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Management and Technology in Knowledge, Service, Tourism & Hospitality

Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and stude

Management by Mathematics: Erfahrungen und Erfolge von Executives und Politikern

Sollte eine Führungskraft am besten Management studiert haben? Oder Jura? Oder gleich Mathematik? Der Unternehmensberatungschef Ulrich Hirsch und der IBM-Cheftechnologe Gunter Dueck haben Mathematiker aus dem Top-Management und der Politik zu Wort gebeten. Diese berichten hier Persönliches und reflektieren, was sie selbst als Mathematiker in Führungspositionen besonders sein lässt. Für viele vielleicht verwunderlich: Es hat etwas mit einer mehr intuitiven Denkweise zu tun! Es geht in diesem Buch also nicht um die heute allgegenwärtige technische Mathematik der Zahlen, sondern um Formeln des Erfolgs im wirklichen Leben: Mathematisches Managementdenken und -handeln sollte einen Platz in jedem Top-Management-Team haben. Warum, das zeigt "Management by Mathematics" auf sehr anschauliche, inspirierende und mitunter amüsante Weise.

Management by Measurement: Designing Key Indicators and Performance Measurement Systems

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability. It focuses on the designing of a Performance Measurement System (PMS).

Management by Menu

Management by Menu, Fourth Edition presents the menu as the central influence on all foodservice functions. This unique approach clearly outlines both the big picture behind a well-run foodservice operation, and the practical details of costing, planning, analyzing, purchasing and production, beverage management, promotion, and service. Both students and working managers will come away from this book able to clearly develop a menu and effectively use it as a management tool. Thoroughly updated with the latest changes affecting the industry, this Fourth Edition has also been revised to give readers a more hands-on learning experience. Sample menus, mini-case studies, self-test review questions, and other new features lead to greater interactivity and engagement with the material. Coverage of new, helpful technologies is now integrated throughout the book.

Management by Process

Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.

Management by Process

Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.

Management, Control and Evolution of IP Networks (Iste Ser.)

Internet Protocol (IP) networks have, for a number of years, provided the basis for modern communication channels. However, the control and management of these networks needs to be extended so that the required Quality of Service can be achieved. Information about new generations of IP networks is given, covering the future of pervasive networks (that is, networks that arealways present), Wi-Fi, the control of mobility and improved Quality of Service, sensor networks, inter-vehicle communication and optical networks.

Management, Control and Evolution of IP Networks

Internet Protocol (IP) networks have, for a number of years, provided the basis for modern communication channels. However, the control and management of these networks needs to be extended so that the required Quality of Service can be achieved. Information about new generations of IP networks is given, covering the future of pervasive networks (that is, networks that arealways present), Wi-Fi, the control of mobility and improved Quality of Service, sensor networks, inter-vehicle communication and optical networks.

Management der Bürokommunikation: Strategische und konzeptionelle Gestaltung von Bürokommunikationssystemen

Management der Informationssicherheit: Kontrolle und Optimierung (Studienbücher Informatik)

Dieses Lehrbuch bietet Grundlagenwissen zum Thema Informationssicherheit sowie Informationssicherheitsmanagement. Neben der Erklärung aktueller und relevanter Grundbegriffe bietet es Definitionen und skizziert methodische und rechtliche Rahmen. Die optimale praktische Gestaltung des Informationssicherheitsmanagements wird unter Berücksichtigung zweier gängiger Standards zur Informationssicherheit, des Grundschutzhandbuches und ISO 27001, dargelegt. Damit gibtdie Autorin konkrete Antworten auf Fragen der Risikobewertung und Gefahrenanalyse, derSicherheits- und Datenschutzkontrollen sowie zum Incident Management und dem Security Audit und -Monitoring. Darüber hinaus werden auch Aspekte der Cyber- und Computerkriminalität, derIT-Forensik und des Security Intelligence betrachtet. Damit ist das Buch für alle interessant, die ihren Fokus auf die Prävention von Sicherheitsvorfällen, aber auch auf deren Detektion und die angemessene Reaktion legen.

Management der Software-Entwicklung: Projektkompass für die Erstellung von leistungsfähigen IT-Systemen (XZielorientiertes Software-Development #5)

Der Klassiker in 5. Auflage: Bewährtes Wissen für die SW-Entwicklung, Durchführung und Leitung von IT-Projekten. Der besondere Vorteil ist die Darstellung anhand eines vollständigen und durchgängigen Modells, beispielhaft für alle SW-Projekte. Der praxiserprobte Prozess beginnt mit der Ermittlung von Verbesserungspotentialen für Geschäftsprozesse und erklärt die einzelnen Schritte auf dem Weg zu einer modernen IT-Lösung, die diese Prozesse optimal unterstützt. Der prozessorientierten Anforderungsanalyse folgt ein objektorientiertes Design auf Basis von Komponenten. Eine an Entscheidungspunkten orientierte Phaseneinteilung unterstützt ebenso die effektive Projektgestaltung wie die detailliert dargestellten Support- und Führungsprozesse. Mit Online-Service für den Leser und Nutzer.

Management der Software-Wartung (Leitfäden und Monographien der Informatik)

Vergleicht man die Erstellung, Nutzung und Wartung einer Maschine mit denselben Aktivitäten für Software, so bestehen in vielen Punkten Gemeinsamkeiten und in einigen Punkten Unterschiede. So dürfen im Gegensatz zur Maschinenwartung bei der SW-Wartung i.d.R. keine Ausfallzeiten entstehen. Während Wartung im industriellen Bereich eine Erhaltung des Leistungsvermögens von Maschinen bedeutet, kann SW-Wartung unterschiedliche Motive haben (vgl. hierzu Abschn. 3.2). Die Publikationen, die sich mit methodischen, organisatorischen und technischen Aspekten der Software befassen, beschränken sich meistens auf den Entwicklungsbereich (vgl. Abschn. 3.2). Untersucht man jedoch die während der Systemlebensdauer entstehenden Aufwendungen für Software-Entwicklung, -Nutzung und -Wartung, dann entfällt der geringste Teil dieses Aufwands auf die eigentliche Entwicklung (vgl. Abschn. 2.3). Der größte Teil des Aufwandes bei einem Software-System entsteht nach dessen Einführung. In diesem Werk werden folgende, dem Aspekt des eigentlichen Aufwandschwergewichts entsprechenden Themen problematisiert und Lösungsansätze für ein Management der SW-Wartung aufgezeigt: 8 Abschnitt 2.1 Wie wird heute Software entwickelt? Abschnitt 2.2 Wie effizient ist eine standardisierte Systementwicklung? Abschnitte 2.3 - 2.5 Welche Probleme resultieren aus der heutigen Entwicklungssituation? Kapitel 3 Welche Konsequenzen haben die aufgezeigten Probleme für die Wartung? Kapitel 4 Mit welcher organisatorischen Infrastruktur sollte sinnvoll Wartung betrieben werden? Kapitel 5 Wie sollte Wartung methodisch und werkzeugtechnisch vorgenommen werden und welche Konsequenzen ergeben sich für ein Wartungsmodell? 9 Kapitel 6 Wie kann die Einhaltung I Nutzung des Wartungskonzepts (organisatorisch, methodisch und toolunterstützt) gesichert bzw.

Management Dilemmas: The Theory of Constraints Approach to Problem Identification and Solutions (The CRC Press Series on Constraints Management)

An incredible ability awaits managers who practice Theory of Constraints (TOC) techniques: they can take a problem, look beyond the less important details, and directly identify the source of trouble. They've been known to promptly resolve perplexing matters - while the uninformed remain stuck.So many more managers could gain the benefit of TOC thi

Management Dilemmas: The Theory of Constraints Approach to Problem Identification and Solutions (The CRC Press Series on Constraints Management)

An incredible ability awaits managers who practice Theory of Constraints (TOC) techniques: they can take a problem, look beyond the less important details, and directly identify the source of trouble. They've been known to promptly resolve perplexing matters - while the uninformed remain stuck.So many more managers could gain the benefit of TOC thi

Management Enabling the Future Internet for Changing Business and New Computing Services: 12th Asia-Pacific Network Operations and Management Symposium, APNOMS 2009 Jeju, South Korea, September 23-25, 2009 Proceedings (Lecture Notes in Computer Science #5787)

We are delighted to present the proceedings of the 12th Asia-Paci?c Network Operations and Management Symposium (APNOMS 2009), which was held in Jeju, Korea, during September 23–25, 2009. Recently, various convergences in wired and wireless networks, and conv- gence of telecommunications and broadcastings, are taking place for ubiquitous multimedia service provisioning. For example, broadband IP/MPLS wired n- works are actively converged with IEEE 802.11e wireless LAN, IEEE 802.16 Wireless MAN, 3G/4G wireless cellular networks, and direct multimedia bro- cast (DMB) networks. For e?cient support of service provisioning for ubiq- tous multimedia services on the broadband convergencenetworks, well-designed and implemented network operations and management functions with Q- guaranteed tra?c engineering are essential. The converged network will open the way for a new world with emerging new businesses and computing services. The Organizing Committee (OC) selected “Management Enabling the Future Internet for Changing Business and New Computing Services” as the timely theme of APNOMS 2009. Contributions from academia, industry and research institutions met these challengeswith173papersubmissions,fromwhich41high-qualitypapers(23.7% of the submissions) were selected for technical sessions as full papers, and 32 papers were selected as short papers. In addition, we had nine papers in - novation sessions for on-going research. Diverse topics were covered, including Tra?c Trace Engineering, Con?guration and Fault Management, Management of IP-Based Networks, Autonomous and Distributed Control, Sensor Network and P2P Management, Converged Networks and Tra?c Engineering, SLA and QoS Management, Active and Security Management, Wireless and Mobile N- work Management, and Security Management.

Management Engineering in Emerging Economies (Management and Industrial Engineering)

This book explores various technical domains, including industrial engineering, computer sciences, process engineering, and system engineering, seamlessly integrated with management theories. It explores how this fusion of knowledge can drive improvements, transformations, and the design of new processes, products, or organizational structures, ultimately generating significant value for both society and the market. The book introduces the concept of management engineering and delves into its implementation process, including the development of new methodologies or frameworks designed to solve complex problems effectively. It provides a comprehensive perspective on the evolution of management engineering, presenting the most relevant strategies for assimilating this approach to generate value, especially in the context of emerging economies.

Management Essentials for Civil Engineers: A Practical Guide to Business, Communication, Ethics, and Risk

The Civil Engineer’s Guide to Effective Project Management A project’s success requires more than technical calculations and engineered designs. As this book details, effective management in civil engineering involves aligning operations with the broader context of stakeholder objectives. Management Essentials for Civil Engineers is a comprehensive resource designed to help civil engineers enhance their project management and business development skills. This text integrates engineering acumen with management principles, offering insights on business, communication, ethics, and risk analysis. Topics included in this book: Project Management Principles specifically tailored for civil engineers with content relevant to infrastructure and real estate projects. Leadership and Power Dynamics to understand and leverage various forms of power that support team objectives. Risk Management concepts to develop skills in anticipating, assessing, and responding effectively to project threats and opportunities. Contract Law and Liability covering the complexities of contractual frameworks, project delivery methods, and broader legal aspects. Effective Communication strategies to enhance interactions with diverse clients, project team members, and external stakeholders. Value Creation principles that consider cost management while ensuring meaningful value in the project deliverables. Systems Perspective viewing projects as integral components of broader operational frameworks, including program and portfolio management. Supplementing the content of each chapter is a narrative that threads through the core topics of this book, providing tangible context to theoretical constructs. This narrative approach facilitates the application of project management principles. Authored by three professionals with backgrounds in engineering, law, and business, this book combines insightful experiences with practical recommendations. The interdisciplinary approach underscores the book’s comprehensive nature, providing core frameworks directly applicable to real-world projects.

Management Essentials for Civil Engineers: A Practical Guide to Business, Communication, Ethics, and Risk

The Civil Engineer’s Guide to Effective Project Management A project’s success requires more than technical calculations and engineered designs. As this book details, effective management in civil engineering involves aligning operations with the broader context of stakeholder objectives. Management Essentials for Civil Engineers is a comprehensive resource designed to help civil engineers enhance their project management and business development skills. This text integrates engineering acumen with management principles, offering insights on business, communication, ethics, and risk analysis. Topics included in this book: Project Management Principles specifically tailored for civil engineers with content relevant to infrastructure and real estate projects. Leadership and Power Dynamics to understand and leverage various forms of power that support team objectives. Risk Management concepts to develop skills in anticipating, assessing, and responding effectively to project threats and opportunities. Contract Law and Liability covering the complexities of contractual frameworks, project delivery methods, and broader legal aspects. Effective Communication strategies to enhance interactions with diverse clients, project team members, and external stakeholders. Value Creation principles that consider cost management while ensuring meaningful value in the project deliverables. Systems Perspective viewing projects as integral components of broader operational frameworks, including program and portfolio management. Supplementing the content of each chapter is a narrative that threads through the core topics of this book, providing tangible context to theoretical constructs. This narrative approach facilitates the application of project management principles. Authored by three professionals with backgrounds in engineering, law, and business, this book combines insightful experiences with practical recommendations. The interdisciplinary approach underscores the book’s comprehensive nature, providing core frameworks directly applicable to real-world projects.

Management for Digital Transformation (Management and Industrial Engineering)

This book is a comprehensive resource for managers, engineers, researchers, academics, and professionals from various fields seeking to grasp the complexities and opportunities presented by digital transformation. It goes beyond the superficial understanding of digitalization, delving into the intricacies of this transformative process and its profound impact on organizations. By exploring the latest developments and insights from around the world, readers will gain a deep understanding of how digital transformation influences not only technological aspects but also human resources, processes, relationships, and information management. With a critical lens, this book addresses the challenges and changes that arise in the context of digital transformation, empowering readers to effectively lead and manage these processes. From examining the role of technology transfer to discussing talent management, consumer vulnerabilities, generative AIs, and the evolving landscape of e-commerce and internet use, this book provides a rich tapestry of knowledge and practical recommendations. It also highlights the significance of collaboration, virtual teams, and intelligent tools in driving digitalization. Moreover, it explores innovative management practices and techniques for addressing mobile phone waste, utilizing scientometric, bibliometric, and visual analytic tools. Ultimately, this book equips readers with the necessary insights and strategies to navigate the digital transformation successfully and harness its potential to achieve organizational excellence in an increasingly dynamic world.

Management for the Construction Industry

Management for the Construction Industry introduces the principles of management and applies them to the construction industry. It covers the level 2 module of the CIOB's Education Framework on management and is officially sanctioned by the CIOB as the recognised text for that module. The text builds on the knowledge of basic disciplines, such as technology, economics and law, and forms the basis for more advanced studies in specialist aspects of management. The main context of the book is the construction industry but emphasis is also given throughout to transferable skills in the study of management. This book is a core text for the CIOB level 2 module on management, as well as BTEC HNC/D building studies and degree courses in building, construction management and surveying.

Management for the Construction Industry

Management for the Construction Industry introduces the principles of management and applies them to the construction industry. It covers the level 2 module of the CIOB's Education Framework on management and is officially sanctioned by the CIOB as the recognised text for that module. The text builds on the knowledge of basic disciplines, such as technology, economics and law, and forms the basis for more advanced studies in specialist aspects of management. The main context of the book is the construction industry but emphasis is also given throughout to transferable skills in the study of management. This book is a core text for the CIOB level 2 module on management, as well as BTEC HNC/D building studies and degree courses in building, construction management and surveying.

Management für Ingenieure: Technisches Management für Ingenieure in Produktion und Logistik

Das Buch führt in alle Managementbereiche ein, die an der Schnittstelle zwischen Technik und Betriebswirtschaft wichtig sind. Es ist damit sowohl als Lehrbuch für angehende Ingenieure, Wirtschaftsingenieure und technische Betriebswirte als auch als Praxisleitfaden für Ingenieure in Unternehmensführung, Betriebsleitung, Produktion und Logistik geeignet. Es deckt alle in der betrieblichen Praxis notwendigen Themen in Ergänzung zum allgemeinen Management ab. Schwerpunkte sind Projektmanagement, Qualität und Nachhaltigkeit, Produktionsmanagement und Supply Chain Management.

Management geistigen Eigentums: Die unternehmerische Gestaltung des Technologieverwertungsrechts

Das Management geistigen Eigentums spielt eine wichtige Rolle für den Unternehmenserfolg und ist deshalb als eine eigenständige unternehmerische Aufgabe zu betrachten. Aufbauend auf den Gebieten Rechtswissenschaft, Betriebswirtschaft, Managementlehre und Ingenieurswissenschaft, erfordert sie eine interdisziplinäre Herangehensweise. Die Frage der Interdisziplinarität für das Management geistigen Eigentums wird in diesem Buch erstmals behandelt. Außerdem werden rechtswissenschaftliche Aspekte in Managementmodellen konsequent berücksichtigt.

Management in the Construction Industry

Management industrieller Dienstleistungen: Handbuch Produktion und Management 8 (VDI-Buch)

Industrielle Dienstleistungen haben für produzierende Unternehmen eine enorme Relevanz: Sie tragen dazu bei, sich wirkungsvoll dem weltweiten Preisdruck durch Differenzierung zu entziehen. Dies geschieht durch das Angebot einzigartiger Leistungen, in denen Produkte und Dienstleistungen so kombiniert werden, dass die Probleme für ausgewählte Kunden umfassend und wirtschaftlich gelöst werden. Dies erfordert einen ganzheitlichen Ansatz, der dem Management sowohl zur Erklärung der Entwicklung hin zu einem Lösungsanbieter als auch der konkreten Strukturierung der damit verbundenen Aufgaben dient. In diesem Buch wird ein Ordnungsrahmen für das Management industrieller Dienstleistungen dargestellt und die für das Management relevanten Methoden und Werkzeuge werden umfassend aufgezeigt. Das Buch ist in dieser Form einzigartig auf dem Markt.