anhand einer quantitativ-empirischen Studie untersucht Heinz-Jörg Reichmann, ob eine kundenzentrierte Kommunikation zu einem höheren Vertriebserfolg eines Privatkundenberatenden im Filialgeschäft von Sparkassen führt. Im Zentrum der Untersuchung stehen die Rollenanforderungen und die Grundhaltungen von Kundenberatenden, insbesondere ihr Gesprächsverhalten und die Anwendungen ausgewählter Gesprächstechniken in der Analysephase von Beratungsgesprächen. Aus den Erkenntnissen werden Implikationen zur Auswahl von Kundenberatenden und die Weiterentwicklung von deren kommunikativen Kompetenzen gewonnen.
Verunsicherte Gesellschaft: Prekarisierung auf dem Weg in das Zentrum (Prekarisierung und soziale Entkopplung – transdisziplinäre Studien)
by Rolf Hepp Robert Riesinger David KergelDie Beiträge des Bandes analysieren unter internationaler Perspektive transdisziplinär aktuelle Prekarisierungstendenzen in verschiedenen Ländern. Sie beziehen sich auf diverse gesellschaftliche Teilbereiche. Die AutorInnen zeigen auf, wie sich Prekarität jeweils konkret in unterschiedliche soziale Strukturen einschreibt.
Verwaltete Biografien
by Elisabeth SchillingDas Buch adressiert das zentrale Problem der Postmoderne: die Beziehung zwischen den sich langsam wandelnden Strukturen einerseits und den unbeständigen Subjektivitäten andererseits. Es analysiert Wechselwirkungen zwischen den biografiegestaltenden Aufgaben der Verwaltung und individuellen biografischen Identitätsfindungsprozessen. Mit der fortschreitenden Individualisierung vervielfältigen sich die Lebensentwürfe. Es wird schwerer durchschaubar: Wer strebt wann was und auf welche Weise an? Welche Chancen wofür sollen wem ermöglicht werden? Und welche Verteilung von was kann als legitim, gerecht und kompatibel mit bestehenden Rechtsnormen gelten? Öffentliche Verwaltungen, die ihren Legitimitätsanspruch aus dem Verständnis dieser Fragen und einer adäquaten Reaktion darauf beziehen, sehen sich nun vielfach mit einer gefahrvollen Unsicherheit konfrontiert. Der Band bietet eine Orientierungshilfe in einem expandierenden Feld.
Verwaltung in Weiterbildungseinrichtungen: Vom diffusen Unbehagen zum professionell-reflektierten Umgang mit Verwaltungstätigkeiten (Theorie und Empirie Lebenslangen Lernens)
by Barbara DietscheBarbara Dietsche untersucht das Thema „Verwaltung“ erstmals und geschichtsbewusst für die Weiterbildung. Die Autorin systematisiert und differenziert Aspekte des Verwaltungsverständnisses, Verwaltungstätigkeiten und Verhältnisbestimmungen von Verwaltung und Pädagogik durch rollentheoretische Fokussierung. Dabei geht sie von situierten und konkreten Beschreibungen von Verwaltungstätigkeiten verschiedener Berufspositionen aus. Die Einblicke in die Praxis führen dahin, „Verwaltung“ auf der Mikroebene des jeweiligen Mitarbeiters als eines von mehreren institutionalisierten Rollenelementen zu begreifen. Damit gibt die Studie Impulse, andere pädagogische Felder in dieser Weise zu betrachten.
Verwaltungswissenschaft: Eine interdisziplinäre Einführung in die Grundlagen
by Eberhard BohneDas Buch bietet eine Einführung in die Verwaltungswissenschaft. Das Buch richtet sich an Studierende aller Fachrichtungen, die sich mit Problemen der öffentlichen Verwaltung befassen, sowie an alle Angehörigen von Verwaltungsberufen innerhalb und außerhalb des öffentlichen Dienstes.
Verwirklichungschancen von Berliner Stadtteilmüttern: Konjunktive Erfahrungen im Spannungsfeld von Aktivierung und Nicht-/Anerkennung
by Liv-Berit KochIn der Tradition einer rekonstruktiven Methodologie untersucht Liv-Berit Koch die Frage, welche Chancen migrantische Frauen im Rahmen ihrer Teilnahme am Stadtteilmütter-Projekt in Berlin verwirklichen. Als Kernthema der in Einzelinterviews und einer Gruppendiskussion befragten Frauen arbeitet die Autorin den Wunsch heraus, Zugänge zu Ressourcen des sozialen und gesellschaftlichen Lebens zu erweitern – und zwar primär für die Familie, für die Gesellschaft oder für sich selbst. Zum Zeitpunkt des Projektausstiegs orientieren sich die Stadtteilmütter jedoch primär am Zugang zum regulären Arbeitsmarkt, welcher in Diskrepanz zu den institutionalisierten resp. organisatorischen Ablaufmustern des Projekts steht, aus denen reguläre und dauerhafte Beschäftigungsverhältnisse ausgeschlossen sind. Damit werden Dilemmata hervorgerufen, deren Bearbeitung nicht von den Stadtteilmüttern selbst geleistet werden kann, sondern grundlegender Veränderungen von gesellschaftlichen Anerkennungsstrukturen bedarf.
Verwirrung im Alter: Demenzkarrieren soziologisch betrachtet (Sozialwissenschaftliche Gerontologie)
by Ursula von Wedel-Parlow Holger Fitzner Hans Georg NehenDie Autoren zeichnen Krankheitsverläufe auf, in denen Institutionen, Familien und alte Menschen versuchen, mit Demenz umzugehen. Über dreihundert alte demenziell erkrankte Menschen aus einer klinischen Einrichtung wurden über Jahre mit wiederholten Befragungen begleitet und ihre sich verändernden Lebenssituationen untersucht.
Very Brief Cognitive Behavioural Coaching (Coaching Psychology)
by Windy DrydenIn Very Brief Cognitive Behavioural Coaching Windy Dryden presents VBCBC: a unique approach to coaching from a cognitive behavioural perspective which takes place over the course of one to three sessions. The approach is designed to help coachees identify at least one major objective, discuss and select ways to achieve it and, if necessary, deal with obstacles that they experience in pursuing it. The book presents the basic assumptions of the Very Brief Cognitive Behavioural Coaching (VBCBC) approach, how it can be understood from the perspective of working alliance theory and recommendations concerning when it can be used and when not. Dryden begins by defining coaching and explaining the aims of VBCBC, before examining the input factors which can increase its effectiveness and concluding with a seven-stage process view. The book also includes a transcript of a real VBCBC session, with commentary. Written clearly and accessibly, this will be essential reading for coaches of all backgrounds interested in brief approaches, including those in training, coaching psychologists and coach supervisors.
Very Brief Cognitive Behavioural Coaching (Coaching Psychology)
by Windy DrydenIn Very Brief Cognitive Behavioural Coaching Windy Dryden presents VBCBC: a unique approach to coaching from a cognitive behavioural perspective which takes place over the course of one to three sessions. The approach is designed to help coachees identify at least one major objective, discuss and select ways to achieve it and, if necessary, deal with obstacles that they experience in pursuing it. The book presents the basic assumptions of the Very Brief Cognitive Behavioural Coaching (VBCBC) approach, how it can be understood from the perspective of working alliance theory and recommendations concerning when it can be used and when not. Dryden begins by defining coaching and explaining the aims of VBCBC, before examining the input factors which can increase its effectiveness and concluding with a seven-stage process view. The book also includes a transcript of a real VBCBC session, with commentary. Written clearly and accessibly, this will be essential reading for coaches of all backgrounds interested in brief approaches, including those in training, coaching psychologists and coach supervisors.
A Very Curious Christmas: Festive fun and seasonal science from around the world
by Maddie MoateDid you know that reindeer knees make a snapping sound? Or that astronauts aren’t allowed to eat Brussel sprouts? Or that the world’s biggest gingerbread house was about the size of a tennis court?Join Maddie Moate as she uncovers the most incredible facts about the festive season – from upside-down Christmas trees to presents delivered by a goat!You'll explore winter science – including how fairy lights work, why holly leaves are spiky and where snowflakes come from. And you'll discover how different people around the world celebrate the Christmas period, and the fascinating history behind festive traditions.Plus, every chapter includes seasonal activities and craft ideas to get you in the holiday spirit, from recyclable decorations to a magical recipe for Santa’s milk and even a mini ice-rink!This curious collection of festive facts and activities will keep children aged 6+ and their families entertained through the dark winter months, and is perfect for fans of Maddie’s Do You Know?
Very Important People: Status and Beauty in the Global Party Circuit
by Ashley MearsA sociologist and former fashion model takes readers inside the elite global party circuit of "models and bottles" to reveal how beautiful young women are used to boost the status of menMillion-dollar birthday parties, megayachts on the French Riviera, and $40,000 bottles of champagne. In today's New Gilded Age, the world's moneyed classes have taken conspicuous consumption to new extremes. In Very Important People, sociologist, author, and former fashion model Ashley Mears takes readers inside the exclusive global nightclub and party circuit—from New York City and the Hamptons to Miami and Saint-Tropez—to reveal the intricate economy of beauty, status, and money that lies behind these spectacular displays of wealth and leisure.Mears spent eighteen months in this world of "models and bottles" to write this captivating, sometimes funny, sometimes heartbreaking narrative. She describes how clubs and restaurants pay promoters to recruit beautiful young women to their venues in order to attract men and get them to spend huge sums in the ritual of bottle service. These "girls" enhance the status of the men and enrich club owners, exchanging their bodily capital for as little as free drinks and a chance to party with men who are rich or aspire to be. Though they are priceless assets in the party circuit, these women are regarded as worthless as long-term relationship prospects, and their bodies are constantly assessed against men's money.A story of extreme gender inequality in a seductive world, Very Important People unveils troubling realities behind moneyed leisure in an age of record economic disparity.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations
by Chris GreyConceived by Chris Grey and written to get you thinking, the “Very Short, Fairly Interesting and Reasonably Cheap” series offers an informal, conversational, accessible yet sophisticated and critical overview of what you find in conventional textbooks. The Third Edition of Studying Organizations has been updated in light of the continuing financial and economic crisis. It shows how this grew out of a thirty year experiment in 'new capitalism' and links this to changes in the world of work organizations in terms of growing insecurity, inequality and to shifts in the status of management. Suitable for students of organizational studies and management, professionals working in organizations and anyone curious about the workings of organizations. Visit Chris Grey's accompanying blog and read his comments on current news stories and how they relate to themes in the book.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations (Very Short, Fairly Interesting & Cheap Books)
by Chris Grey′Indispensable and subversive′ - Simon Caulkin, The Observer ′A highly entertaining polemic.... This slim volume more than lives up to its title′ - Stefan Stern, Financial Times Conceived by Chris Grey and written to get you thinking, the ′Very Short, Fairly Interesting and Reasonably Cheap’ series offers informal, conversational and critical overviews of popular areas of study. Updated throughout with examples from the biggest global news events, including the Trump presidency, cost-cutting at Boeing, working conditions at Sports Direct and the fallout of the Covid-19 pandemic, the fifth edition explores contemporary developments in organizations. This book is ideal for students of organizational studies, management professionals and anyone curious about the workings of organizations. Chris Grey is Emeritus Professor of Organization Studies at the School of Business and Management at Royal Holloway, University of London, UK.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations (Very Short, Fairly Interesting & Cheap Books)
by Chris Grey′Indispensable and subversive′ - Simon Caulkin, The Observer ′A highly entertaining polemic.... This slim volume more than lives up to its title′ - Stefan Stern, Financial Times Conceived by Chris Grey and written to get you thinking, the ′Very Short, Fairly Interesting and Reasonably Cheap’ series offers informal, conversational and critical overviews of popular areas of study. Updated throughout with examples from the biggest global news events, including the Trump presidency, cost-cutting at Boeing, working conditions at Sports Direct and the fallout of the Covid-19 pandemic, the fifth edition explores contemporary developments in organizations. This book is ideal for students of organizational studies, management professionals and anyone curious about the workings of organizations. Chris Grey is Emeritus Professor of Organization Studies at the School of Business and Management at Royal Holloway, University of London, UK.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations (Very Short, Fairly Interesting & Cheap Books)
by Chris Grey′Indispensable and subversive′ - Simon Caulkin, The Observer ′A highly entertaining polemic.... This slim volume more than lives up to its title′ - Stefan Stern, Financial Times Conceived by Chris Grey and written to get you thinking, the ′Very Short, Fairly Interesting and Reasonably Cheap’ series offers informal, conversational and critical overviews of popular areas of study. Updated throughout with examples from the biggest global news events, including the Trump presidency, cost-cutting at Boeing, working conditions at Sports Direct and the fallout of the Covid-19 pandemic, the fifth edition explores contemporary developments in organizations. This book is ideal for students of organizational studies, management professionals and anyone curious about the workings of organizations. Chris Grey is Emeritus Professor of Organization Studies at the School of Business and Management at Royal Holloway, University of London, UK.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations (4th edition)
by Chris Grey'Conceived by Chris Grey and written to get you thinking, the “Very Short, Fairly Interesting and Reasonably Cheap” series offers an informal, conversational, accessible yet sophisticated and critical overview of what you find in conventional textbooks. The Third Edition of Studying Organizations has been updated in light of the continuing financial and economic crisis. It shows how this grew out of a thirty year experiment in 'new capitalism' and links this to changes in the world of work organizations in terms of growing insecurity, inequality and to shifts in the status of management. Suitable for students of organizational studies and management, professionals working in organizations and anyone curious about the workings of organizations. Visit Chris Grey's accompanying blog and read his comments on current news stories and how they relate to themes in the book.
A Very Short, Fairly Interesting and Reasonably Cheap Book About Studying Organizations (PDF)
by Chris GreyConceived by Chris Grey and written to get you thinking, the “Very Short, Fairly Interesting and Reasonably Cheap” series offers an informal, conversational, accessible yet sophisticated and critical overview of what you find in conventional textbooks. The Third Edition of Studying Organizations has been updated in light of the continuing financial and economic crisis. It shows how this grew out of a thirty year experiment in 'new capitalism' and links this to changes in the world of work organizations in terms of growing insecurity, inequality and to shifts in the status of management. Suitable for students of organizational studies and management, professionals working in organizations and anyone curious about the workings of organizations. Visit Chris Grey's accompanying blog and read his comments on current news stories and how they relate to themes in the book.
Veterans' Journeys Home: Life After Afghanistan and Iraq
by Lori HolyfieldVeterans' Journeys Home is a vivid portrayal of military life and its aftermath for US troops who have served in Iraq and Afghanistan. Highlighting the challenges US veterans face in today's changing military culture, the book depicts the haunting and visceral memories of returning soldiers, conversations with mental health providers, and offers an alternative approach to healing the emotional wounds of war. For anyone seeking a deeper understanding of the human costs of recent wars this book is invaluable. It combines a moving narrative with a penetrating analysis of the welfare and post-conflict treatment of veterans.
Veterans' Journeys Home: Life After Afghanistan and Iraq
by Lori HolyfieldVeterans' Journeys Home is a vivid portrayal of military life and its aftermath for US troops who have served in Iraq and Afghanistan. Highlighting the challenges US veterans face in today's changing military culture, the book depicts the haunting and visceral memories of returning soldiers, conversations with mental health providers, and offers an alternative approach to healing the emotional wounds of war. For anyone seeking a deeper understanding of the human costs of recent wars this book is invaluable. It combines a moving narrative with a penetrating analysis of the welfare and post-conflict treatment of veterans.
Viability and Sustainability of Small-Scale Fisheries in Latin America and The Caribbean (MARE Publication Series #19)
by Silvia Salas María José Barragán-Paladines Ratana ChuenpagdeeOne of the main goals in fisheries governance is to promote viability and sustainability in small-scale fishing communities. This is not an easy task given external and internal pressure, including environmental change and competition with other economic sectors searching for development in the coastal region. A comprehensive understanding of small-scale fisheries in their own context, and from a regional perspective, is an important step in supporting the implementation of the Voluntary Guidelines on Securing Sustainable Small-Scale Fisheries (SSF Guidelines). This book contributes to the global effort by offering knowledge, insights and lessons about small-scale fisheries in Latin America and the Caribbean. The 20 case studies included in the book make explicit the various dimensions that are intrinsic to small-scale fisheries in the region, and identify conditions and situations that affect the wellbeing of fishing communities. The book offers insights regarding the challenges faced by small-scale fisheries in the region, and, aligning with the objectives of the SSF Guidelines, provides lessons and experiences about how to make small-scale fishing communities viable while maintaining sustainable fisheries. This important book illustrates the complexity, diversity, and dynamics of small-scale fisheries in the Latin American and Caribbean region and presents experiences, tools, and approaches to lead towards sustainable and viable fisheries. The reader will gain a new understanding on the range of actions, approaches, and information needed for their successful management. John F. Caddy, International Fisheries ExpertThis book, prepared by the Too Big To Ignore partnership, constitutes a very valuable resource for policy makers, fisheries scientists, non-governmental organizations, civil society organizations, and fishing communities interested in putting in place sound management strategies, research, and actions to contribute to the sustainability of small-scale fisheries and food security in Latin America and the Caribbean region. Juan Carlos Seijo, Professor of Fisheries Bioeconomics at Marist University of Merida
The Viability of Organizations Vol. 1: Decoding the "DNA" of Organizations
by Wolfgang LasslToday’s complexity, speed, and need for adaptation are putting organizations under stress. Understanding how organizations function and truly come alive has become a critical competency. And yet, organizations still seem to lack a solid understanding of what constitutes meaningful, viable, and effective organizational structures. Using the Viable System Model (VSM) as a framework, this three-volume compendium volume offers readers a new and comprehensive perspective on organizations and how they function beyond the organizational chart. Moreover, it equips readers with a rigorous methodology for analyzing organizations and addressing deep-seated organizational dysfunctions, while also showing them how to redesign their structures and develop better and more tailor-made solutions. This first volume introduces readers to the VSM and its main components. Readers are taken on a journey, allowing them to rediscover all-too-familiar aspects in the life of their organization and to become aware of the critical success factors for its smooth functioning and long-term viability. In turn, volumes 2 and 3 provide an in-depth introduction to diagnosing and designing organizations with the help of the VSM. For academics, this compendium rediscovers a theoretical perspective that can help them understand macro-structural issues; at the same time, for VSM experts and researchers alike, it resolves many open aspects in the VSM framework.
The Viability of Organizations Vol. 2: Diagnosing and Governing Organizations
by Wolfgang LasslOrganizations are complex social systems, and dysfunctionalities can settle in very quickly and almost unnoticed, costing valuable time and resources. In a highly volatile and complex world where mistakes are virtually unforgivable, the ability to rapidly and accurately diagnose dysfunctionalities, and familiarity with the right governance and leadership principles, have thus become vital for organizations’ success.This volume, the second in a set of three, introduces readers to the Viable System Model (VSM)-based diagnosis and governance of organizations. Readers will be familiarized with a broad range of dysfunctional patterns that can impede an organization’s viability, while also deepening their understanding of organizational viability gained in Volume 1. This volume examines in detail the highly dynamic nature of organizations, the multiple equilibrium systems that need to be kept in mind, and the intricate nature of leadership in organizations. It addresses fundamental organizational and managerial issues/topics such as the functioning of hierarchies, the “right” degree of centralization, the various challenges throughout an organization’s lifecycle, and the vital role of conflicts for organizational health.The insights derived from the VSM in this volume will provide readers with a comprehensive, nuanced, and sound conceptual foundation for questions concerning the diagnosis and governance of organizations, the tasks, challenges and principles of leadership, and the implementation of strategies in organizations.
The Viability of Organizations Vol. 3: Designing and Changing Organizations
by Wolfgang LasslThe design process for organizational structures sometimes resembles a random walk, especially when it is embedded in an arena of competing personal interests and power games. Many organizations still lack clear guidance and are therefore seeking a rigorous, nuanced, and impartial methodology for the design and development of their organizational structures, processes and behavioral repertoire. The Viable System Model (VSM) can help: by identifying the essential design principles and parameters that need to be considered, and which can be used to enhance an organization’s effectiveness, adaptability, cohesion and overall viability.This book, the third volume in a set of three, connects the VSM to the world of the standard organizational chart. It offers readers a new perspective on corporate functions and their contributions to the organization as a whole. Further, it shows them how the VSM can be used to develop viable organizational structures, following a detailed step-by-step approach. Lastly, it explains the vital processes, behaviors, and attitudes that need to be developed in order to make organizations truly viable.Readers will find solutions to, and guidelines on, many critical organizational design issues, e.g. designing job profiles; correctly mapping synergistically (“centrally”) operating units in the organizational chart; outsourcing processes; and handling matrix situations; as well as designing and implementing organizational change processes.