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The Procurement Value Proposition: The Rise of Supply Management
by Gerard Chick Robert HandfieldWINNER: ACA-Bruel 2015 - Grand PrixBusinesses are going through rapid change due to an increased focus on sustainability and corporate responsibility, technological advances, geo-political and macro-economic change, and demographic shifts. If purchasing and supply chain managers are to embrace these challenges they must develop new ways of thinking about supply structures and processes as well as new skills and competencies. The Procurement Value Proposition examines these important changes that will have a profound effect on the way future procurement is carried out. It considers the implications of global economic transformation for procurement set against: changes in business contexts, purchasing strategies, organisational structure, roles and responsibilities, system development and skills required to work in the profession. This book discusses the value proposition offered by contemporary procurement to the sustainability and development of business. They examine how organizations that position procurement as a core business function will be able to drive a more competitive lever for change, and more readily adapt to the forces driving rapid change in the current global environment. The Procurement Value Proposition features case studies of companies that are moving through procurement transformation in a continual phase of movement and adaption to the multitude of shifts that are occurring. It features input, observations and case studies from CPO's, Commercial Directors and other Procurement and business leaders. The book considers a variety of geographical contexts and highlights differences between the US, the UK and China. Awarded the Grand Prix ACA-Bruel for its important contributions to the research and practice in procurement and supply chain management, it has been recognized for its ambitious vision of procurement.
Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks Ser.)
by Sarah CookCustomer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers.This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.
Savvy: Dealing with People, Power and Politics at Work
by Jane ClarkeShortlisted for the CMI Management Book of the Year 2012http://yearbook.managers.org.uk/the-commuters-read-shortlistDealing with office politics, conflict and difficult people at work, without compromising your values and integrity, can be tricky. With case studies and examples, Savvy will help you understand colleagues' behaviour and power dynamics at work, and learn how to negotiate them successfully.Practical and insightful, Savvy will enable you to master the necessary skills to deal with difficult situations. It includes step-by-step advice on how tobuild a network, develop the right mindset, handle conflict, manage your boss, influence others and deal with a bully.Savvy is the essential office survival guide that will help you to boost your career and ensure your professional success.
IQ and Psychometric Tests: Assess Your Personality Aptitude and Intelligence (Testing Series)
by Philip CarterIQ and psychometric tests are increasingly used in recruitment and selection procedures by those companies who want to ensure they employ workers of the highest calibre.With hundreds of questions on verbal, numerical and spatial ability, memory, creativity and personality, IQ and Psychometric Tests will help you to weigh up your strengths and weaknesses and improve your score. It also includes two full length IQ tests.Vital preparation for anyone facing these tests as part of a recruitment procedure, IQ and Psychometric Tests will also appeal to anyone who enjoys stretching their mind and exercising their brain.
Psychometrics in Coaching: Using Psychological and Psychometric Tools for Development (Kogan Page Ser.)
by Jonathan PassmoreWith a growing demand for psychometric testing in the coaching profession, coaches and practitioners alike need to understand the psychology underpinning the tests as well as how to select and apply them effectively. Published with the Association for Coaching and written by an international team of global coaching practitioners and psychometricians, Psychometrics in Coaching provides an overview of using psychometrics and providing feedback and offers clear explanations of the key models and tools used in coaching today. Whether you are new to using psychometric tests or an experienced practitioner, this book provides you with a deep understanding of the models, the theory and research behind them, their reliability and validity, and how to implement them as part of a wider coaching and development programme. Psychometrics in Coaching is an essential resource for those seeking expert guidance from the leading writers in the field, as well as students on psychology, psychometrics, business and human resources programmes.
The Experiential Learning Toolkit: Blending Practice with Concepts
by Colin BeardThe Experiential Learning Toolkit presents a diverse range of practical exercises based on the theory of experiential learning, which is concerned with learning through direct experience to create more effective, engaging and embedded learning. Author Colin Beard has compiled more than thirty internationally tried and tested learning 'experiences', which cover corporate training, individual and organizational development and education. Each experiential activity includes the essential practical information required to deliver the exercise. As well as design tips and further reading there are clear titles for each activity that highlight the underpinning core theoretical concepts. The Experiential Learning Toolkit includes a wide range of training needs and topics including: effective customer service training and telephone skills; outdoor learning, including service learning; negotiating and assertiveness skills; strategic and higher level thinking; effective presentation skills; developing innovative and creative minds. Trainers will find this an invaluable resource, with fresh approaches that will engage and inspire learners. The Experiential Learning Toolkit is a companion text to the internationally best-selling Experiential Learning by Colin Beard and John Wilson (also published by Kogan Page).
Campaign It!: Achieving Success Through Communication
by Alan Barnard Chris ParkerThis ground-breaking book redefines campaigning and explains how to create and deliver a compelling campaign that can be applied in any aspect of your professional and personal life.Based on a claim that is both bold and true, this book introduces and demonstrates a new, unique and complete approach to communication for change - the Campaign It! model. It is a model developed and used by leading professionals in communications and campaigning to create influence and change at the highest levels business, politics and society. It is transferable to any sphere of life. It is tried and tested. And it works.Simply put: to achieve change and be successful you always have to inform, persuade and gain agreement from significant people and organizations. The Campaign It! model enables you to do this powerfully and positively.
Radiographic Imaging and Exposure - E-Book: Radiographic Imaging and Exposure - E-Book
by Terri L. Fauber**Selected for Doody's Core Titles® 2024 in Radiologic Technology** Master the radiography skills needed to produce high-quality images every time! With straightforward coverage of imaging principles, Radiographic Imaging and Exposure, 6th Edition describes exposure techniques and how to acquire, process, and display digital images. Not only does this book help you reduce the need for repeat images, it includes problem-solving guidelines for troubleshooting situations. Written by noted educator Terri L. Fauber, this book also provides the essential knowledge needed to pass the ARRT certification exam. - Extensive digital radiography coverage explains how to acquire, process, and display digital images, along with important aspects of data management. - Straightforward focus on imaging and exposure provides the knowledge you need to become a competent radiographer. - Concise, easy-to-understand writing style makes the content easily accessible. - Patient Protection Alerts highlight the variables that impact patient exposure and how radiographers can control them. - Relationships sections summarize the connections between radiographic concepts, calling attention to how they relate to one another. - Mathematical Applications sections show how mathematical concepts and formulas are applied in the clinical setting. - Bulleted summaries at the ends of chapters offer a quick review of key concepts. - Review questions are provided in every chapter, with answers in the back of the book. - Convenient appendixes include Important Relationships, Mathematical Applications, and Patient Protection Alerts, providing a quick reference to important concepts and formulas. - Glossary of key terms defines need-to-know terminology covered throughout the book. - NEW! Coverage of digital imaging includes two chapters with expanded image processing and new content on data management. - NEW! Updated content reflects the newest curriculum standards outlined by the ARRT and ASRT, and provides everything you need to prepare for the boards and for clinical success. - NEW! Additional digital images are included in the digital imaging chapters, as well as the Scatter Control and Exposure Technique Selection chapters. - NEW! Expanded coverage of digital fluoroscopy includes a thorough explanation of fluoroscopic operational features that impact the patient dose in Dynamic Imaging: Fluoroscopy chapter.
Centaurs and Snake-Kings: Hybrids and the Greek Imagination
by null Jeremy McInerneyGriffins, centaurs and gorgons: the Greek imagination teems with wondrous, yet often monstrous, hybrids. Jeremy McInerney discusses how these composite creatures arise from the entanglement of humans and animals. Overlaying such enmeshment is the rich cultural exchange experienced by Greeks across the Mediterranean. Hybrids, the author reveals, capture the anxiety of cross-cultural encounter, where similarity and incongruity were conjoined. Hybridity likewise expresses instability of identity. The ancient sea, that most changeable ancient domain, was viewed as home to monsters like Skylla; while on land the centaur might be hypersexual yet also hypercivilized, like Cheiron. Medusa may be destructive, yet also alluring. Wherever conventional values or behaviours are challenged, there the hybrid gives that threat a face. This absorbing work unveils a mercurial world of shifting categories that offer an alternative to conventional certainties. Transforming disorder into images of wonder, Greek hybrids – McInerney suggests – finally suggest other ways of being human.
Citizen Cowboy: Will Rogers and the American People
by null Steven WattsCitizen Cowboy is a probing biography of one of America's most influential cultural figures. Will Rogers was a youth from the Cherokee Indian Territory of Oklahoma who rose to conquer nearly every form of media and entertainment in the early twentieth century's rapidly expanding consumer society. Through vaudeville, the Ziegfeld Follies and Broadway, syndicated newspaper and magazine writing, the lecture circuit, radio, and Hollywood movies, Rogers built his reputation as a folksy humorist whose wit made him a national symbol of common sense, common decency, and common people. Though a friend of presidents, movie stars and industrial leaders, it was his bond with ordinary people that endeared him to mass audiences. Making his fellow Americans laugh and think while honoring the past and embracing the future, Rogers helped ease them into the modern world and they loved him for it.
History in Flames: The Destruction and Survival of Medieval Manuscripts
by null Robert BartlettTo what extent does our knowledge of the past rely upon written sources? And what happens when these sources are destroyed? Focusing on the manuscripts of the Middle Ages, History in Flames explores cases in which large volumes of written material were destroyed during a single day. This destruction didn't occur by accident of fire or flood but by human forces such as arson, shelling and bombing. This book examines the political and military events that preceded the moment of destruction, from the Franco-Prussian War and the Irish Civil War to the complexities of World War II; it analyses the material lost and how it came to be where it was. At the same time, it discusses the heroic efforts made by scholars and archivists to preserve these manuscripts, even partially. History in Flames reminds us that historical knowledge rests on material remains, and that these remains are vulnerable.
Layer of Protection Analysis: Simplified Process Risk Assessment (A CCPS Concept Book #26)
by CCPS (Center for Chemical Process Safety)Layer of protection analysis (LOPA) is a recently developed, simplified method of risk assessment that provides the much-needed middle ground between a qualitative process hazard analysis and a traditional, expensive quantitative risk analysis. Beginning with an identified accident scenario, LOPA uses simplifying rules to evaluate initiating event frequency, independent layers of protection, and consequences to provide an order-of-magnitude estimate of risk. LOPA has also proven an excellent approach for determining the safety integrity level necessary for an instrumented safety system, an approach endorsed in instrument standards, such as ISA S84 and IEC 61511. Written by industry experts in LOPA, this pioneering book provides all the necessary information to undertake and complete a Layer of Protection Analysis during any stage in a processes' life cycle. Loaded with tables, charts, and examples, this book is invaluable to technical experts involved with ensuring the safety of a process. Because of its simplified, quicker risk assessment approach, LOPA is destined to become a widely used technique. Join other major companies and start your LOPA efforts now by purchasing this book.
To the Dogs
by Louise WelshA TIMES BEST NEW CRIME FICTION OF THE MONTH Jim Brennan is flying high. Against all odds, he is a big man at the university, tipped for the head job and an office at the top of the ivory tower. He has a beautiful, accomplished wife and two healthy children. Jim drives an Audi, and his dog is a pedigree bichon frisé. Not bad for the son of a hardman who grew up in a room and kitchen. But for every person who’s watched his progress and wanted to hitch a lift, there’s someone else desperate to drag him back down. When his son Elliot is arrested on drugs charges, Jim is approached by men he thought he had left safely in his past. Their demands threaten his family, students and reputation. As the pressure mounts, Jim discovers he is more like his father than he thought. The question is, how far will Professor Jim Brennan go to save the life he built?
Restless Dolly Maunder: Shortlisted for the Women’s Prize for Fiction 2024
by Kate GrenvilleSHORTLISTED FOR THE WOMEN'S PRIZE FOR FICTION 2024 A DAILY MAIL NOVEL OF THE YEAR 2023 LONGLISTED FOR BEST FICTION IN THE INDIE BOOK AWARDS AUSTRALIA 2024 Born into the sweat and drudgery of a New South Wales sheep farm at the end of the 19th century, Dolly Maunder is different to her siblings. She will not endure the small, servile existence of a wife. Dolly, bright, ambitious and stubborn, dreams of a different fate, of building something that she truly owns. She will do whatever it takes to be the woman she deserves to be. Even with a husband and children, Dolly pushes the boundaries of what is 'proper' and what a wife and mother ought to do, as war spreads across Europe and the rules are forever changed. But every life has its limits. What happens when Dolly's wanderlust finally risks taking her too far?
The Humans: A Novel
by Matt Haig*MATT HAIG’S NEW NOVEL THE LIFE IMPOSSIBLE IS AVAILABLE TO PRE-ORDER NOW * THERE'S NO PLANET LIKE HOME After an 'incident' one wet Friday night where he was found walking naked through the streets of Cambridge, Professor Andrew Martin is not feeling quite himself. Food sickens him. Clothes confound him. Even his loving wife and teenage son are repulsive to him. He feels lost amongst an alien species and hates everyone on the planet. Everyone, that is, except Newton, (and he's a dog). Who is he really? And what could make someone change their mind about the human race?
How to Stop Time: The Illustrated Edition
by Matt Haig*MATT HAIG’S NEW NOVEL THE LIFE IMPOSSIBLE IS AVAILABLE TO PRE-ORDER NOW * If you loved The Midnight Library, read How to Stop Time next! HOW MANY LIFETIMES DOES IT TAKE TO LEARN HOW TO LIVE? Tom Hazard has a dangerous secret. He may look like an ordinary 41-year-old history teacher, but he’s been alive for centuries. From Elizabethan England to Jazz-Age Paris, from New York to the South Seas, Tom has seen it all. As long as he keeps changing his identity, he can stay one step ahead of his past – and stay alive. The only thing he must not do is fall in love. But what if the one thing he can't have just happens to be the one thing that might save him?
Leading Strategy Execution: How to Engage Employees and Implement Your Strategies
by Suresh Mistry Christine Antunes Christophe Korda Philippe KordaLeading Strategy Execution demonstrates to senior executives ways in which they can successfully enthuse their employees so that they willingly implement essential company strategies. Having a good strategy isn't enough to guarantee a company's success - executives and managers need to ensure that their strategies are implemented correctly throughout the company, and that all staff are on board.The book is divided into three sections:1.Energy of Engagement: This section demonstrates how to engage and energise your employees so that they really want to implement your strategy, and so that they accept their role and contribution towards making the strategy a success.2.Energy of Change: This section illustrates ways in which executives can persuade employees to alter their habits, which may have been reinformed over a number of years by business processes and systems. Managers will learn how to give staff the exact skills and confidence needed to apply the new ways of thinking that are required to turn today's new strategy into tomorrow's business culture.3.Energy of Management: This section reveals to executives how to energise and employ the middle managers within the business. This book will explain how to ensure that the middle managers are focused on the execution of crucial company strategies, so that they become ambassadors of change rather than instruments of inertia.Including tools, 'how to' checklists and real life examples, Leading Strategy Execution is an accessible title for busy executives, which takes a practical and light approach to the topic of strategy execution through employee engagement.
Managing Successful Teams: Establish Team Objectives And Identity; Manage Performance And Under-performance; Develop Team Creativity (Creating Success #32)
by Pat WellingtonWith the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for new environments, they will have to work better, quicker and faster. Managing Successful Teams prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results. Offering valuable advice and instant strategies, it covers each aspect of managing teams in new cultural shifts, including developing team creativity and innovation, realigning the teams identity with your leadership style and effective team leadership. The only book on the market to incorporate emerging trends and shifts in business practice, Managing Successful Teams addresses the practical and realistic issues you face in your everyday working life.
Delivering E-Learning: A Complete Strategy for Design Application and Assessment
by Kenneth FeeDelivering E-Learning describes a new and better way of understanding e-learning. The author looks at overcoming objections to e-learning and acknowledging poor past practice before presenting a new strategic approach. It places the emphasis firmly on learning, not the technology, de-mystifying the jargon and de-bunking industry myths.The current way most people look at e-learning is flawed, and this means they are missing its full potential. This book provides a clear framework to better understand e-learning. Proposing a strategic approach to implementing e-learning, the author demonstrates how to align e-learning strategy with learning and business strategies. It offers a complete resource for applying e-learning to any organization.
The Branded Mind: What Neuroscience Really Tells Us About the Puzzle of the Brain and the Brand
by Erik Du PlessisThe Branded Mind is about how people think, and particularly how people think about brands. It explores what we know about the structure of the brain, how the different parts of the brain interact, and then demonstrates how this relates to current marketing theories on consumer behaviour. Investigating developments in neuroscience and neuromarketing, and how brain science can contribute to marketing and brand building strategies, The Branded Mind is based on exclusive research by Millward Brown, one of the World's top market research companies. This unique and insightful book covers everything from the nature of feelings, emotions and moods, to consumer behaviour, decision making and market segmentation, and how to use these insights to the benefit of your brand.
McRae's Elective Orthopaedics E-Book: McRae's Elective Orthopaedics E-Book
by Paul Jenkins David W. Shields Timothy O WhiteThis new must-have text is a companion to McRae's Orthopaedic Trauma and Emergency Fracture Management, extending this much-loved family of reference guides to cover the entire range of modern orthopaedic trauma and elective practice. McRae's Elective Orthopaedics is both an examination manual and a text on orthopaedic pathology. It offers a unique combination of subject matter and instructive illustrations in the tradition original author, Ronald McRae, to convey economically and effectively essential information for examination and management of the orthopaedic patient. This book is organised into two parts. The first covers the relevant applied clinical sciences, and the second adopts a regional approach to the description of individual diseases and their non-operative or operative management. It is suitable for junior orthopaedic surgical trainees as well as other health professionals who encounter patients with musculoskeletal illnesses. - Internationally respected textbook that provides in-depth knowledge across a breadth of conditions - More than 140 new illustrations present essential information in a unique 'picture book' style - Concise and accessible – perfect for orthopaedic surgical trainees - Practical tips, clinical examination pearls and surgical techniques – ideal for use on the wards - Learning enhanced with anatomical illustrations, diagrams, radiographic imaging and clinical photos, accompanied by descriptions of the background to each condition - Updated to include modern investigation and management
Ecology in Action
by null Fred D. SingerProviding students with a solid understanding of core ecological concepts while explaining how ecologists raise and answer real-world questions, this second edition weaves together classic and cutting-edge case studies to bring the subject to life. It is fully updated throughout, including two chapters devoted to climate change ecology, along with extensive coverage of disease ecology, and has been designed specifically to equip students with the tools to analyze and interpret real data. Each chapter emphasizes the linkage between observations, ideas, questions, hypotheses, predictions, results, and conclusions. Additional summary sections describe the development and evolution of research programs in each of ecology's core areas, providing students with essential context. Integrated discussion questions, along with end-of-chapter questions, encourage active learning. These are supported by online resources including tutorials that teach students to use the R programming language for statistical analyses of data presented in the text.
Hitler's Atomic Bomb: History, Legend, and the Twin Legacies of Auschwitz and Hiroshima
by null Mark WalkerWho were the German scientists who worked on atomic bombs during World War II for Hitler's regime? How did they justify themselves afterwards? Examining the global influence of the German uranium project and postwar reactions to the scientists involved, Mark Walker explores the narratives surrounding 'Hitler's bomb'. The global impacts of this project were cataclysmic. Credible reports of German developments spurred the American Manhattan Project, the nuclear attacks on Hiroshima and Nagasaki, and in turn the Soviet efforts. After the war these scientists' work was overshadowed by the twin shocks of Auschwitz and Hiroshima. Hitler's Atomic Bomb sheds light on the postwar criticism and subsequent rehabilitation of the German scientists, including the controversial legend of Werner Heisenberg and Carl Friedrich von Weizsäcker's visit to occupied Copenhagen in 1941. This scientifically accurate but non-technical history examines the impact of German efforts to harness nuclear fission, and the surrounding debates and legends.
Bitch: The Journey of a Word
by null Karen StollznowBitch is a bitch of a word. It used to be a straightforward insult, but today – after so many variations and efforts to reject or reclaim the word – it's not always entirely clear what it means. Bitch is a chameleon. There are good bitches and bad bitches; sexy bitches and psycho bitches; boss bitches and even perfect bitches. This eye-opening deep-dive account takes us on a journey spanning a millennium, from its humble beginnings as a word for a female dog through to its myriad meanings today, proving that sometimes you can teach an old dog new tricks. It traces the colorful history and ever-changing meaning of this powerful and controversial word, and its relevance within broader issues of feminism, gender, race, and sexuality. Despite centuries of censorship and attempts to ban it, bitch has stood the test of time. You may wonder: is the word going away anytime soon? Bitch, please.
Spying in South Asia: Britain, the United States, and India's Secret Cold War
by null Paul M. McGarrIn this first comprehensive history of India's secret Cold War, Paul McGarr tells the story of Indian politicians, human rights activists, and journalists as they fought against or collaborated with members of the British and US intelligence services. The interventions of these agents have had a significant and enduring impact on the political and social fabric of South Asia. The spectre of a 'foreign hand', or external intelligence activity, real and imagined, has occupied a prominent place in India's political discourse, journalism, and cultural production. Spying in South Asia probes the nexus between intelligence and statecraft in South Asia and the relationships between agencies and governments forged to promote democracy. McGarr asks why, in contrast to Western assumptions about surveillance, South Asians associate intelligence with covert action, grand conspiracy, and justifications for repression? In doing so, he uncovers a fifty-year battle for hearts and minds in the Indian subcontinent.