Visitor Experience Design

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Synopsis

Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box.
The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including:
· The psychological process of the formation or creation of a visitor's experiences
· Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness
· Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel
· On-site experience: co-creation processes
· Post-stage experience: immediate and long term outcomes including happiness and well-being
· Experience design cases

Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design.
It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

Book details

Author:
Pierre Benckendorff, Ana Claudia Campos, I-Ling Chen, Peiyi Ding, Rouven Doran, Afiya Holder, Shan Jiang, Svein Larsen, Dung Le, Kuan-Huei Lee, Shanshi Li, Xiang Li, Wei Liu, Júlio Mendes, Brent Moyle, Liubov Skavronskaya, Beverley Sparks, Patricia Valle, Gabby Walters, Ying Wang, Katharina Wolff, Laurie Wu, Lihua Gao
ISBN:
9781786391919
Related ISBNs:
9781786391896
Publisher:
CABI
Pages:
N/A
Reading age:
Not specified
Includes images:
Yes
Date of addition:
2021-05-21
Usage restrictions:
Copyright
Copyright date:
2017
Copyright by:
CAB International 
Adult content:
No
Language:
English
Categories:
Business and Finance, Nonfiction, Travel