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Brilliant Coaching 4e: Become a manager who can coach (Brilliant Business)
by Julie StarrThis book provides core coaching principles and beliefs for you to operate from as you manage your team, as well as guidance to help you develop key coaching skills including listening, asking effective questions, building rapport and how to give constructive (performance-based) feedback.
The 9 Types of Difficult People
by Nick RobinsonThis book is for anyone who has experienced a difficult person at work. Revealing the 9 different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively. Decode the warning signs through stories of each type Discover practical tools and techniques for dealing with each type Find short exercises to help you build the right mindset for success Boost workplace relationships with videos and an online quiz
Leader's Guide to Wellbeing, The (Financial Times Series)
by Audrey TangYour practical toolkit to banish burnout, create a culture of psychological safety and inclusion to keep high-performance teams feeling valued, motivated and energised.
The Platform Business Navigator
by Felix Wortmann Sven Jung Oliver GassmannPlatform companies like Amazon, Alibaba, Apple or Google dominate today's economy, and eight out of the ten most valuable companies worldwide follow a platform business model. Platform businesses act as digital intermediaries harnessing the power of networks, thereby outperforming traditional asset-heavy companies. Amazon and Alibaba are facilitators of transactions between sellers and buyers Apple connects app developers with app users Google facilitates transactions between ordinary web surfers and advertisers. Every product, service, and retail business has the potential to become a platform business, and The Platform Business Navigator will show you how. With a 5-step framework and 88 different patterns to follow, you can avoid common mistakes and ensure your business strategy works. Suitable for entrepreneurs, executives, product managers, and business leaders, you'll also discover a huge variety of different business case studies. You can also find additional content online including videos, a platform canvas and a white paper to delve deeper.
Speak Out, Listen Up
by Megan Reitz John HigginsSpeak Out, Listen Up helps you to navigate power differences and speak up with confidence in a way that you will be heard. But it’s no good speaking up if there isn’t anyone listening, so we also help you to understand how your power enables others to speak up and how it might silence them. Previous edition shortlisted for CMI Management Book of the Year 2020
Closing the Service Gap
by Benjamin Laker Lebene Soga Yemisi Bolade-OgunfodunHow connected are your customers, employees and organisation? As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders – the customers, employees and the organisation – and deliver value to each in turn. This model is best recognised as ‘RenDanHeyi', a Chinese term that means ‘each employee' (Ren), ‘the needs of each customer' (Dan) and ‘the connection between the two' (Heyi). With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation: Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation. Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs. Create a connected organisation that generates sustainable and scalable revenue for the business. Transform your leadership from one that delegates to one that empowers and enables employees.
The Financial Times Guide to Mentoring: A complete guide to effective mentoring (The FT Guides)
by Ruth Gotian Andy LopataThe research on mentoring is clear. Those who are mentored, out-earn and outperform those who are not. They make higher salaries, get promoted more often, have greater job and career satisfaction and lower rates of burnout. For organisations that invest in mentoring their employees, they benefit from higher productivity and greater loyalty. Mentoring works as a great retention tool. But despite all this, only 76% of people understand the undisputed benefits of having a mentor, and only 37% of people actually have one. But how do you do mentoring well, both as a mentor and in building a mentoring programme in your organisation? The Financial Times Guide to Mentoring gives you the tools you need to understand what mentoring is and its benefits, learn how to mentor effectively, and be mentored. By breaking down each stage of the process, this book will enable senior and aspiring executives to both give the support they need to act as a mentor to future talent in their organisation and seek mentoring for themselves that they had thought no longer relevant but which will stretch them and fast track their further career progress. While it's likely that they will have been mentored at some point in their career, in our experience many senior executives turn at some point from being mentored to mentoring others.
Rules of People: A Personal Code For Getting The Best From Everyone
by Richard TemplarA personal code to think yourself smarter, wiser and happier We all envy the natural thinkers of this world. They have the best ideas, make the smartest decisions, are open minded and never indecisive. Is there something they know that the rest of us don't? Is it something we can all learn? The answer is a resounding yes. They know The Rules of Thinking. These Rules are the guiding principles that show you how to make wiser decisions, stop procrastinating, know when to compromise, avoid mistakes, find other options, think well with others, stop obsessing about things, keep your brain active, be more creative, and have happy, healthy thoughts.
Double your Price: The Strategy and Tactics of Smart Pricing
by David FalzaniGetting your pricing strategy right is the difference between sustainable growth, investing in product development, and happy, engaged customers and stakeholders. Harvard Business Review research shows that pricing has almost 4 times as much influence on a company's ability to reinvest than top line sales growth. But if you don't understand the psychology of pricing, having the wrong price can undermine your chances for success. Double Your Price is your practical, accessible guide on the theory, strategy, psychology, and execution of pricing. With useful tools, and clear, realistic guidance on how to leverage pricing to drive business success, you'll be able to answer the following questions for your business or product: How much should we charge for our product or service? How much are our customers willing to pay? If we increase our price, will we lose customers? How can setting prices help us cover our costs? What are the benefits of a pricing strategy? Will increasing or decreasing prices help my business to succeed? Covering how pricing works, how to avoid cognitive bias, how to convince others, and many different pricing strategies, Double Your Price includes a practical set of insights, tools, and actionable guidance, and a Foreword by Lord Sainsbury. A well-designed and progressive pricing strategy is one of the most powerful tools available to businesses. Get yours right.
Statistics for Economics, Accounting and Business Studies
by Michael Barrow C. Rashaad ShababA reader-friendly introduction to the exciting world of statistics for the analysts, business leaders and policymakers of tomorrow. "Barrow and Shabab's Statistics for Economics, Accounting and Business Studies textbook has an excellent mix of application, intuition and statistical theory that is suitable for students with and without prior knowledge in statistics." Dr Robert Riegler, Senior Lecturer in Economics, Aston University Statistics for Economics, Accounting, and Business Studies,8th edition by Michael Barrow and C. Rashaad Shabab, is a user-friendly introduction to the subject, aimed at students studying economics, accountancy, finance, and business. This comprehensive text applies a wide variety of statistical tools and techniques to real-world situations, with numerous examples and exercises integrated throughout to help you build up your knowledge and skills. Easy to follow and without requiring any prior knowledge of Statistics, this book will guide you through the essential principles of the field and provide a thorough analysis of statistical concepts and methods. Key features in this new edition include: A new chapter on Data Visualisation, reflecting the growing importance of this topic Application of statistics to issues of contemporary interest, such as the impact of global events like Covid-19, development economics, tourism, education and working hours A greater focus on data science and big data, with supporting online material including data sets, software and code (Python and R) to analyse the data, as well as Excel versions, included for those who prefer Plenty of exercises and problems to test your understanding of the subject and measure your progress "An accessible, real-world and practical book. What really struck me about is that the book goes beyond a 'cook-book' approach (first, we do this, then we do that...). There is depth of analysis of the key methodological concepts." Dr Nektarios Tzempelikos, Associate Professor of Marketing, Anglia Ruskin University "This has long been my recommended text for business school undergraduates studying economics, finance or accounting. The focus on applications over theory makes it suitable for students with and without A level maths. It is rightly popular with my students." Professor David Paton, Nottingham University Business School
7 Secrets of Great Leaders: Use what they know to get to the top
by Lorraine Warne Kate KirkThe best leaders have a growth mindset and this book reveals the 7 secrets proven to help you build a strong growth mindset and be a better leader: mindfulness, focus, emotional control, motivation, reframing, communication, and emotional intelligence.
The Digital Transformation Canvas
by Marc PeterA practical step-by-step guide to building your digital transformation master plan The Digital Transformation Canvas by Marc K Peter will help you find your way through the seven steps of digital transformation for your organisation with its structured and practical approach to the subject. Key features include: multiple checklists and templates you can use in your organisation short case studies in each chapter to help you further engage with the subject and understand the objectives over 80 illustrations to support your understanding of how to apply content into practice The Digital Transformation Canvas will not only help you work with teams to drive a bottom-up strategy, but you will also be able to agree on key strategic initiatives with senior management for a top-down approach too, and identify new market potential and strategic projects.
Winning Together: The Secrets of Working Relationships
by Patricia Hind Fiona Dent Viki HoltonThe key to career success and job satisfaction are effective working relationships. This book will help you to understand why relationships matter so much, what is happening when they go wrong and the different skills you need in different working environments. It will provide you with the tools and techniques required to make your relationships great, whether you are working in an office, working virtually, or blending both.
Economics for Business
by John Sloman Dean Garratt Jon Guest Elizabeth JonesDevelop an understanding of economics applied to the world of business. Economics for Business, 9th Edition is the ideal textbook for students studying Economics as part of a Business Studies degree or diploma. Clear, engaging, and packed with useful features, the text introduces the key principles of economics, illustrating how they can be used to understand real business problems and aspects of the business environment. The new, thoroughly updated edition reflects recent events that have shaken the business world. These include the Covid-19 pandemic, Brexit, and rampant inflation caused first by supply-chain problems after global lockdowns and then by the surge in energy and food prices following the invasion of Ukraine. Each chapter includes topical examples, news stories, and case studies from real businesses to explain and illustrate key economic concepts, as well as activities, questions, and useful summaries to help you check your understanding. Access the free student website which accompanies this book for additional learning support, including animated explainers of key economic models, extra case studies and answers to in-text questions. Pair this text with MyLab®Economics MyLab® is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLab Economics personalises the learning experience and improves results for each student. If you would like to purchase both the physical text and MyLab® Economics, search for: 9781292440255 Economics for Business,9th Edition ’MyLab via Bundle’ which consists of: Print textbook eBook MyLab®Economics
Key Business Solutions (Financial Times Series)
by Antonio WeissContaining an accessible problem-solving methodology and practical tools and techniques, this book is your essential guide to resolving modern business dilemmas, from ‘how do we increase our sales?’ to ‘how to we digitally transform our organisation?’
Clinical Manifestations & Assessment of Respiratory Disease E-Book
by Terry Des Jardins George G. Burton- NEW! Respiratory Insufficiency in the Patient with Neuro-Respiratory Disease chapter outlines the respiratory therapist's role in regard to these protocols. - NEW! Illustrations in designated chapters ensures you have a visual representation of disease processes, and the latest assessment and treatment procedures.
Essentials of Economics
by John Sloman Dean GarrattExplore the essential principles of this exciting subject and engage with real-life issues facing our world today. Essentials of Economics, 9th edition by John Sloman and Dean Garratt provides a clear, concise and engaging introduction to economics, making it the ideal textbook if you are studying on a one-semester or non-specialist course. The new edition has been thoroughly updated to include analysis and insights into real global problems, such as the climate emergency, the Russian invasion of Ukraine, the Covid-19 pandemic, and the cost-of-living crisis. It also discusses how economic thinking and government policies might be applied to address them. Key features include topical examples, news stories and case studies to explain and illustrate key economic concepts activities, questions, and useful summaries to help you check your understanding and progress Key ideas are highlighted, explained and linked throughout the text to help you see connections and start to think like an economist Up-to-date charts and tables throughout the book reflect the most recent economic data Access the free student website that accompanies this book for additional learning support, including animated explainers of key economic models, 225 extra case studies and answers to in-text questions. Also available with MyLab® Economics MyLab® is the teaching and learning platform that allows instructors to reach every student with powerful self-study material and assessments. By combining trusted author content with digital tools and a flexible platform, MyLab Economics personalises the learning experience and improves results for each student. If you would like to purchase both the physical text and MyLab Economics search for: 9781292440248 Essentials of Economics 9th Edition with MyLab Economics Package consists of: 9781292440101 Essentials of Economics 9th Edition 9781292440057 Essentials of Economics 9th Edition MyLab Economics 9781292440064 Essentials of Economics 9th Edition Pearson eText
Supercharged Leader: Develop your mind and skillset to deal with anything
by Mandy Flint Elisabet Vinberg HearnSupercharged Leader explains the 6 mindsets you need to be a better leader now and in the future: Inclusion, Agility, Strategy, Collective Intelligence, Learning, and Connectivity. You can't afford to miss out.
Now We're Talking
by Sarah RozenthulerThis book gives you the practical tools to overcome the obstacles stopping you from having a difficult conversation. Move from avoidance or breakdown to breakthrough.
FT Essential Guide to Writing a Business Plan, The
by Vaughan EvansWhether you seek financial backing or board consent, The Financial Times Essential Guide to Writing a Business Plan will give you the critical knowledge you need to get the go-ahead. By focusing clearly on your objective, it will help you to gather the necessary evidence and address all your backers concerns. This brand-new edition draws out the specific challenges faced by start-ups, particularly on pinning down your perceived market niche and determining your competitive advantage. There are new chapters on pitching the plan and performing against the plan, using key performance indicators and milestones. Finally, new appendices outline alternative sources of funding and display an example business plan from start to finish.Written by a seasoned practitioner with years of experience in both writing and evaluating business plans for funding, it will help you formulate a coherent, consistent and convincing plan with your backers needs in mind. Follow its guidance and your plan will have every chance of winning the backing you need for your business to succeed.
Rules of Management: A Definitive Code For Managerial Success (Richard Templar's Rules Ser.)
by Richard TemplarGet ready to experience the Rules effect. Begin to get more out of life, shrug off adversity more easily and generally be a happier, calmer, more fulfilled person. You'll feel the benefits, and so will everyone around you.
How to Lead
by Jo OwenThis book is your essential guide to the theory and practice of leadership. Whatever your level in an organisation, this is your practical handbook for getting to the top and staying there. Learn how to: Get promoted, and survive promotion Influence and persuade someone, particularly when they're not your direct report Handle a crisis and survive adversity Step up and know when to step back in moments of risk, opportunity and uncertainty
How to Manage: The Definitive Guide To Effective Management
by Jo OwenHow to Manage is the definitive how-to of management. Based on years of management practice in some of the world's leading organisations, it cuts through the theory to show you how to develop the skills, behaviours, political abilities and emotions to thrive as a manager.
Change Their Mind: 6 Practical Steps to Persuade Anyone Anytime
by Simon HortonEvery day, at home and at work, we have to influence and persuade people. But it's not always easy. Change their Mind outlines the 6 steps you can follow to persuade anyone anytime. By understanding the person you're trying to persuade more deeply, you can build better relationships and get better outcomes. Based on insights from psychology, neuroscience and business research, this practical book will show you exactly what to do and how to do it well.
How To Get A Job You Love
by John LeesA career change programme in one volume from the UK's best-known career strategist. Through a blend of inspiration and practical guidance, it moves readers forward into practical action aimed at career satisfaction.