Service Design Practices for Healthcare Innovation Paradigms, Principles, Prospects

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Synopsis

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Book details

Edition:
1st ed. 2022
Author:
Mario A. Pfannstiel, Christoph Rasche, Nataliia Brehmer
ISBN:
9783030872731
Related ISBNs:
9783030872724
Publisher:
Springer International Publishing
Pages:
N/A
Reading age:
Not specified
Includes images:
Yes
Date of addition:
2022-12-17
Usage restrictions:
Copyright
Copyright date:
2022
Copyright by:
The Editor 
Adult content:
No
Language:
English
Categories:
Business and Finance, Medicine, Nonfiction