Public Service Operations Management A research handbook

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Synopsis

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.

This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

Book details

Author:
Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton
ISBN:
9781317602958
Related ISBNs:
9781315747972, 9781138813694, 9781138813694, 9780367870560, 9780367870560
Publisher:
Taylor and Francis
Pages:
462
Reading age:
Not specified
Includes images:
No
Date of addition:
2020-02-15
Usage restrictions:
Copyright
Copyright date:
2016
Copyright by:
N/A 
Adult content:
No
Language:
English
Categories:
Business and Finance, Nonfiction, Politics and Government