Empowerment: HR Strategies for Service Excellence

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Synopsis

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Book details

Author:
Conrad Lashley
ISBN:
9781136406836
Related ISBNs:
9780080494739, 9781138153967, 9781138153967, 9780750652445, 9780750652445
Publisher:
Taylor and Francis
Pages:
300
Reading age:
Not specified
Includes images:
No
Date of addition:
2020-06-07
Usage restrictions:
Copyright
Copyright date:
2001
Copyright by:
N/A 
Adult content:
No
Language:
English
Categories:
Business and Finance, Nonfiction, Travel