Exploring Service Science 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings

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Synopsis

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020.

The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Book details

Edition:
1st ed. 2020
Series:
Lecture Notes in Business Information Processing (Book 377)
Author:
Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl
ISBN:
9783030387242
Related ISBNs:
9783030387235
Publisher:
Springer International Publishing
Pages:
N/A
Reading age:
Not specified
Includes images:
Yes
Date of addition:
2024-03-12
Usage restrictions:
Copyright
Copyright date:
2020
Copyright by:
Springer Nature Switzerland AG 
Adult content:
No
Language:
English
Categories:
Computers and Internet, Mathematics and Statistics, Nonfiction, Sociology