- Table View
- List View
Marketing and Design in the Service Sector: Enhancing the Customer Experience
by Saloomeh Tabari Wei Chen Stella KladouMarketing and Design in the Service Sector: Enhancing the Customer Experience focuses on the new perspective of design in marketing within the service sector and how the space-scape and design-scape impacts on customer experience. The authors examine the most recent research to provide a new perspective on offline and online space in customer-oriented services, such as retail, healthcare, gyms, supermarkets, restaurants, cafes, hotels, leisure centres, airports, and banks. The importance of the environment and the product design have been discussed by many researchers in the past as part of design-scape. However, the COVID-19 pandemic brought unprecedented changes to the service industry. As a result, the product design, delivery design and setting of the sector faced a holistic change. The service sector constantly tries to provide customers with comfort, and, in the process, we witnessed many innovative ways to meet the demand, including, for instance, contactless delivery, or robots for delivery, in the healthcare industry. The travel and tourism industry also started attracting attention for significant innovations in terms of designing spaces through introducing space-scape and providing a unique stress-free experience for their customers (e.g. silent airport) to enhance experience-scape. The experiences gained from service digitalisation in a crisis also offer fruitful learning for digital innovation, transformation and service design and development. The authors provide a combination between theory and practice as well as relevant and fresh case studies that will prove invaluable to academicians and students with an interest in the Service Sector.
Nurturing Wellbeing in Academia: How to Prioritise Your Mental Health (Surviving and Thriving in Academia)
by Poppy GibsonTo thrive in academia, wellbeing must be understood and nurtured. Recent events such as the COVID-19 pandemic has left the landscape of higher education altered and uncertain, resulting in a range of important considerations which can jeopardise wellbeing and positive mental health of those working within the academic community. Written with a core understanding of wellbeing and the different challenges and stresses on our mental health, this easily digestible and accessible text encourages those in academia to reflect upon how they are functioning, both in and out of the classroom, offering a range of suggestions for smarter ways of working. A deeper discussion threads through on the balance between job satisfaction and life satisfaction, and calls educators and academics to remember why they entered academia in the first place and how to maintain these values in a way that continues to inspire and drive us. Containing ‘critical questions’, Nurturing Wellbeing in Academia provides useful, practical ideas to help maintain or to recapture a feeling of wellbeing. Topics discussed include applying for promotions, research grants, mentoring, using social media and publishing pressures. This is an ideal resource for those who may be considering transitioning into higher education, helping to prepare them for the challenges and cognitive load that academia can bring.
Marketing and Design in the Service Sector: Enhancing the Customer Experience
by SALOOMEH TABARI, WEI CHEN AND STELLA KLADOUMarketing and Design in the Service Sector: Enhancing the Customer Experience focuses on the new perspective of design in marketing within the service sector and how the space-scape and design-scape impacts on customer experience. The authors examine the most recent research to provide a new perspective on offline and online space in customer-oriented services, such as retail, healthcare, gyms, supermarkets, restaurants, cafes, hotels, leisure centres, airports, and banks. The importance of the environment and the product design have been discussed by many researchers in the past as part of design-scape. However, the COVID-19 pandemic brought unprecedented changes to the service industry. As a result, the product design, delivery design and setting of the sector faced a holistic change. The service sector constantly tries to provide customers with comfort, and, in the process, we witnessed many innovative ways to meet the demand, including, for instance, contactless delivery, or robots for delivery, in the healthcare industry. The travel and tourism industry also started attracting attention for significant innovations in terms of designing spaces through introducing space-scape and providing a unique stress-free experience for their customers (e.g. silent airport) to enhance experience-scape. The experiences gained from service digitalisation in a crisis also offer fruitful learning for digital innovation, transformation and service design and development. The authors provide a combination between theory and practice as well as relevant and fresh case studies that will prove invaluable to academicians and students with an interest in the Service Sector.
Nurturing Wellbeing in Academia: How to Prioritise Your Mental Health (Surviving and Thriving in Academia)
by Poppy GibsonTo thrive in academia, wellbeing must be understood and nurtured. Recent events such as the COVID-19 pandemic has left the landscape of higher education altered and uncertain, resulting in a range of important considerations which can jeopardise wellbeing and positive mental health of those working within the academic community. Written with a core understanding of wellbeing and the different challenges and stresses on our mental health, this easily digestible and accessible text encourages those in academia to reflect upon how they are functioning, both in and out of the classroom, offering a range of suggestions for smarter ways of working. A deeper discussion threads through on the balance between job satisfaction and life satisfaction, and calls educators and academics to remember why they entered academia in the first place and how to maintain these values in a way that continues to inspire and drive us. Containing ‘critical questions’, Nurturing Wellbeing in Academia provides useful, practical ideas to help maintain or to recapture a feeling of wellbeing. Topics discussed include applying for promotions, research grants, mentoring, using social media and publishing pressures. This is an ideal resource for those who may be considering transitioning into higher education, helping to prepare them for the challenges and cognitive load that academia can bring.
The Postcolonial Sporting Body: Contemporary Indian Investigations (Research in the Sociology of Sport #20)
by Veena Mani and Mathangi KrishnamurthyBringing together leading as well as emerging scholars involved in research on sport and body, this volume of Research in the Sociology of Sport invokes the postcolonial sporting body to understand the long history of contemporary practices of play as well as their renewed, re-charged and re-signified animation within new conditions and contexts. Responding to an ongoing critical need for decolonisation in and through academic work related to sport in postcolonial nation-states, the dual focus of the collection is to unite a dwindling and often opaque body of scholarship on post-coloniality with the robust, exciting and cutting-edge work on the body in order to illuminate the challenges of sport studies in particular contexts and geographies, as well as possibilities for the future. Rooted in the belief that scholarship discussing postcolonial sporting bodies has a central role in the shaping of future policies and practices, The Postcolonial Sporting Body occupies the meeting point between post-coloniality, sport and body to consider the future not only of sport, but of global politics and identity in a world striving towards greater equity and decolonisation.
The Postcolonial Sporting Body: Contemporary Indian Investigations (Research in the Sociology of Sport #20)
by Veena Mani Mathangi KrishnamurthyBringing together leading as well as emerging scholars involved in research on sport and body, this volume of Research in the Sociology of Sport invokes the postcolonial sporting body to understand the long history of contemporary practices of play as well as their renewed, re-charged and re-signified animation within new conditions and contexts. Responding to an ongoing critical need for decolonisation in and through academic work related to sport in postcolonial nation-states, the dual focus of the collection is to unite a dwindling and often opaque body of scholarship on post-coloniality with the robust, exciting and cutting-edge work on the body in order to illuminate the challenges of sport studies in particular contexts and geographies, as well as possibilities for the future. Rooted in the belief that scholarship discussing postcolonial sporting bodies has a central role in the shaping of future policies and practices, The Postcolonial Sporting Body occupies the meeting point between post-coloniality, sport and body to consider the future not only of sport, but of global politics and identity in a world striving towards greater equity and decolonisation.
Routledge Handbook of Critical African Heritage Studies
by Ashton Sinamai John D. Giblin Shadreck Chirikure Ishanlosen OdiauaThis handbook is a foundational reference point for critical heritage research about Africa and its diaspora.Foregrounding the diversity of knowledge systems needed to examine heritage issues in such a diverse continent, the contributors to this volume: argue for an understanding heritage that is at once both natural and cultural, tangible and intangible, political and dissonant, going beyond the physical and objective to include subjective narratives, performances, rituals, memories and emotions examine the pre-coloniality, coloniality, post-coloniality, and decoloniality of current African heritage discourses and their consequences analyse how heritage legislation derived from colonial law is compatible or otherwise with how heritage is perceived, identified and remembered in African communities discuss questions of repatriation, restitution and reparations in relation to the return of artefacts from Western countries illuminate the importance of ‘difficult heritage’ within Africa and its diaspora consider the role of heritage for development in Africa Making a crucial contribution to our understanding of African conceptions and practices of heritage, this book is an important read for scholars of African Studies, heritage and museum studies, archaeology, anthropology and history.
Extending Virtual Worlds: Advanced Design for Virtual Environments
by Ann Latham CudworthWritten as the successor to Virtual World Design: Creating Immersive Virtual Environments, this book carries the ideas brought forward in its predecessor to new levels of virtual world design exploration and experimentation. Written by an Emmy award-winning designer with 22 years of experience creating virtual environments for television and online communities, Extending Virtual Worlds: Advanced Design for Virtual Environments explores advanced topics such as multi-regional design, game-based sims, and narrative structure for environments.The book provides bedrock knowledge and practical examples of how to leverage design concepts within the intertwined structures of physics engines, level of detail (LOD) systems, and advanced material editors. It also shows designers new ways to influence the experience of virtual world visitors through immersive narrative and storytelling. With over 150 illustrations and 10 step-by-step projects that include the necessary 3D models and modular components, it delivers hours of stimulating creative challenges for people working in public virtual worlds or on private grids.By using this book, novices and advanced users will deepen their understanding of game design and how it can be applied to creating game-based virtual environments. It also serves as a foundational text for class work in distance learning, simulation, and other learning technologies that use virtual environments.
Animal Suffering and Public Relations: The Ethics of Persuasion in the Animal-Industrial Complex (Routledge New Directions in PR & Communication Research)
by Núria AlmironAnimal Suffering and Public Relations conducts an ethical assessment of public relations, mainly persuasive communication and lobbying, as deployed by some of the main businesses involved in the animal-industrial complex—the industries participating in the systematic and institutionalised exploitation of animals.Society has been experiencing a growing ethical concern regarding humans’ (ab)use of other animals. This is a trend first promoted by the development of animal ethics—which claims any sentient being, because of sentience, deserves moral consideration—and more recently by other approaches from the social sciences, including critical animal studies. In this volume, we aim to start an entirely unaddressed discussion within the field of public relations: The need to problematise the ethics of persuasion when nonhuman animal suffering is involved, particularly the impact of persuasion and lobbying on compassion towards other animals in the cases of food, experimentation, entertainment, and environmental management. This book provides an interdisciplinary, theoretical discussion illustrated with international case studies from experts in strategic communication, public relations, lobbying and advocacy, animal ethics, philosophy of law, political philosophy, and social psychology.This unique book merges the fields of critical public relations, animal ethics, and critical animal studies and will be of direct appeal to a wide range of researchers, academics, and doctoral students across related fields.
The Guide to Entrepreneurship: How to Create Wealth for Your Company and Stakeholders
by Michael Szycher Ph.DWhether you work for an established company and want to trailblaze new products (intrapreneurship), or want to establish your own new venture (entrepreneurship), The Guide to Entrepreneurship: How to Create Wealth for Your Company and Stakeholders supplies invaluable guidance along with concrete action plans. In contrast to academic publications th
Managing Arts in Times of Pandemics and Beyond
by A. DamodaranThis book seeks to approach arts organizations in India and abroad from a management perspective, against the backdrop of COVID-19 and in the light of the advances made by digital technologies such as blockchains. It follows a case-based approach by taking a closer look at eight arts organizations drawn from USA, Canada, Japan, India, and Russia. A special chapter is devoted to the cultural and arts policies of India, USA, Japan, Canada, and Russia. The chapter on economics seeks to apply the principles of managerial economics to arts organisations. Also discussed is a methodological approach for classifying arts organizations in terms of their organizational processes. The book can be of immense utility to both serving and prospective managers of arts organizations.
Moss, Fletcher and Isaacs on The EU Regulation on Insolvency Proceedings
by Stuart Isaacs, Tom Smith and Christoph PaulusThe last decade has seen considerable changes in the main Regulation on cross-border insolvencies in the EU, the EU Regulation on Insolvency Proceedings (EIR). Many of those changes have been fundamental, including the application of the Recast EIR and the departure of the United Kingdom from the European Union. As EU law and its effect on member-states changes, Moss, Fletcher and Isaacs on the EU Regulation on Insolvency Proceedings remains the guide for legal precedents while including new developments in the field. Each edition of this seminal work has served as a practical tool for lawyers and students alike, being widely cited within the EU and domestic courts. This fourth edition includes a new Chapter dealing with the impact of the UK's departure from the EU on insolvency proceedings in the UK. It also examines new case law from the European Court of Justice (ECJ), including ^iUB v VA (exclusive jurisdiction under Insolvency Regulation), Silverira v Espirito Santo (Article 15 - effect on lawsuits pending), and Wiemer & Trachte GmbH v Tadzher (Article 6 - jurisdiction re avoidance actions). An invaluable resource for practitioners and academics alike, this updated volume provides an expert commentary on the evolution in the EIR- which will be useful to lawyers not only within the CJEU but in all 27 member states as well.
The Well of Loneliness (Oxford World's Classics)
by Radclyffe Hall'If our love is a sin, then heaven must be full of such tender and selfless sinning as ours.' The Well of Loneliness is among the most famous banned books in history. A pioneering work of literature, Radclyffe Hall's novel charts the development of a 'female sexual invert', Stephen Gordon, who from childhood feels an innate sense of masculinity and desire for women. After relocating from Malvern to London and then to Paris, Stephen encounters fellow queer characters from all walks of life, from the sapphic salon hostess Valérie Seymour to the 'miserable army' of outcasts that frequents the 'merciless, drug-dealing, death-dealing' bars of Montmartre. Although Stephen and her acquaintances, allies, and antagonists are of their time, Hall's novel has offered support and solidarity to generations of LGBTQ+ readers, and it continues to shape debates about gender and sexuality today. This edition highlights previously overlooked points of influence, inspiration, and connections with other texts as well as situating the novel in historical contexts. In addition, the editors provide vital insights into Hall's engagement with religion, sexology, literary history, and popular culture.
Peer Support in Action: From Bystanding to Standing By
by Helen Cowie Patti Wallace`It would be of use to adults and teachers who are starting to research peer support and the logistics of adopting such a scheme in their school. It would also be of use to saff who are currently operating a peer support scheme. I personally will use this book and keep a copy in the counselling service library, recommending it to counsellors/trainers and teachers interested or already facilitating peer support in their schools′ - British Journal of Guidance and Counselling `It is to read, comprehensive in its structure and advice and through examples of first-hand experiences, makes the reader feel enthusiastic about trying out different ideas…. An excellent handbook for the manager of a peer support system for any organization′ - Anne Woodhouse, Clinical Child Psychology and Psychiatry Peer support systems are increasingly being used in schools and other youth settings to tackle problems such as bullying, rejection, social exclusion, sexual identity, self-esteem and loneliness. Peer Support in Action is a practical guide which gives adults who work with children and young people the knowledge, understanding and practical tools to provide effective and appropriate systems of peer support. Helen Cowie and Patti Wallace combine insights drawn from practice with up-to-date research findings, to give a sound basis for peer-based interventions. They encourage readers to build on the potential for offering help which many young people have and give practical guidance on how to train, guide and supervise them in supporting their peers. Peer Support in Action is for teachers, educational psychologists, social workers, education welfare officers, counsellors and counselling psychologists and all professionals involved in the pastoral care and guidance of children and young people.
Improving Schools and Inspection: The Self-Inspecting School
by Neil Ferguson Peter Earley Brian Fidler Janet Ouston`This is an important book, not least because OfTED may well have changed English schools more substantially than any previous curriculum development or assessment development programme′ - Mentoring & Tutoring This book looks at the relationship between school inspection and school improvement. The authors show how heads have used inspectors′ reports to put in place real school improvement. They deal with the contexts of inspection and comparisons are made with the Australian experience of school self-review. The book focuses on how schools have developed a culture of self-inspection. The authors consider the system of OfSTED inspections and ask how beneficial inspection has been in encouraging schools to develop and improve. They suggest there is need for a change and that there are alternative approaches to school assessment and improvement, which could be more effective. They argue that the school′s own evaluation processes should play a greater part in the arrangements for inspection. Improving Schools and Inspection will be essential reading for headteachers and other professionals engaged in dealing with inspections.
Stress Counselling: A Rational Emotive Behaviour Approach (Stress Counselling)
by Albert Ellis Jack Gordon Michael Neenan Stephen Palmer`The text is clear and easy to follow with vivid sessional excerpts that illustrate the theoretical dialogue′ - International Review of Psychiatry `The publication proves to contain much instructive and practice-oriented material′ - Nursing Standard Stress Counselling is a comprehensive study of the theory and practice of the Rational Emotive Behaviour approach applied to stress counselling and psychotherapy. Albert Ellis pioneered Rational Emotive Behaviour Therapy (REBT), which has since been adopted internationally. This approach enables the clients to embark on a course of effective counselling which has a clear beginning and end. This book discusses techniques and solutions to common problems and also provides guidance on conducting group work. Its comprehensive coverage includes additional material on techniques such as skills training, relaxation methods, hypnosis and biofeedback.
Realistic Evaluation
by Ray Pawson Nick TilleyRealistic Evaluation shows how program evaluation needs to be, and can be bettered. It presents a profound yet highly readable critique of current evaluation practice, and goes on to introduce a `manifesto′ and `handbook′ for a fresh approach. The main body of this book is devoted to the articulation of a new evaluation paradigm, which promises greater validity and utility from the findings of evaluation studies. The authors call this new approach `realistic evaluation′. The name reflects the paradigm′s foundation in scientific realist philosophy, its commitment to the idea that programmes deal with real problems rather than mere social constructions, and its primary intention, which is to inform realistic developments in policy making that benefit programme participants and the public. Ray Pawson and Nicholas Tilley argue with passion that scientific evaluation requires a careful blend of theory and method, quality and quantity, ambition and realism. The book offers a complete blueprint for evaluation activities, running from design to data collection and analysis to the cumulation of findings across programmes and onto the realization of research into policy. The argument is developed using practical examples throughout and is grounded in the major fields of programme evaluation. This book will be essential reading for all those involved in the evaluation process especially those researchers, students and practitioners in the core disciplines of sociology, social policy, criminology, health and education. `This book is a must for those engaged in the field, providing a fully illustrated text on evaluation with numerous examples from the criminal justice system. Unusually, it offers something for the academic, practitioner and student alike. I found Pawson and Tilley′s latest work on evaluation an enjoyable and informative read. For myself their "realistic evaluation" clarified and formalised a jumbled set of ideas I had already been developing. Although not everyone will agree with the methodology proposed by the authors, this book is a valuable read as it will cause most of us at least to review our methodological stance′ - International Journal of Police Science and Management `This is an engaging book with a strong sense of voice and communicative task. The voice is sometimes strident, but always clear. Its communicative qualities are evident equally in its structure: lots of signposting for the reader within and across chapters′ - Language Teaching Research `This provocative, elegant and highly insightful book focuses on the effective incorporation of actual practice into the formulation of evaluation methodology. What a pleasure to read sentences like: "The research act involves "learning" a stakeholder′s theories, formalizing them, and "teaching" them back to that informant who is then in a position to comment upon, clarify and further refine the key ideas". Pawson and Tilley have given us a wise, witty and persuasive account of how real practitioner experience might be encouraged to intrude on (and modify) researchers′ concepts about program processes and outcomes. This holds important promise for achieving something that is devoutly to be wished: closer interaction among at least some researchers and some policy makers′ - Eleanor Chelimsky, Past-President of the American Evaluation Association `This is a sustained methodological argument by two wordly-wise social scientists. Unashamedly intellectual, theoretically ambitious yet with a clear but bounded conception of evaluation. It is articulate, occasionally eloquent and always iconoclastic, whilst eschewing "paradigm wars". The Pawson and Tilley "realist" call to arms threatens to take no prisoners among experimentalists, constructivists or pluralists. It is the kind of book that clarifies your thoughts, even when you disagree with everything they say′ - Elliot Stern, The Tavistock Institu
Managing and Measuring Social Enterprises
by Rob Paton`Its emphasis on performance measurement affords rare insights into some innovative techniques. Moreover, institutional and other theories are deployed to explore the reasons for innovation.... The book should be a prized resource for postgraduate students who seek a deeper understanding of social enterprise measurement and management practices. It covers extremely and topical issues, while the case studies offer a perspective on the complexities of real social enterprises′ - Prometheus `Recent years have seen the voluntary and social enterprise sectors embark on a tentative love affair with performance measurement. We should, it seems, be measuring, monitoring and reporting our performance for a variety of reasons - accountability, continuous improvement and self-motivation, to name a few. But has anyone stopped to consider the realities if implementing the range of tools on the market? Author Rob Paton does just this′ - Voluntary Sector Managing and Measuring Social Enterprises examines the question of what happens when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations. Managing and Measuring Social Enterprises looks critically at a range of performance measurements and improvement methods, including: · Outcome measurement · Using financial ratios for performance comparison · Social audit · Process benchmarking · Externally accredited standards (like `Investors in People′ and ISO 9000) · Diagnostic models and other tools from the quality movements · `Balanced scorecards′ Rob Paton offers a measured critique of the naïve realism and rhetorical excesses of the performance management movement but also shows why many of its critics are unduly pessimistic. Through a combination of theory and research, the book provides practical guidance to the problem of performance management outside of the private sector. This is an essential text for those interested in public and social enterprises, particularly MBA and Masters students in public administration/public management and non-profit management.
Safety, Risk and Adventure in Outdoor Activities
by Bob Barton′"Bureaucracy is the reason for the decline in school trips". A statement often quoted. But it is a myth that there is a decline in school visits... It′s competent people, not paperwork, that make visits safer′ - Ian Park, ex-Chairman, Outdoor Education Advisers′ Panel ′Every man and woman who is involved in the development or education of young people - however slightly - should be chained to one of the Barns of Bynack and not released until they have read this book cover to cover′ - Alan Bantick, wildlife conservationist, lecturer, photographer and guide ′Bob Barton′s balanced and well thought out book will help anyone involved with the planning and management of outdoor activities for young people. Bob explores the issues that need to be considered when developing and implementing outdoor policies and procedures, in an interesting and thought provoking style, drawing on his wealth of outdoor experience′ - Peter Westgarth, Chief Executive, The Duke of Edinburgh′s Award ′This book fills a gap which sorely needed filling. The safety versus adventure debate is discussed in a thoroughly refreshing way and should inspire a new generation of teachers and youth workers to take their charges into the great outdoors. The book should be required reading for every Health and Safety Officer throughout the land to improve their understanding of what Adventure Educators are trying to achieve′ - Doug Jones, County Officer, Outdoor Education and Adventure Activities, Bedfordshire County Council ′A distillation of years of experience in adventure activities and an essential guide to getting the proper balance between adventure and safety′ - Nick Barrett, Chief Executive of the Outward Bound Trust Providers of outdoor education must strike the right balance between adventure and security. Effective risk management enables providers to deliver lasting educational value without breaching their moral and legal duties of care. This practical guide shows how genuinely adventurous outdoor activities can be provided to acceptable standards of safety. Drawing on the author′s own experience as an expert mountaineer, instructor and consultant, the systems and processes of successful outdoor adventure are clearly explained using real life examples and case studies. Bob Barton is Safety Adviser to the Outward Bound Trust and works as a consultant on the management of adventure activities.
Introducing Cultural Studies: Learning through Practice
by David Walton"An outstanding entry level text aimed at those with little or no cultural studies knowledge... Innovative, creative and clever." - Times Higher Education "The ideal textbook for FE and first year HE cultural studies students. Its quality and character allow the reader to ‘feel’ the enthusiasm of its author which in turn becomes infectious, instilling in the reader a genuine sense of ebullient perturbation." - Art/Design/Media, The Higher Education Authority An introduction to the practice of cultural studies, this book is ideal for undergraduate courses. Full of practical exercises that will get students thinking and writing about the issues they encounter, this book offers its readers the conceptual tools to practice cultural analysis for themselves. There are heuristics to help students prepare and write projects, and the book provides plenty of examples to help students develop their own ideas. Written in a creative, playful and witty style, this book: Links key concepts to the key theorists of cultural studies. Includes a wide range of references of popular cultural forms. Emphasizes the multidisciplinary nature of cultural studies. Includes pedagogical features, such as dialogues, graphs, images and recommended readings. The book′s skills-based approach enables students to develop their creative skills, and shows students how to improve their powers of analysis generally.
Researching Life Stories and Family Histories (Introducing Qualitative Methods series)
by Robert Lee Miller`A comprehensive, balanced and judicious treatment of biographical methods in social research, made all the more useful to students by its careful delineation of the practicalities involved′ - Raymond M Lee, Royal Holloway, University of London Specifically designed for those carrying out biographical, life history or family history research, this concise guide covers the methods and issues involved. The author demonstrates that biographical research is a distinctive way of conceptualizing social activity. The three main approaches to biographical and family history research are covered: - Realist - focused around grounded-theory techniques of interviewing; - Neo-positivist - more structured interview techniques; - Narrative - with emphasis on the active construction of life stories through the interplay between interviewer and interviewee. An invaluable introduction to the field, which contains much that will be of interest to the experienced practitioner, the book will be ideal for researchers in sociology, psychology, political science, social policy or anthropology.
Identifying Special Needs in the Early Years
by Kay MathiesonWith increasing expectations from parents and practitioners for inclusive early years settings, many practitioners are anxious about identifying and accommodating children′s individual needs as early as possible. Through simple step-by-step instruction, this book will: o increase practitioners′ confidence in identifying individual needs; o give practical advice on involving parents; o provide clear links to existing guidance and legislation. This is a valuable guide for practitioners in all early years settings including Day Nurseries, Pre-schools, Children′s Centres, Nursery Schools and infant schools.
Tourism and Tourism Spaces
by Gareth Shaw Allan M WilliamsThis is a critical introduction to the relations between tourism, tourists, and tourism spaces. It fuses economic and cultural perspectives to explain how tourism is dependent on place and space, while at the same time as defining those places and spaces. Examining different levels of scale - from local to global - Tourism and Tourism Spaces is informed by the discussion of three key processes: - production and consumption of tourist spaces - consumption and commodification of tourist experiences - construction and reconstruction of tourist spaces Each chapter engages with different theoretical perspectives; is illustrated with comparative examples and case studies; uses tables, boxes and figures throughout; and concludes with a summary. An integrated and systematic review of a range of theoretical positions - that integrates economic and cultural - Tourism and Tourism Spaces will be a key resource for students of geography, sociology, management studies, hospitality studies, and leisure studies.
Globalism, Nationalism, Tribalism: Bringing Theory Back in
by Paul W James`Paul James has written a magnificent account of the world′s current condition, one that highlights the complexities and contradictions with which people, communities, and nations must contend and that does so in a compelling and creative style. Stressing the interaction between global and local forces, his writing style is lively and compelling as well as peppered with a wide range of citations, from Woman′s Day to the Cambodian Daily (on the same page!)′ - James N Rosenau, University Professor of International Affairs, The George Washington University Globalism, Nationalism, Tribalism establishes a new basis for understanding the changing nature of polity and community and offers unprecedented attention to these dominant trends. Paul James charts the contradictions and tensions we all encounter in an era of increasing globalization, from genocide and terrorism to television and finance capital. Globalism is treated as an uneven and layered process of spatial expansion, not simply one of disorder, fragmentation or rupture. Nor is it simply a force of homogenization. Nationalism is taken seriously as a continuing and important formation of contemporary identity and politics. James rewrites the modernism theories of the nation-state without devolving into the postmodernist assertion that all is invention or surface gloss. Tribalism is given the attention it has long warranted and is analyzed as a continuing and changing formation of social life, from the villages of Rwanda to the cities of the West. Theoretically adept and powerfully argued, this is the first comprehensive analysis that brings these crucial themes of contemporary life together.
Rethinking Strategy
by Henk W. Volberda Tom Elfring`Readers interest in an overview of important aspects of the strategy field will find this book a helpful volume to add to their shelves′ - Administrative Sciences Quarterly This is a new overview of the strategy field, with internationally renowned contributors summarizing the latest directions and developments in strategic management theory in the context of their theoretical roots in economics, organization theory, and systems theory. The contributors outline the most promising new directions on the basis of a systemic treatment of paradigms or schools of thought in strategy: redrawing firm boundaries, developing dynamic capabilities and discovering viable strategy configurations. The volume will be an invaluable companion to advanced courses in strategy and management, used as a reader alongside case material and field studies. As well as providing a summary and evaluation of the different schools of thought in strategy, the volume offers a synthesis of the American and European approaches.