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HCI for Cybersecurity, Privacy and Trust: 6th International Conference, HCI-CPT 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29–July 4, 2024, Proceedings, Part II (Lecture Notes in Computer Science #14729)
by Abbas MoallemThis proceedings, HCI-CPT 2024, constitutes the refereed proceedings of the 6th International Conference on Cybersecurity, Privacy and Trust, held as Part of the 26th International Conference, HCI International 2024, which took place from June 29 - July 4, 2024 in Washington DC, USA. Two volumes of the HCII 2024 proceedings are dedicated to this year’s edition of the HCI-CPT Conference. The first focuses on topics related to Cyber Hygiene, User Behavior and Security Awareness, and User Privacy and Security Acceptance. The second focuses on topics related to Cybersecurity Education and Training, and Threat Assessment and Protection.
HCI in Business, Government and Organizations: 11th International Conference, HCIBGO 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part I (Lecture Notes in Computer Science #14720)
by Fiona Fui-Hoon Nah Keng Leng SiauThis two-volume set of HCIBGO 2024 constitutes the refereed proceedings of the 11h International Conference on HCI in Business, Government and Organizations, held as part of the 26th International Conference, HCI International 2024, which took place in from June 29 - July 4, 2024 in Washington DC, USA. Two volumes of the HCII 2024 proceedings are dedicated to this year’s edition of the HCIBGO conference. The first covers topics related to Digital Commerce and Marketing, Artificial Intelligence in Business, and Workplace, Well-being and Productivity. The second focuses on topics related to Teleworking and Virtual Collaboration, and Improving User Experience and Service Efficiency.
HCI in Business, Government and Organizations: 11th International Conference, HCIBGO 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part II (Lecture Notes in Computer Science #14721)
by Fiona Fui-Hoon Nah Keng Leng SiauThis two-volume set of HCIBGO 2024 constitutes the refereed proceedings of the 11h International Conference on HCI in Business, Government and Organizations, held as part of the 26th International Conference, HCI International 2024, which took place in from June 29 - July 4, 2024 in Washington DC, USA. Two volumes of the HCII 2024 proceedings are dedicated to this year’s edition of the HCIBGO conference. The first covers topics related to Digital Commerce and Marketing, Artificial Intelligence in Business, and Workplace, Well-being and Productivity. The second focuses on topics related to Teleworking and Virtual Collaboration, and Improving User Experience and Service Efficiency.
HCI in Mobility, Transport, and Automotive Systems: 6th International Conference, MobiTAS 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29–July 4, 2024, Proceedings, Part II (Lecture Notes in Computer Science #14733)
by Heidi KrömkerThis book constitutes the refereed proceedings of the 6th International Conference on HCI in Mobility, Transport, and Automotive Systems, MobiTAS 2024, held as part of the 26th HCI International Conference, HCII 2024, which took place in Washington, DC, USA, during June 29-July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings was carefully reviewed and selected from 5108 submissions. The MobiTAS 2024 proceedings were organized in the following topical sections: Part I: Driver behavior and safety; human factors in automated vehicles; Part II: Urban mobility and public transportation; user experience and inclusivity in MobiTAS.
HCI International 2024 Posters: 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part V (Communications in Computer and Information Science #2118)
by Gavriel Salvendy Margherita Antona Constantine Stephanidis Stavroula NtoaThe seven-volume set CCIS 2114-2120 contains the extended abstracts of the posters presented during the 26th International Conference on Human-Computer Interaction, HCII 2024, held in Washington, DC, USA, during June 29–July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings were carefully reviewed and selected from 5108 submissions. The posters presented in these seven volumes are organized in the following topical sections: Part I: HCI Design Theories, Methods, Tools and Case Studies; User Experience Evaluation Methods and Case Studies; Emotions in HCI; Human Robot Interaction. Part II: Inclusive Designs and Applications; Aging and Technology. Part III: eXtended Reality and the Metaverse; Interacting with Cultural Heritage, Art and Creativity. Part IV: HCI in Learning and Education; HCI in Games. Part V: HCI in Business and Marketing; HCI in Mobility and Automated Driving; HCI in Psychotherapy and Mental Health. Part VI: Interacting with the Web, Social Media and Digital Services; Interaction in the Museum; HCI in Healthcare. Part VII: AI Algorithms and Tools in HCI; Interacting with Large Language Models and Generative AI; Interacting in Intelligent Environments; HCI in Complex Industrial Environments.
HCI International 2024 Posters: 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29–July 4, 2024, Proceedings, Part IV (Communications in Computer and Information Science #2117)
by Gavriel Salvendy Margherita Antona Constantine Stephanidis Stavroula NtoaThe seven-volume set CCIS 2114-2120 contains the extended abstracts of the posters presented during the 26th International Conference on Human-Computer Interaction, HCII 2024, held in Washington, DC, USA, during June 29–July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings were carefully reviewed and selected from 5108 submissions. The posters presented in these seven volumes are organized in the following topical sections: Part I: HCI Design Theories, Methods, Tools and Case Studies; User Experience Evaluation Methods and Case Studies; Emotions in HCI; Human Robot Interaction. Part II: Inclusive Designs and Applications; Aging and Technology. Part III: eXtended Reality and the Metaverse; Interacting with Cultural Heritage, Art and Creativity. Part IV: HCI in Learning and Education; HCI in Games. Part V: HCI in Business and Marketing; HCI in Mobility and Automated Driving; HCI in Psychotherapy and Mental Health. Part VI: Interacting with the Web, Social Media and Digital Services; Interaction in the Museum; HCI in Healthcare. Part VII: AI Algorithms and Tools in HCI; Interacting with Large Language Models and Generative AI; Interacting in Intelligent Environments; HCI in Complex Industrial Environments.
HCI International 2024 Posters: 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29–July 4, 2024, Proceedings, Part I (Communications in Computer and Information Science #2114)
by Gavriel Salvendy Margherita Antona Constantine Stephanidis Stavroula NtoaThe seven-volume set CCIS 2114-2120 contains the extended abstracts of the posters presented during the 26th International Conference on Human-Computer Interaction, HCII 2024, held in Washington, DC, USA, during June 29–July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings were carefully reviewed and selected from 5108 submissions. The posters presented in these seven volumes are organized in the following topical sections: Part I: HCI Design Theories, Methods, Tools and Case Studies; User Experience Evaluation Methods and Case Studies; Emotions in HCI; Human Robot Interaction. Part II: Inclusive Designs and Applications; Aging and Technology. Part III: eXtended Reality and the Metaverse; Interacting with Cultural Heritage, Art and Creativity. Part IV: HCI in Learning and Education; HCI in Games. Part V: HCI in Business and Marketing; HCI in Mobility and Automated Driving; HCI in Psychotherapy and Mental Health. Part VI: Interacting with the Web, Social Media and Digital Services; Interaction in the Museum; HCI in Healthcare. Part VII: AI Algorithms and Tools in HCI; Interacting with Large Language Models and Generative AI; Interacting in Intelligent Environments; HCI in Complex Industrial Environments.
HCI International 2024 Posters: 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part VI (Communications in Computer and Information Science #2119)
by Gavriel Salvendy Margherita Antona Constantine Stephanidis Stavroula NtoaThe seven-volume set CCIS 2114-2120 contains the extended abstracts of the posters presented during the 26th International Conference on Human-Computer Interaction, HCII 2024, held in Washington, DC, USA, during June 29–July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings were carefully reviewed and selected from 5108 submissions. The posters presented in these seven volumes are organized in the following topical sections: Part I: HCI Design Theories, Methods, Tools and Case Studies; User Experience Evaluation Methods and Case Studies; Emotions in HCI; Human Robot Interaction. Part II: Inclusive Designs and Applications; Aging and Technology. Part III: eXtended Reality and the Metaverse; Interacting with Cultural Heritage, Art and Creativity. Part IV: HCI in Learning and Education; HCI in Games. Part V: HCI in Business and Marketing; HCI in Mobility and Automated Driving; HCI in Psychotherapy and Mental Health. Part VI: Interacting with the Web, Social Media and Digital Services; Interaction in the Museum; HCI in Healthcare. Part VII: AI Algorithms and Tools in HCI; Interacting with Large Language Models and Generative AI; Interacting in Intelligent Environments; HCI in Complex Industrial Environments.
HCI International 2024 Posters: 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part VII (Communications in Computer and Information Science #2120)
by Gavriel Salvendy Margherita Antona Constantine Stephanidis Stavroula NtoaThe seven-volume set CCIS 2114-2120 contains the extended abstracts of the posters presented during the 26th International Conference on Human-Computer Interaction, HCII 2024, held in Washington, DC, USA, during June 29–July 4, 2024. The total of 1271 papers and 309 posters included in the HCII 2024 proceedings were carefully reviewed and selected from 5108 submissions. The posters presented in these seven volumes are organized in the following topical sections: Part I: HCI Design Theories, Methods, Tools and Case Studies; User Experience Evaluation Methods and Case Studies; Emotions in HCI; Human Robot Interaction. Part II: Inclusive Designs and Applications; Aging and Technology. Part III: eXtended Reality and the Metaverse; Interacting with Cultural Heritage, Art and Creativity. Part IV: HCI in Learning and Education; HCI in Games. Part V: HCI in Business and Marketing; HCI in Mobility and Automated Driving; HCI in Psychotherapy and Mental Health. Part VI: Interacting with the Web, Social Media and Digital Services; Interaction in the Museum; HCI in Healthcare. Part VII: AI Algorithms and Tools in HCI; Interacting with Large Language Models and Generative AI; Interacting in Intelligent Environments; HCI in Complex Industrial Environments.
The Healing Power of Scent: A beginner's guide to the power of essential oils (The Healing Power of)
by Ellen RowlandIn The Healing Power of Scent, aromatherapist and author Ellen Rowland dives deep into the most mysterious and ephemeral of the five senses – scent – and explores how we can use our own unique responses to the smells we find in the world around us for spiritual and emotional healing.Starting from a place of inquisitiveness, the science of scent is unpacked in accessible terms as its healing power is revealed through its molecular makeup.The practical application of scent comes next, with a series of exercises, recipes and prompts to help the reader develop their own scent diary and understanding of the scents that mean the most to them. The recipes include blends of oils for the reader to try, with instructions for other products to add scent to a create a life filled with a healing power that makes the reader feel safe and supported.The Healing Power of Scent explores the emotional aspects of scent and its associations, and looks closely at how certain scents can actually have a physical impact on us, and how that impact can be harnessed for healing.Throughout the book, exercises to engage fully with what scent means to the reader, and how it can be used to improve everyday life are explained in an easy-to-follow way, with guidance on how to bring more helpful and healing scent into everyday life.A perfect introduction to everything you could want to know about the power of scent, the combined scientific and emotional approaches result in a truly holistic understanding of the healing power of scent, and how it can enhance your life.
The Healing Power of Sound: A beginner's guide to sound therapy (The Healing Power of)
by Janie EverettDiscover the magnificent power of sound in this beginner's guide to sound healing.In The Healing Power of Sound, sound therapist, crystal healer and energy worker Janie Everett sets out to unpack the power that comes with listening to the world – and the universe – as it vibrates through and all around us.Exploring the healing benefits of engaging with the vibrational frequencies that can soothe the soul, this introductory guide to using sound to heal the mind, body and spirit lays out in the easiest terms how to get the most from engaging more deeply with the sounds that punctuate our every waking moment.Informed by her work as a sound therapist and energy practitioner, Janie Everett explores the ways we can work with sound and activate its healing powers, all while guiding readers through meditations and exercises that encourage them to fully explore the sense that they perhaps take most for granted.Starting with a gentle introduction to the science that underpins this mystical area, throughout the book there are guided exercises and practices to help you engage with the sounds to be found all around us in everyday life. From the simplest moments of listening intently to nature, needing nothing but your ears to tune into the world, through to a deep dive into all the tools that can enhance a sound healing experience, this comprehensive beginner’s guide is packed full of information and practical sound experiences.The power of sound healing can be felt in the tiniest of vibrations made by implements found in the home or experienced in the surroundings of an organized sound bath. For those new to sound healing, all the kits you might see if you attend one is explained, leaving you feeling confident and excited to join an organized event, happy in the knowledge that you’ll know what to expect!Containing everything you need to know about to get started on a sound healing journey– from the power of quartz in a wristwatch to the resonance of the background hum of the big bang, The Healing Power of Sound will guide readers in how to harness the majesty of the universe to soothe their souls in trying times.
Healthcare Corruption: Causes, Costs, Consequences and Criminal Justice
by Graham BrooksThis book offers a broad international analysis of healthcare corruption, drawing upon criminology, sociology, psychology, law, political and behavioural economics and nudge theory. It engages with the existing key debates on how to define healthcare corruption and the measurement of it but builds on this and offers new analysis of these issues in the private healthcare sector too. Furthermore, it moves beyond the analysis of funds lost to healthcare and includes the impact and costs of healthcare corruption on victims and family members of victims and the CJS. It also uniquely considers that the healthcare sector victimizes patients and its own employees, with the healthcare sector as part of a carceral state to help highlight how different disciplines can contribute to our understanding in reducing healthcare corruption.
Healthcare Entrepreneurship and Management: A Comprehensive Guide for Biomedical Engineers and Entrepreneurs
by Arnab Chanda Shubham GuptaPost pandemic, the world is not the same place. There has been an increasing focus on healthcare and well-being, which has created a once-in-a-lifetime opportunity for healthcare innovations and startups. From adoption of a range of medical apps and telemedicine technologies to heightened public interest in smart wearables and medical devices, the demand for efficient healthcare delivery has been skyrocketing. This book aims to serve as a first-of-its-kind guide for skill development in conception to commercialisation of healthcare products and services. It covers the gamut from the study of healthcare challenges, such as understanding customer requirements, market needs, and competition, to the various steps of the healthcare product development process, such as defining value propositions and specifications, the creation of minimum viable product (MVP) to prototyping, and manufacturing. The authors also discuss key commercialisation and management strategies, including the development of a robust business plan, fund raising, intellectual property, creating barriers to entry, and launching healthcare startups. Medical product pricing, positioning, sales and distribution, and customer acquisition are also presented with real-life examples. This book serves as a key reference not only for biomedical engineers who are looking to launch their products or services in the market but also for budding entrepreneurs willing to explore opportunities in the healthcare domain. For example, engineers and managers working on the development of medical devices require knowledge of ethical guidelines, regulations, and approvals to effectively launch their products in the medtech industry. On the other hand, entrepreneurs looking to benefit from the booming healthcare industry will find this book helpful in understanding the fundamentals of medical product development and commercialisation to launch their ideas successfully.
Healthcare Entrepreneurship and Management: A Comprehensive Guide for Biomedical Engineers and Entrepreneurs
by Arnab Chanda Shubham GuptaPost pandemic, the world is not the same place. There has been an increasing focus on healthcare and well-being, which has created a once-in-a-lifetime opportunity for healthcare innovations and startups. From adoption of a range of medical apps and telemedicine technologies to heightened public interest in smart wearables and medical devices, the demand for efficient healthcare delivery has been skyrocketing. This book aims to serve as a first-of-its-kind guide for skill development in conception to commercialisation of healthcare products and services. It covers the gamut from the study of healthcare challenges, such as understanding customer requirements, market needs, and competition, to the various steps of the healthcare product development process, such as defining value propositions and specifications, the creation of minimum viable product (MVP) to prototyping, and manufacturing. The authors also discuss key commercialisation and management strategies, including the development of a robust business plan, fund raising, intellectual property, creating barriers to entry, and launching healthcare startups. Medical product pricing, positioning, sales and distribution, and customer acquisition are also presented with real-life examples. This book serves as a key reference not only for biomedical engineers who are looking to launch their products or services in the market but also for budding entrepreneurs willing to explore opportunities in the healthcare domain. For example, engineers and managers working on the development of medical devices require knowledge of ethical guidelines, regulations, and approvals to effectively launch their products in the medtech industry. On the other hand, entrepreneurs looking to benefit from the booming healthcare industry will find this book helpful in understanding the fundamentals of medical product development and commercialisation to launch their ideas successfully.
Healthcare Insights: The Voice of the Consumer, the Provider, and the Work Design Strategist (Workplace Insights)
by Sara Pazell Jo BoylanUniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title: Covers real-world cases of people subject to an imperfect healthcare system Helps people understand the practical challenges affecting healthcare service delivery Champions new strategies to help people construct health, and to consider systems that will support these approaches Represents a broad array of healthcare settings Healthcare Insights is well-suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields, including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.Chapters 8 and 14 of this book are freely available as a downloadable Open Access PDF at http://www.crcpress.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.
Healthcare Management Engineering In Action: Applying Fundamental Management Principles for Operational Decision Making in Healthcare (Business Guides on the Go)
by Alexander KolkerThe updated 2nd edition of Healthcare Management Engineering In Action in the Business Guides on the Go series provides a comprehensive exploration of healthcare management operations. Through a systematic comparison of predictive and analytic decision-making methodologies with traditional management approaches, the book employs case studies derived from real-world hospital and clinic scenarios. It addresses a spectrum of problem encompassing patient flow, capacity management, resource allocation, staffing and scheduling, statistical data analytics, and cost distribution among cooperating providers.The revised edition contains enhanced content, spotlighting key management principles vital for effective operational decision-making. The book encompasses a wide array of quantitative methods, including discrete event simulation, queuing analytic theory, linear, integer and probabilistic optimization, among others. By acting as a bridge between management engineering experts and healthcare administrators, Healthcare Management Engineering is an invaluable resource for hospital and clinic leadership, aiding them in their managerial roles. Furthermore, it serves as a comprehensive repository of introductory challenges and projects suitable for graduate-level students in healthcare management and administration.
Hearing Double: Jazz, Ontology, Auditory Culture
by Brian KaneWhen we talk about a jazz "standard" we usually mean one of the many songs that jazz musicians repeatedly play as part of their core repertoire. But unlike musical works in the tradition of so-called classical music, standards--whether plucked from the "Great American Songbook" or from recordings by other jazz musicians--are always being transformed in performance. They are rearranged and improvised upon, given new chords and altered melodies. These transformations might be small and seemingly unimportant, or they might be radical revisions. Which raises the question: across all of these various performances, what gives a standard its identity? In Hearing Double author Brian Kane answers that question by offering a new theory of musical works that can account for the unique challenges presented by standards. Building from the bottom up--from the actual practices of jazz musicians toward their philosophical implications--he gives a comprehensive theory of how a standard can undergo radical musical transformations yet remain identifiable. Through an analysis of the historical and cultural conditions under which standards came to prominence he shows how popular music from the 1930s to the 1960s was circulated and distributed and provides new insight into why the era of the standard emerged when it did. In addition, Kane addresses the aesthetic significance of standards and describes a special mode of listening that standards require. According to Kane, we effectively "hear double"--hearing an ideal song in our minds at the same time as we hear the live performance with our ears. Filled with case studies and music analysis, Hearing Double will draw the reader's attention to unheard aspects of jazz performance as well as unrecognized philosophical, social, and cultural dimensions of the jazz repertoire.
The Heart in Winter
by Kevin BarryA GUARDIAN BOOK TO LOOK OUT FOR IN 2024 A NEW STATESMAN FICTION HIGLIGHT OF 2024 AN OBSERVER FICTION TO LOOK OUT FOR IN 2024 AN IRISH TIMES FICTION TO LOOK OUT FOR IN 2024 What if we ride out tonight? What if we ride out and never once look back? October, 1891. Butte, Montana. A hard winter approaches across the Rocky Mountains. The city is rich on copper mines and rampant with vice and debauchery among a hard-living crowd of immigrant Irish workers. Here we find Tom Rourke, a young poet and balladmaker, but also a doper, a drinker and a fearsome degenerate. Just as he feels his life is heading nowhere fast, Polly Gillespie arrives in town as the new bride of the devout mine captain Long Anthony Harrington. A thunderbolt love affair takes spark between Tom and Polly and they strike out west on a stolen horse, moving through the badlands of Montana and Idaho. Briefly an idyll of wild romance perfects itself. But a posse of deranged Cornish gunsmen are soon in hot pursuit of the lovers, and closing in fast . . .
Hearts of Fire and Snow
by David Bowles Guadalupe García McCallAward-winning authors David Bowles and Guadalupe García McCall reimagine a beloved Aztec tale of star-crossed lovers with one last chance to reunite.Blanca Montes wants to make a difference in the world, to do more than her wealthy godfather and spoiled boyfriend think her capable of. So when Greg Chan shows up as a new student at her Nevada school, she is more than intrigued by this handsome, brilliant stranger. But Greg and Blanca are drawn to each other by something stronger--their fates entwined centuries ago. In his first life, Greg was Captain Popoca, and Blanca is the reincarnation of Princess Iztac, who took her own life after believing her beloved Popoca was sent to his death in battle. Greg has spent a thousand years searching for his lost love, and now the fates have given them one more chance to reunite. Will their hearts finally beat as one? This swoony contemporary fantasy is perfect for fans of These Violent Delights and This Poison Heart.
Hearts That Cut
by Kika HatzopoulouThe second heart-pounding Greek-myth-inspired romantasy from the author of Threads That Bind, perfect for fans of Alexandra Bracken’s Lore, Leigh Bardugo’s Six of Crows and Chloe Gong’s These Violent Delights.It’s been five weeks since Io, descendant of the Fates, left the city of Alante to follow the golden threads in search of the god on the other end. Her investigation takes a turn for the worse when her only lead vanishes, but not before she gathers some crucial clues.Now Io has a new mystery to solve – sibling disappearances across the Wastelands that seem to be connected to the murders in Alante. And all signs point to Nanzy, the Golden City, as the centre of the conspiracy.As Io journeys to Nanzy, she makes powerful enemies, finds allies and uncovers a horrifying plot that traces back centuries. The more she learns, the more she suspects that the future of the world rests on her shoulders. But how much of the future is Io’s choice, and how much is simply her fate…?‘Dripping with atmosphere and edged with danger, Threads That Bind weaves together a gorgeous dark tapestry of mystery, fated romance and modern myth. You won't be able to put this one down’ Alexandra Bracken, bestselling author of Lore
HEARTselling statt HARDselling: Kunden lesen und verstehen lernen
by Joern KettlerDieses Buch zeigt Ihnen den Weg auf, wie Sie ein überdurchschnittlich guter Verkäufer / eine überdurchschnittlich gute Verkäuferin werden. Der Schlüssel dazu ist, den Menschen hinter Ihrem Kunden und Ihrer Kundin zu sehen und zu verstehen. Denn Menschen kaufen bei Menschen!Der Beziehungsfaktor ist für den Erfolg von Verkaufsabschlüssen von größter Bedeutung. Dazu müssen Sie im Verkauf und im Vertrieb Menschen „lesen“ können. Sie müssen Ihr Gegenüber respektieren und ihm glaubhaft vermitteln, dass Sie als Verkäufer oder Verkäuferin wirklich vertrauenswürdig sind – kurzum: ein Herz für Ihre Kunden und Kundinnen haben. Was es dazu alles braucht und wie das im Verkaufsalltag umsetzbar ist, beschreibt Joern Kettler in diesem Buch. Er setzt sich kritisch mit dem Hardselling auseinander und zeigt, wie es anders und besser geht: mit HEARTselling. Er gibt Ihnen das notwendige Know-how, wie Sie ein von Ihren Kunden und Kundinnen (und Ihren Vorgesetzten) hochgeschätzter Verkaufsberater werden.Aus dem InhaltWarum kaufen Kunden nicht?Was wünschen sich Kunden von Verkäufern?Der erste Kontakt und der erste EindruckDie Macht der WorteVerhaltenspsychologie – vom Gehirn, über Sinneseindrücke, Mindsets, Erwartungen und VerhaltensmusterDie Sales-Signs – Kunden körpersprachlich lesenPersönlichkeitstypen – den Kunden verstehen lernenExkurs: Mehr verkaufen im Hotel- und GastgewerbeStruktur im Verkauf – von der Bedarfsanalyse über das Angebot bis zum AbschlussMit zahlreichen Praxis-Tipps und illustrierenden Fotos.
Heat Exchangers: Design and Sizing Algorithms
by Abdelhanine BenallouThe last few decades have seen huge developments in the use of concentrated solar power plants, communications technologies (mobile telephony and 5G networks), the nuclear sector with its small modular reactors and concentrated solar power stations. These developments have called for a new generation of heat exchangers. As well as presenting conventional heat exchangers (shell-and-tube and plate heat exchangers), their design techniques and calculation algorithms, Heat Exchangers introduces new-generation compact heat exchangers, including printed circuit heat exchangers, plate-fin heat exchangers, spiral heat exchangers, cross-flow tube-fin heat exchangers, phase-change micro-exchangers, spray coolers, heat pipe heat exchangers and evaporation chambers. This new generation of heat exchangers is currently undergoing a boom, with applications in on-board equipment in aircraft, locomotives, space shuttles and mobile phones, where the volume of the equipment is one of the most important design parameters.
Heat Recovery with Commercial, Institutional, and Industrial Heat Pumps
by Vasile MineaHeat Recovery with Commercial, Institutional, and Industrial Heat Pumps presents the basic concepts and thermodynamic behavior of mechanical vapor compression and recompression. It covers both ammonia water absorption and compression/resorption heat pumps.Including theoretical and practical approaches, the book features numerous solved exercises based on real thermodynamic and climatic parameters and case studies with takeaways from on-site experiences to help the reader better identify the advantages and limitations of each heat pumping technology. The book discusses future implementations of heat recovery heat pump technologies that are among the most energy-efficient and environmentally friendly techniques.This book will interest graduate students studying HVAC, thermal systems, and heat pumps. It will also benefit professionals working with heat pumps, industrial process engineers, manufacturers, and research and design personnel.
Heat Recovery with Commercial, Institutional, and Industrial Heat Pumps
by Vasile MineaHeat Recovery with Commercial, Institutional, and Industrial Heat Pumps presents the basic concepts and thermodynamic behavior of mechanical vapor compression and recompression. It covers both ammonia water absorption and compression/resorption heat pumps.Including theoretical and practical approaches, the book features numerous solved exercises based on real thermodynamic and climatic parameters and case studies with takeaways from on-site experiences to help the reader better identify the advantages and limitations of each heat pumping technology. The book discusses future implementations of heat recovery heat pump technologies that are among the most energy-efficient and environmentally friendly techniques.This book will interest graduate students studying HVAC, thermal systems, and heat pumps. It will also benefit professionals working with heat pumps, industrial process engineers, manufacturers, and research and design personnel.
Hegel, Heidegger, and the Quest for the “I”: Prolegomena to a Philosophy of the Self
by Paolo Diego BubbioThis thought-provoking study explores the philosophical resources provided by Hegel and Heidegger to grasp the nature of the “I” and combines those resources in a theoretical analysis of “I-hood” in its connection with nature and history, experience and myth.The “I” has a fleeting, almost elusive character in the philosophies of Hegel and Heidegger. Yet, both philosophers strive to make sense of what it means to be an “I”. Their respective theories, though seemingly divergent, offer remarkable insights into the nature of the “I” and its relationship to the world. Through meticulous examination, this book explores the parallel journeys of Hegel and Heidegger, tracing their respective paths towards a comprehensive conception of identity beyond the subject/object dichotomy. Moreover, this study goes beyond being an exploration of Hegel’s and Heidegger’s conceptions of the self by actively employing their insights to chart a path towards a novel understanding of “I-hood”.Hegel, Heidegger, and the Quest for the “I” will be of interest to scholars and advanced students working on Hegel, Heidegger, history of European philosophy, and contemporary theories of subjectivity and personal identity. Offering a fresh perspective on the work of these two seminal thinkers, the book contributes to the ongoing dialogue on the nature of the self and its place in the world.